Horrible!!! Zero customer support or response from multiple attempts of reaching out. In addition, they didn't deliver a package (after three months of transit) and then take more than two mont... See more
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Review summary
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What people talk about most
Reviews shaping this summary
There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... See more
Company replied
Ordered and payed for an item from Germany on 12 Nov. 17 November a message from Royal mail telling me they have received a nessage from the seller stating the item was now in the system and they woul... See more
Company replied
I ordered an item form Inderwear 17 days ago and have yet to receive it. Once the item was placed in the hands of Spring it has been lost lastly known to be in the Netherlands. I reached out to the se... See more
Company details
Written by the company
Spring GDS is an international B2B organisation that simplifies cross-border shipping for e-commerce businesses. We help businesses expand into new markets with seamless and scalable delivery, customs clearance, and returns solutions. Recently we entered into fulfilment, offering one-stop-shop logistics services to SME’s. As part of the PostNL group, we give our customers access to leading distribution networks and trusted last‑mile carriers around the world. With 20+ hubs in more than 14 countries across Europe, Asia, and the Americas, our tailored logistics solutions combine local flavour with global reach. Spring GDS’s Net Promoter Score of +51 from our 2025 Customer Satisfaction Survey reflects the expertise, creativity, and personal commitment to helping businesses thrive globally that our teams bring to every partnership. As Spring GDS grows, we’ve increased our investment into more sustainable operations and a decarbonisation strategy that reduces our emissions across the value chain. Our commitment is to help e-commerce businesses keep growing globally with cross-border logistics solutions that put people, performance, and the planet first.
Contact info
Prinses Beatrixlaan 23, P2595 AK, France
- 0031 (0)88 86 86 110
- www.spring-gds.com
1.2
Bad
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Dodgy routes
For some strange reason my parcel coming to the UK from Spain, which is already late, has gone to the Netherlands first? That's a bit illogical considering if it came to the UK it could've been with me already.
December 28, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Josh,
Thank you for sharing your feedback.
We understand that the routing of an international shipment can sometimes appear unusual, particularly when it seems to move away from its final destination before continuing its journey.
Spring GDS operates through international logistics networks, and parcels may pass through sorting hubs in different countries before being handed over to the next carrier or delivery partner. While this routing can occasionally add transit time, it is part of the distribution process used for many international shipments.
We appreciate you taking the time to leave a review and share your experience.
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Sorry folks another terrible review
Sorry folks, yet another terrible review. I'm still waiting on a package from Italy to Ireland that has now been in transit for 20 days and I'm resigning myself to it never arriving.
I contacted the vendor for the item I ordered and they've suggested it might come by the end of this week. I'm not hopeful.
To put it another way. I went onto Google maps and worked out that if I walked from Italy and for the sea going portions of the trip, I used a rowing boat instead of taking a ferry, I'd have the item by now.
Update 29/12/2022:
The item finally arrived today, after being in transit for 24 days (Italy to Ireland).
The term broken, doesn't even begin to describe it. It was utterly destroyed.
Well done. You had one job to do and you managed to fail to do that on every level.
December 24, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Liam,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment takes significantly longer than expected, particularly when tracking updates provide limited visibility and expectations are not met. We also regret to hear that the parcel arrived damaged after the extended transit time.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners. However, we understand that this does not lessen the disappointment caused by delays and damage to a shipment.
We appreciate you taking the time to leave a review and share your experience.
Horrid service
I can see now that parcels arriving in 2 months time or never is a normal thing. I don't even know why I am wasting my time writing this. I am expecting a parcel from Trekkinn, the order was placed on 4th Dec...... still waiting for it.
I have no words for you...
Thanks a million for ruining Xmas for me!!!!!!!
December 21, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Raluca,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how disappointing it can be when a parcel does not arrive within the expected timeframe, especially during the holiday season. Delays and limited tracking updates can understandably cause frustration when waiting for an important order.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
I paid to come quickly from 1 to 3 days…
I paid to come quickly from 1 to 3 days and until today I still haven't seen it I sent for almost 2 weeks and so far nothing says it's being transported to the destination country for 4 days in a country that is on the shame side I don't recommend it
December 10, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Mark,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how disappointing it can be when a shipment takes longer than expected, particularly when expedited delivery was anticipated. Limited tracking updates during transit can also add to the uncertainty and frustration.
