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SportsShoes.com Reviews 

114,424
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 23,378 reviews, past reviewers overwhelmingly had a great experience with this company. Customers consistently praise the remarkably fast delivery times, wide range of quality footwear and apparel, and very attractive competitive prices. Shoppers frequently mention the exceptionally helpful customer support team and the completely seamless exchange processes whenever quick sizing adjustments become necessary. However, some customers also noted frustrating delivery delays and completely lost parcels when orders were handled by specific third-party courier delivery services. A few other people mentioned that certain purchased items unexpectedly went out of stock or that return postage fees created unexpected inconveniences for everyday buyers.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive quickly and... See more

Product

Customers had positive experiences with product quality, noting that items like walking shoes and trainers... See more

Order

Consumers experience mixed feelings regarding their order process, with many reviewers praising extremely... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast responses, helpful agents,... See more

Price

Clients share positive opinions on price, consistently noting that items are very competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered some Adizero trainers from these guys as they were the cheapest price online and also offered a 10% discount code plus Free shipping, no brainer! Only 'issue' was that after registering an acc... See more

Company replied

Rated 5 out of 5 stars

Both items that I've ordered from you now have been delivered with exceptional pace. I've been kept updated from every point of contact with my package from order fulfilment to shipment through to de... See more

Company replied

Rated 4 out of 5 stars

Always a fast professional service from sportshoes. It would have been 5 stars but they use Evri as their courier. Thankfully there were no delivery issues this time though.

Company replied

Rated 5 out of 5 stars

Used this website a load of times for ordering my running gear. They often have good discounts on the end of season lines and any returns I have had to send have ben dealt with in a satisfactory m... See more

Company replied


Company details

  1. Running Store
  2. also in
  3. Activewear Store

Written by the company

SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

114K reviews

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Asks customers to review

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4.5

All reviews

(114,424)

23,608 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had shoes I wanted in my size at great…

Had shoes I wanted in my size at great price. Arrived a day before expected. Excellent 👌

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that you found the footwear you were looking for at a great value! It's wonderful that your package arrived even sooner than expected. Thank you so much for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

very quick delivery and goood choice of…

very quick delivery and goood choice of shoes. The shoes were fine, but i know that i could return them easily if i needed to.

October 7, 2026
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Reply from SportsShoes.com

We are so glad to hear that you enjoyed our wide selection of footwear and that your order arrived so quickly. It is wonderful to know your purchase worked out well and that our straightforward return process gave you extra peace of mind. Thank you for taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Good efficient transaction at a fair…

Good efficient transaction at a fair price

October 7, 2026
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Reply from SportsShoes.com

We truly appreciate your positive feedback! We are so pleased to hear that you experienced a smooth, hassle-free process and were satisfied with our competitive pricing. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

5 stars

Super fast dispatch & delivery & always have good deals on.

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that you experienced super fast dispatch, speedy delivery, and great savings with our offers! Thank you so much for taking the time to share your wonderful feedback with us.

Rated 5 out of 5 stars

Very good experience

Shoes priced very competitively along with very fast delivery.

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that you found your new footwear to be so reasonably priced and that your order arrived so quickly! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Had a problem with my new shoes emailed…

Had a problem with my new shoes emailed and explained what the problem was they asked me to return them (they sent me a QR code to do this FOC) and within 4 days i had a new pair arrive.

While the issue had nothing to do with Sports Shoes.com they dealt with it quickly and efficiently.

So i’ll be happily buy my next pair from them knowing they back up their customer service.

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that our team was able to handle your replacement so quickly and efficiently. It is wonderful to know that you had such a seamless experience and feel confident choosing us for your future footwear purchases. Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Ordered and received next day

Ordered and received next day ! Excellent choice of trainers . Easy to search & compare . Can’t fault the experience . Definitely first port of call for my next pair .

