I had an excellent experience with Victor at Splend PCO Rental. From the very beginning, he was incredibly helpful, patient, and professional. He took the time to explain everything clearly, answere... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
Company replied
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
Company replied
Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more
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Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Farhad was great and helped with my…
Farhad was great and helped with my accident and gave me another vehicle and he was quick and calm thank you
May 5, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was fantastic in helping me onboard…
Eti was fantastic in helping me onboard grey work thank you eti
May 5, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Came for a test drive to greenlight…
Came for a test drive to greenlight hub. Served by Mr Hasan and he really was helpful, explained everything and Impressed me to order the car. Happily ordered the car.
May 1, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great customer service by Mr Hasan…
Great customer service by Mr Hasan Ahmed
Just came and visit uber green hub light to see the car but finally ordered
Thanks for your service
May 1, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Picked up my new car
Picked up my new car. Nadim served me great service
April 30, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
He was very helpful
Farhad was very helpful throughout the process. When I showed him the damage upon returning the vehicle, he carefully checked it against the previous photos, which gave me peace of mind. He was professional, reassuring, and supportive from start to finish.
April 29, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Staffs are very friendly and helpful
Staffs are very friendly and helpful
Mr Jordan done great friendly service
I am so happy to 5 star
April 29, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Saw Jordan today for the warranty issue…
Saw Jordan today for the warranty issue and he helped me with a replacement. Very friendly and fast.
April 28, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing customer service from Nadim
April 28, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service from Nadim
Amazing service from Nadim. Onboarding went smooth and promptly
April 27, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti made got to work fast thank you for…
Eti made got to work fast thank you for your help Fantastic service
April 27, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I came in for an accident inspection…
I came in for an accident inspection and Jordan and very kind and made the whole process easy for me
April 24, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful and…
Farhad was great and helpful and knowledgeable thank you
April 24, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great friendly service from Farhad
Great friendly service from Farhad
Very competent and professional
April 24, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was a good guy took care of me on…
Eti was a good guy took care of me on the onboards stage thank you eti
April 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
It's been a pleasant experience…
It's been a pleasant experience received from Hasan very helpful and kind.
April 22, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service from Nadim
April 22, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Misleading Experience, Poor Support, and Incorrect Charges
Be very cautious when reading the positive reviews here. Most of them are from people who have just received their car. At that stage, you’re encouraged (almost pressured) to leave feedback, and naturally the service feels good at the beginning. However, the experience changes significantly once you’re actually in the contract.
Initially, everything seems smooth and professional—but after you get the car, the level of service drops. Customer support is advertised as being available 24 hours, but in reality, when issues arise, especially serious ones, they become extremely difficult to reach. Emails go unanswered, and calls are not picked up when you need them most.
My main issue has been with incorrect mileage charges. I was told I exceeded a mileage threshold, including being charged despite driving almost half of what their system claimed during what they call 'Holiday pay period.' This is not a minor discrepancy; it raises serious concerns about the accuracy of their tracking and billing system.
When I raised this, instead of a clear resolution, I’ve had to chase responses and escalate the matter myself. There is a lack of accountability and transparency, especially when their system is challenged.
Overall, the experience feels like strong onboarding followed by poor ongoing support and questionable billing practices. I would not recommend unless you’re prepared to deal with these issues yourself.
April 21, 2026
Unprompted review
Reply from Splend
Dear Tasseen,
We are sorry to hear that you are not happy with your experience. For us to investigate this further, we would kindly ask that you email us with more details regarding your concerns.
The team at Splend
📧 hello-uk@splend.com
We look forward to hearing from you and resolving this matter as quickly as possible.
Reply from Splend
Dear Samson,
Sadly, we are unable to identify you as a past or present Splend customer. We have previously requested that you provide your contact details, but unfortunately we have not yet received a response.
Kindly email us your contact details at your earliest convenience so we can assist you further.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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