Spring GDS serves business customers shipping internationally, and delivery times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
Based on other reviews my situation…
Based on other reviews my situation seems to be normal. Looking for an update as my package has no update from Dec 5th when it was in the Netherlands. LS580067356NL
I ordered it on Dec 2 for Christmas and that should be plenty of time to arrive in the US. Any update?
December 19, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Molly,
Thank you for sharing your feedback, and we're sorry to hear about the lack of tracking updates for your shipment.
We understand how concerning it can be when a parcel shows no movement for an extended period, especially when it is intended to arrive before an important occasion such as Christmas.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners. As a result, there may occasionally be periods with limited tracking visibility while a shipment is in transit.
We appreciate you taking the time to leave a review and share your experience.
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Over 6 weeks now and still no parcel
Over 6 weeks now and still no parcel. It just goes from hub to hub and has already visited 3 hubs TWICE?!?!?!?! Why has it gone back to a hub it has already been to?
This order was from Crucial Technology and I wish I'd just ordered from Amazon for the £10 extra and next day delivery.
Edit thank you for your reply 3 and a half years late hahaha what a joke of a company.
December 19, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Paul,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment takes significantly longer than expected and tracking information appears to show repeated movements within the delivery network. Delays and unexpected routing can understandably cause concern when you're waiting for an important order.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, processing procedures, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
This people are horrible
This people are horrible. I have been waiting for my parcel all day long, they don’t even provide you with estimation time. At 16 the message in a tracking website appeared saying that i was absent. I can’t describe my anger at this point, spending all day home with no ring on the door just to read “ops u were absent”. When i tried to find a customer hotline or anything to reach out to this people - 404 not found on all their pages. Literally the worst delivery company i can imagine.
December 6, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Alexandra,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be to wait at home for a delivery, only to see a delivery attempt recorded when no contact was made. We also appreciate your concerns regarding the lack of estimated delivery times and the difficulty you experienced when trying to find support.
Spring GDS serves business customers shipping internationally and, in many cases, works with local delivery partners for the final delivery stage. Delivery updates and attempted delivery notifications are therefore dependent on information provided through those networks.
We appreciate you taking the time to leave a review and share your experience.
Avoid any company that uses this courier
Avoid any company that uses this courier.
At the moment a package that was sent by Crucial from Prague in the Czech Republic took three days to arrive in Holland en route to the UK. Slow, but acceptable, and at least the tracking details are good and detailed. On the same day that it arrived in Holland it was marked as being dispatched, presumably towards the UK. I have to assume further that the means of transport was catapult, since now, four days later, it has simply vanished, with no indication as to where it is.
To add to my frustration it is simply not possible to contact Spring. Any attempts to link through to their main website and/or contact details bring up a message warning that the website address in question is not safe.
Crucial are no more helpful, since they are no more able than I am to retrieve any information. At least they have assured me that, after 10 business days the package will be assumed to be lost, and they will give me a refund.
Update on 2nd December.
Still no delivery, and no indication that Royal Mail, to whom Spring were supposed to hand over the package have received it. It supposedly left The Hague eight days ago.
Crucial, who engaged this courier, have not been much more helpful. They insist that I wait until ten business days have passed before they will "help" me with a refund. Oh, and ten business days does not mean from the date that I put in the order; it means the date from which the item left their factory.
No wonder Amazon can make so much money!
November 29, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment appears delayed and tracking updates do not provide the clarity you were expecting. We also appreciate your comments regarding the difficulty in obtaining further information during the delivery process.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation movements, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a detailed review and share your experience.
Absolutely no updates for the past 10 days
Versanddatum:14.11.2022 15:56:39
I DON'T KNOW WHERE IS MY PACKET,the tracking code is UT373324822NL
Absolutely no updates for the past 10 days
---package arrived today... 1.12.2022 everything OK
November 22, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Dodo,
Thank you for taking the time to leave a review and update your feedback.