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that your order arrived the very next day and that you enjoyed our selection of footwear! It's wonderful to know you found the site simple to navigate and compare options. We truly appreciate your support and look forward to being your top choice for your next purchase.

Rated 5 out of 5 stars

Best prices

Best prices, quick, efficient service and delivery.

October 7, 2026
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Reply from SportsShoes.com

We truly appreciate your positive feedback! We are so pleased to hear that you valued our great affordability along with our swift, seamless service and shipping. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

So I ordered the wrong size shoes on a…

So I ordered the wrong size shoes on a Sunday - realised Sunday evening so messaged the bot - Monday morning I had an email from Angela (a real person) the shoes were unavailable in the right size - I chose different shoes (in the right size) and the order was changed - no hassle great communication and undid my mistake. I was really happy with the service.

October 7, 2026
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Reply from SportsShoes.com

Thank you for sharing your experience. We are delighted to hear that our team was able to assist you so quickly and make changing your order completely hassle-free. It is wonderful to know that you were so happy with the helpful communication and overall service you received.

Rated 5 out of 5 stars

Delighted with the whole transaction

Delighted with the whole transaction. The process was very efficient, simple, and the delivery of my purchase was wonderfully prompt.

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that your transaction went smoothly! It's wonderful to know that you found the ordering process simple and that your purchase arrived so quickly. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Fab service

Great range of products, good service, fast delivery. And competitive price. Very happy.

October 7, 2026
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Reply from SportsShoes.com

We're so pleased you enjoyed our extensive product range, efficient service, and competitive pricing! It's wonderful to hear that your order arrived so quickly and that you are happy with your experience. Thank you for your fantastic feedback.

Rated 5 out of 5 stars

Ordered boots at a great price

Ordered boots at a great price. They were the wrong size but they were changed with minimum of fuss.

October 7, 2026
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Reply from SportsShoes.com

We are thrilled to hear you got a great deal on your boots! It is wonderful to know our team resolved the sizing issue quickly and hassle-free for you.

Rated 5 out of 5 stars

Womens Hokas Size 6 Gortex

Great product and prompt delivery

October 6, 2026
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Reply from SportsShoes.com

We appreciate your positive feedback! We are so pleased to hear you had a great experience with our item and prompt shipping. Thank you for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Fast Deliverey

Fast Deliverey in less than 24 hours. Great price. Shoes seem good too.

October 7, 2026
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Reply from SportsShoes.com

We're so pleased to hear that your order arrived in less than 24 hours! It is wonderful to know that you are happy with the great value and the quality of your new footwear. Thank you for sharing your positive feedback with us!

Rated 3 out of 5 stars

Returns

Prompt delivery of shoes which is great, only downside is the payment cost if they do not fit or the description is slightly inaccurate.

October 6, 2026
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Reply from SportsShoes.com

Good afternoon,

Thank you for your feedback. We’re pleased to hear that your shoes arrived promptly! However, we understand your concerns regarding return costs, particularly if an item doesn’t fit as expected or differs slightly from your expectations. We aim to provide clear product descriptions and a transparent returns policy, and we appreciate you sharing your thoughts with us.

Kind regards,
The SportsShoes.com Team

Rated 5 out of 5 stars

Came right on time and no issues

Came right on time and no issues

October 7, 2026
SportsShoes.com logo

Reply from SportsShoes.com

We appreciate your positive feedback! We are so pleased to hear that your order arrived right on schedule and without any problems. Thank you for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Great service and delivery 🙋🏽‍♂️ My New…

Great service and delivery 🙋🏽‍♂️ My New Balance Trail trainers are a great fit (I went half a size up). Great price too saving welll over 50% on RRP 💪🏾

October 5, 2026
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Reply from SportsShoes.com

We are so pleased to hear about your great experience with our service and speedy delivery! It's wonderful to know your new trail trainers are such a good fit and that you scored such a fantastic saving on them. Thank you so much for sharing your feedback and helpful sizing tip!

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