No lo recomiendo/ I don't recommend it La empresa SPORTOKAY.COM, no ofrece ninguna facilidad para la devolución del producto. Te da una dirección en Austria y tienes que enviar el paquete por tu cu... See more
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See what reviewers are saying
The best Austrian based online bike shop so far! Good selection of articles with reasonable prices. Fast shipping and a rather simple return procedure of not fitting goods. No complaints but only pr... See more
Ordered a very expensive road bike here, was a bit hesitant as some reviews weren't that positive, but the price was unbeatable. Happy to say the bike arrived in flawless condition. Solidly packed (lo... See more
I ordered back and rear lights for Trek, they had the best offer in the whole internet. Lights arrived super fast, and I had used them for several months, unfortunately one of them broke. Sport Okay t... See more
Company details
Information provided by various external sources
Als Spezialist für Bekleidung und Sportausrüstung im Outdoor-, Berg-, Kletter- und Skisport als auch im Bike- und Fitnessbereich begeistern wir unsere Kunden europaweit mit günstigen Preisen und 3D Produktwelten. Dabei bieten unsere Top-Marken Under Armour, Nike, adidas, Chillaz, Mammut, Haglöfs, K2, Martini, Deuter, Dainese, Salomon, Leki, Löffler, Ortovox und SCOTT ein Sportsortiment höchster Qualität. Besonders beliebte Produkte bei SportOkay sind u.a. Lauf- und Wanderschuhe, Alpin- und Tourenski, Suunto-Uhren, Scott & Giant Mountainbikes, Jacken, Hosen, Helme, Rucksäcke und Outdoorzubehör.
Contact info
Werner-von-Siemens-Straße 5, 6020 , Innsbruck, Austria
- www.sportokay.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impossibly fast delivery times
Price was the best on the internet for the ski binding I was seeking.
But what amazed me most was the impossibly fast delivery time. I placed my order at midday and the goods were on my doorstep by 9am the next morning!! I admittedly live in the same country as SportOkay, but still...
September 30, 2024
Unprompted review
Reply from SportOkay.com
Hello J., thanks for the great review! Our logistics team and delivery partners are very diligent to get the products to your doorstep in incredible times :-) Have fun with it! Your SportOkay.com Team
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Excellent support
Excellent support, fast email resposes, answers to all questions.
September 7, 2024
Unprompted review
Fast delivery to the Netherlands
Fast delivery to the Netherlands (one week). It`s the second bike I ordered by StayOkay in Austia. The bike is delivered in a decent and original manufacturer box.
You have to mount the wheels and stear yourself which is not a big issue. It`s a decent and realible company and has great prices for their products. I also ordered bike clothing and have no complaints at all.
August 30, 2024
Unprompted review
Reply from SportOkay.com
Hello R., thanks a lot for this great feedback!
We are happy, that everything worked that smooth and that you have fun with your bike! And we will remind that slogan: StayOkay with SportOkay in Austria :-) Thanks for that as well!
Have a great time, your SportOkay.com Team
Worst customer support ever
Worst customer support ever. I waited 4 working days to even get a response - then the case was solved without any question to favor the shop - I left without the money and the bike for 14 days.
September 10, 2024
Unprompted review
Reply from SportOkay.com
Hello Bartosz,
Thank you for contacting us here at Trustpilot. We are happy to respond to your request again. We responded to your order from 05/09/2024, 22 PM on Friday 06/09/2024, 7AM, as the address was not entered completely. After you also wanted to change the country of delivery, we refunded the amount and asked you to place a new order, as the costs had also changed. You have now placed a new order, thank you for this. We are glad that we were able to satisfy you as a customer after all. Your order will be dispatched as soon as possible. Please note that our customer service is available for you from Mon - Fri from 8.30 am to 5 pm. The weekend does not count as a working day.
Thank you and have fun with your order! Your SportOkay.com Team
Frustrating experience with Customer service
Prices are great, yes, but that's it. Customer service took 2 weeks to tell me to send back an item that failed under warranty, after asking me to send pictures of defect, and top, sides, down and inside pictures of the item. How about telling me to send it back from day one?
