Horrible Product & Customer Service Experience
Where to begin?...
First of all, after ordering, there was very little in the way of updates on the order. It also took forever for the order to arrive.
I will say that when the product arrived, that it did appear as shown.
Whether or not it was of any quality or not however, we'll never know. That's because what was supposed to be a men's 3XL jacket was actually more suited to be a boys' 3XL. I even had friends who normally wear XL jackets try it on and it didn't even fit them.
Thinking this had to be a mistake, I contacted the company to try to initiate an exchange, as I still wanted the jacket, but in an appropriate size. It took them over two weeks to get back to me.
When they did, they made me take pictures of measurements of the coat on three separate occasions and send them to the company.
After all of this BS, they finally ended up telling me that according to their specifications, the measurements are correct, so "the factory does not provide any support for this order. However, we will support you with a 20% discount code for your next order so you can re-order the jacket in the right size."
How insulting can you get? "We screwed you on your first order so here's a discount so we can screw you again"?
I, in no uncertain terms, let them know I had ordered the right size and that the error was in their sizing and that they were insane if they thought me or anyone else I can inform, will ever buy a product from them again.
DO NOT TRUST THIS COMPANY!!! THERE'S A REASON WHY THEIR REVIEWS ARE SO BAD.