We're pleased to hear that your parcel ultimately arrived successfully and that everything was in order. We understand that the lack of tracking updates during transit was frustrating and created uncertainty about the status of your shipment.
Spring GDS serves business customers shipping internationally, and tracking visibility can sometimes vary at different stages of the delivery journey depending on transportation and delivery partners involved.
Thank you for sharing your experience and for updating your review.
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Was in.
Why are they saying that we were out when we were in ALL DAY. Other itemshave been delivered witout ay problems.
October 12, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Ian,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when tracking information indicates an attempted delivery while someone was available at the address. Situations like this can understandably cause confusion and inconvenience.
Spring GDS serves business customers shipping internationally and, in many cases, works with local delivery partners to complete the final delivery. Delivery updates are therefore dependent on the information provided through those networks.
We appreciate you taking the time to leave a review.
Extremely slow
Sadly, I have felt the reason why so many people gives Spring 1 stars reviews.
My sad story:
5 days (!) from parcel created to accepted (Spain)
5 days to arrive to country of destination (Denmark)
7 days to deliver
17 days in total from Spain to Denmark?
I can only recommend companies finding alternatives to Spring to send their stuff, or they too will get bad reviews and losing customers due to this sluggish service. This is not what you expect in a modern Europe.
On the positive side, the parcel eventually arrived...
October 10, 2022
Unprompted review
Reply from Spring GDS - Global
Dear paolo,
Thank you for sharing your feedback, and we're sorry to hear about the delay with your shipment.
We understand how frustrating it can be when tracking updates are unavailable for an extended period, especially when you are awaiting important information about your parcel.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners. As a result, tracking visibility may vary at different stages of the shipment journey.
We appreciate you taking the time to leave a review and share your experience.
Tracking number- EI004039611NL
Tracking number- EI004039611NL
Where is my package. Ordered from Giftsandcare Spain on 18 September 2022. Shipping was to india through a tracked delivery. Today is 7th October 2022 and still no update. No help from G&C either as they are awaiting revert from Spring!
September 19, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Harish,
Thank you for sharing your feedback, and we're sorry to hear about the delay with your shipment.
We understand how frustrating it can be when tracking updates are limited and a parcel does not arrive within the expected timeframe, especially when you are awaiting information from multiple parties.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners. Tracking visibility may also vary throughout the shipment journey.
We appreciate you taking the time to leave a review and share your experience.
Very slow
Very slow, tracking is never updated, online chat is poor as they say they will contact courier and never do. Do not use.
September 30, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Steve,
Thank you for sharing your feedback, and we're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when tracking updates are limited and delivery takes longer than expected. We also appreciate your comments regarding the support experience and communication during the shipment process.
Spring GDS serves business customers shipping internationally, and tracking visibility can sometimes vary depending on transportation networks and delivery partners involved in the shipment journey.
We appreciate you taking the time to leave a review.
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Just awful
Unreliable, Super Slow, Inaccurate Tracking Information. Purchased on Spacenk twice, August 8 and August 26, and both orders went missing. How lucky I am! I spent a whole month just getting my money back for the first order, and now I am afraid I have to go through the same bureaucratic process the second time around. Please don't waste your time and ruin your business by using this awful company. RU999499385NL; LS558130780NL
August 8, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when shipments take longer than expected and tracking information provides limited visibility, especially when this occurs more than once.
Spring GDS serves business customers shipping internationally, and delivery times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners. We regret that your experience did not meet your expectations.
We appreciate you taking the time to leave a review and share your experience.
Missing birthday gift…
Ordered a gift for a family member on Siroko 26 August. Still no package. Simply says, “en route to final destination.” I mean, aren’t we all? Having lived in NL for years, I know the PostNL is notoriously horrible. Had I known this Spanish company was going to use this service, I would not have ordered this gift. No responses to any messages- and no updates since the 9th. They can do better. Wasted money. #LS558130780NL
August 27, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Marie,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how disappointing it can be when a gift does not arrive as expected, particularly when there are limited tracking updates available.