Very frustrating experience with customer service
August 30, 2024
Unprompted review
Reply from SportOkay.com
Hello A., thank you for contacting us! I would be happy to explain our procedure. In the first step of every complaint, we use photos to check whether there is a defect covered by the warranty. We also liaise with our partners to determine whether a further inspection by sending in the item is necessary. For environmental reasons, we usually try to avoid returning items - especially from abroad. Unfortunately, your complaint had to be checked by us on site. Please note that processing a complaint always takes some time. We endeavour to process every enquiry carefully and within a reasonable time. Thank you for your support and understanding! Your SportOkay.com Team
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First rate customer service!
First rate customer service!
I ordered a cycling jacket. The delivery status was delivered but I never actually received the item. It was probably stolen by someone as the courier left it near the post boxes, rather than in front of my flat.
I raised a query with SportOkay. They promptly sent me a claim form to complete against the courier. I did this but did not have much confidence so raised a claim with Paypal for a refund. This was declined by Paypal because they said the delivery status was marked as delivered.
After some weeks passed I received an unexpected email from SportOkay for the original claim raised with the courier and they issued me a refund for the full amount! Cannot fault their customer service, and for this reason I will definitely use them in the future.
August 21, 2024
Unprompted review
Crap delivery service and poor support
I 'm waiting for 21 days and still don't get my order.
DHL is one of the worst delivery service ever but sportokay does n t help to solve the problem.
I sent them refund request.
I have no answer from customer service...
I had to buy the 5 different products in other shop. Waiting for money-back.
August 21, 2024
Unprompted review
Reply from SportOkay.com
Hello D, thanks for your feedback. We will talk to DHL again to optimize their service. We have been in regular contact with you, but we have heard nothing more from you. According to our shipping partner your order was successfully delivered to you, did you receive the package? Sorry, that the delivery has lasted that long. Thank you for your support! Your SportOkay.com team
I have been waiting 35 days and still didn't get my order.
Sent them refund request.
I have been waiting 35 days for my order it's more than ONE ENTIRE MONTH.
So I bought helmet in other shop. And I don't need anymore this one wahich i'm have been waiting from you. Waiting for money-back.
August 12, 2024
Unprompted review
Reply from SportOkay.com
Hi Y., We are really sorry that your parcel was not delivered successfully. As you can see from your Track & Trace link, we sent it out on 8 July. However, it couldn't be delivered to you. So it came back to us, where it arrived a few days ago, in mid-August. We're going to ask our partner why it took so long. We are very sorry for the inconvenience this has caused you. The refund has already been processed. Your SportOkay.com Team
I ordered an item and never received it.
July 22, 2024
Unprompted review
Reply from SportOkay.com
Hello Amx, can you please provide us the order number? Normally, everything should work as usual. We are happy to help!
Kind regards, your SportOkay.com Team
Update 01.08.2024: Hello, unfortunately, we didn´t hear anything of you anymore. Therefore, we cannot find any order in our system of you. Cheers, your SportOkay.com Team
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extremely fast delivery
extremely fast delivery, was less than 24h, straight forward und clear, Top!
July 11, 2024
Unprompted review
Low quality
I bought a bicycle part here, never opened it, as I understood that it doesn't fit my bike and sent it back within the first month. And this company wrote me back that they refuse to take it back as it is in used condition. This basically means that they sent me a used bicycle part in the first place and now refusing to return me money for it.
Earlier I bought a bicycle from that company that has issues with brakes from the first day, it's a really expensive model and I really regretted that I didn't send it back within the first month, but I now suspect that they would have say something similar to that bicycle if I did it anyway.
Never had so much issues with any other other online shop as with this one, they have significantly lower prices, but it seems like there's a good reason why it is like that
July 11, 2024
Unprompted review
Reply from SportOkay.com
Hello К., thank you very much for your review. We were happy to take a look at your two orders. We are very sorry if the kickstand for the bike shows signs of wear. We are in contact with you about this and have asked you to provide a written explanation. As soon as we have received this, we will issue you with the credit note. As we only dispatch new goods, we need this to complete the process. You also ordered a gravel bike from us, for which you stated that the brakes were making noise. Of course, this should not be the case. It is always important to prepare the brakes to prevent them from making noise. The process is to accelerate to 20 - 25 km/h about 20 times on a flat road and braking evenly without locking until you almost come to a standstill. This is particularly important in order to maintain consistent braking performance, ensure the longevity of the brake pads and prevent possible noise when braking. As we have not received any feedback on this since 6 June 2024, we have assumed that this has worked. We are therefore awaiting your feedback on both by e-mail, as we are already in contact. Thank you and all the best, your SportOkay.com team
Very fast delivery
Very fast delivery. Received my package after 2 days. I compared the prices with different suppliers and SportOkay has the best offers.
June 12, 2024
Unprompted review
E-shop sent the wrong item
On 26.06.2024 I ordered iXS Trail Evo MIPS helmet for MTB, and they sent me completely different item Ortovox Fleece Light Grid Hooded jacket. I wrote them email to send me immediately the right item that I ordered. The e-shop contact me the same day and asked me to send back the wrong item and they promise to send the right item immediately. I asked them for discount. I hope they will do so.
July 1, 2024
Unprompted review
Reply from SportOkay.com
01.07.2024:
Dear Martin, we are very sorry that you have received the wrong product. You are right, this should not happen. We have just replied to your email of today at 10am to get the right item to you as soon as possible! Thanks, your SportOkay.com Team
02.07.2024:
You have asked for a 50% discount on your next order. Unfortunately this is not possible, we are very sorry. We will send you the iXS Trail Evo MIPS helmet, which you bought at a bombastic (!!) price, immediately and wish you lots of fun biking in Slovakia and everywhere else :-)! As we wrote in our email, we had to wait for confirmation of the tracking of the returned goods. Thank you for the return today at 12:53 pm. It is now up to you whether you reduce the 4 stars of your rating again, as we cannot give you this discount. But that would be really sad. Mistakes happen, it's only natural. We will correct this immediately and apologise for the delay.
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Wouldn’t recommend
Ordered an expensive bicycle there, which arrived with substantial damage to the carbon frame. After back and forth for several days they offered me 35€ as refund which is around 1% discount, which is absolutely ridiculous. They did not offer to fix the issue and the only choice I had is repacking the bike and send it back to them.
The worst part is that now that I have send mine back it is available again so it seems that they’re just selling it as it is again and the next person will waste time and money like myself. If they could’ve fix it they would’ve offered me that instead of trying to sell it again.
June 14, 2024
Unprompted review
Reply from SportOkay.com
Hello Robin, thanks for getting back to us. We appreciate your feedback. The "substantial damage" you describe here was confirmed by you as a cosmetic defect with no effect on the safety of the bike before you returned it. We have prooved that as well. The safety and warranty of the bike is not affected in any way. We accept, that you haven't been satisfied with our offer. On the other hand, we could not accept your requested 15% discount either, which is why no solution could be found. Don't worry, we will definitely inform a potential buyer in advance and handle a possible sale on both sides with 100% transparency and solution-orientation. Thank you very much for your feedback, your SportOkay.com team
Great customer service
Had to send a pair of boots back as they were badly worn in a very short space of time. I returned them at the end of April, and today I received them back to me, completely resoled and looking almost like a brand new pair of boots. Very happy to have them back looking so good, and I hope that they will last me a lot longer this time. It took the best part of 2 months to get them back, but they look like they were worth waiting for. Thank you.
June 17, 2024
Unprompted review
Always had good experience with them
Always had good experience with them, even bought a carbon bike at an unbeatable price (it was last one of the series so special price) and it arrived in time and is great. No issues so far.
May 23, 2024
Unprompted review
The package was poorly taped and…
The package was poorly taped and eventually damaged during the shipping, to a state that the box was simply wide opened that items could be missing. The carrier also reported the damage. But SportOkay refused any responsibility or even rejected any returns. Unbelievable.
May 22, 2024
Unprompted review
Reply from SportOkay.com
Hello Alves, thanks for your feedback. Right now, I cannot find the right order of yours. Can you please send me your order number so I can identify your case. Thanks a lot! Your SportOkay.com Team
Update 4/6/2024
Unfortunately, we haven´t heard anything of you. Right now, we think, your experience is not based on a trustful buyer´s experience. If you are a customer of ours, we are more than happy to hear of you again. In this case, please send us your order number. Thanks a lot. Your SportOkay.com Team
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Not always the cheapest
Not always the cheapest, but they have a great customer service, are super reliable and always deliver
May 12, 2024
Unprompted review
One of the best online sports sellers
Already ordered very often. Uncomplicated and super fast shipping.
May 7, 2024
Unprompted review
ortovox t-shirt
ordered a ortovox t-shirt, delivered next day! great!
April 29, 2024
Unprompted review
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