Spring GDS serves business customers shipping internationally, and tracking visibility can sometimes be affected by transportation movements, customs processing, and handovers between delivery partners. We also understand your concerns regarding communication and the lack of recent shipment updates.
We appreciate you taking the time to leave a review and share your experience.
Same as so many: Update.
Same as so many.
Ordered from BikeInn in Spain for UK delivery - JA415586177GB
Item left Spain on 09/08/22, "in transit" in the Netherlands since 11/08/22, no update as of today, 17/08/22.
BikeInn online chat didn't get me anywhere.
Spring GDS, you really need to up your game or admit defeat.
Parcel arrived today. Feel slightly bad leaving review now. If I'd been told by BikeInn that it would be ten days for delivery then I wouldn't of been so stressed about it. 1star to a 4.
August 17, 2022
Unprompted review
Reply from Spring GDS - Global
Dear James,
Thank you for taking the time to leave a review and for updating your feedback.
We're pleased to hear that your parcel was ultimately delivered. We understand how frustrating it can be when tracking updates are limited and delivery takes longer than expected, particularly when the estimated timeframe is unclear.
Spring GDS serves business customers shipping internationally, and tracking visibility can sometimes vary during transit between carriers and delivery partners. We appreciate your comments regarding delivery expectations, as clear communication is important throughout the shipping journey.
Thank you for sharing your experience and for updating your review.
Spring GDS - horrible
I receive shipments from Europe to the USA frequently.
Spring GDS is by far the worst company I have dealt with.
Bikeinn CI006160822NL
August 12, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when an international shipment does not progress as expected. Spring GDS serves business customers shipping worldwide, and delivery times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
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Without doubt the slowest delivery…
Without doubt the slowest delivery company I've ever know , it's taken over a week for my package to move a few hundred miles from Prague to the Hague ,,then according to their tracking it sat there for 24hrs and has now been in transit from the Hague to the UK for two days but the royal mail haven't received it ,, are they on foot or swimming across the North sea or something ,,after reading the reviews here I'd advise not ordering anything from a company that uses this delivery service you'll either not get it or it'll turn up massively late ,, if I could actually get in touch with them no doubt they'd have some sort of lame excuse I'd give them a minus review if I could
August 10, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Will,
Thank you for sharing your feedback, and we're sorry to hear that your delivery experience did not meet your expectations.
We understand how frustrating it can be when a shipment appears to move slowly and tracking updates do not provide the clarity you were expecting.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation movements, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review.
Has been 3 weeks, no delivery
Has been 3 weeks, my package didnt arrive. In tracking it seems like they attempt delivery but have not enough information to do it. Which is nonsense because they did deliver me the exact same package a month ago. Anyhow, this is status from 21.7. since then nothing. I have sent 2 email, 2 attempt contacts thru “app” and also contacted them on FB. Noone did reply except on FB and I was said he is “social media” person and cant help. Spring ES is the absolut worst.
August 3, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Anna,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a parcel has not been delivered as expected and tracking information remains unchanged for an extended period. We also appreciate your concerns regarding the lack of response to your enquiries.
Spring GDS serves business customers shipping internationally, and delivery updates can sometimes be affected by handovers between carriers and local delivery partners. As we are unable to investigate shipment-specific details through Trustpilot, we recommend contacting the seller directly so they can raise the matter through the appropriate support channels.
We appreciate you taking the time to leave a review.
Items undelivered steer clear
Items undelivered. Says waiting for collection. Doesn’t say where from. No customer support. I’m now £50 down. Steer clear. Robbed. Crooks. Also avoid extremeinn.com.
JA415192223GB
July 22, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Domjo,
We are sad to hear you are not satisfied about your experience with Spring GDS so far. According to the Royal Mail tracking, the deliverer of your shipment, you were not in at the time of the first delivery attempt. Please book a redelivery through the Royal Mail website: https://www.royalmail.com/track-your-item#/tracking-results/JA415192223GB
Kind regards,
Spring GDS
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