Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Service
Sian has been amazing from start to finish with the service/ updates. She ensured she was expediting an urgent order for us and always keeping me in the loop.She also helped to improve the lead-time where sh e could and helped us deliver this product to us on the same day.
January 21, 2025
Unprompted review
Reply from Springpack
Good afternoon Romesa,
Thank you for your wonderful review for Sian. I know you have been working closely together on your urgent projects the last few months and Sian always ensures she owns the enquiry start to finish.
I am glad to hear this partnership is working so well and the communication is so transparent and proactive.
Sian will continue to build on this throughout this year and we look forward to supporting you with new projects.
Kind regards,
Amy Edgeworth
Head of Customer Experience
The quick and helpful response
The quick and helpful response, Dan, Sain and the Enquiries team always offer if I have any problems or questions.
It is a comfort knowing that we can talk to a competent team, knowing any issues will get resolved in a timely manner.
January 20, 2025
Unprompted review
Reply from Springpack
Good afternoon Scott,
Thank you for your wonderful review. This is lovely feedback for the team here - I will ensure this is passed on.
We appreciate your custom and loyalty to Springpack, thank you for trusting us with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great customer service again
Great customer service again from Springpack. Every member of staff I've spoken to or emailed has been great over the years. Especially Emma, who has been quick to respond, efficient and friendly. If only every company I dealt with was as pleasant as Springpack!
January 17, 2025
Unprompted review
Reply from Springpack
Good morning Peter,
Thank you for taking the time to provide feedback on the service you have received from us.
I am really pleased to hear that your experience with Springpack is so positive and pleasant. Thank you for the special mention for Emma, this will make her day.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Very helpful service from Emma…
Very helpful service from Emma Smith.She helped us decide what we needed and service was prompt Thankyou
January 15, 2025
Unprompted review
Reply from Springpack
Good afternoon Jackie,
Thank you for taking the time to leave a review for my colleague Emma. We really appreciate your feedback.
I'm pleased to hear that we helped with offering a suitable packaging solution.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Packaging
Excellent products & Service, Cannot fault them, will definitely use again
January 7, 2025
Unprompted review
Reply from Springpack
Good afternoon Martyn,
Thank you for taking the time to record your feedback. We appreciate your loyalty and custom. We do our best to ensure we remain consistent with service at all times.
If you do need any further assistance please just let us know.
Amy Edgeworth
Head of Customer Experience
Wonderful
Wonderful, professional, reliable company with excellent customer service. Emma Smith is my hero as she managed to help with some last minute stock requirements :)
January 14, 2025
Unprompted review
Reply from Springpack
Good afternoon Urszula,
Thank you for your brilliant review.
I am really pleased that we have managed to assist you in a time of need and ensure you have packaging options available quickly. Emma always puts our customers first.
We look forward to working with you this year and please let us know if you need any further help.
Kind regards,
Amy Edgeworth
Head of Customer Experience
We've been working with Springpack for…Outstanding Customer Service with Harley's Exceptional Support
We've been working with Springpack for some time now, and the level of customer service we receive is outstanding. Special thanks to Harley, who consistently goes above and beyond to ensure everything runs smoothly. No issue is ever too small or too large for him to handle immediately. His dedication, professionalism, and friendly attitude make working with Springpack a seamless and enjoyable experience. We know we can always count on Harley to provide and efficient solutions whenever we need assistance. Highly recommended!
January 15, 2025
Unprompted review
Reply from Springpack
Good afternoon Bernadeta,
Thank you for your lovely review and special mention for Harley.
He is a key member of the team here and has excellent rapport with our customers. Its wonderful to see this noticed. He is always so keen to help - customers or colleagues.
We appreciate your review and thank you for trusting us with your packaging supply.
Amy Edgeworth
Head of Customer Experience
Amazing Company To Deal With
We changed all of our packaging supplies to Springpack and its the best thing we have ever done. Their customer service is second to none and nothing is ever too much for them. Special Thanks must go to Roy, Glenn and Charlotte who I have dealt with the most and they are a fantastic team who certainly go the extra mile to make sure our packaging needs are met. Springpack also made huge improvements to our packaging performance with the installation of some overhead machines which really have made us more efficient. Couldn't recommend them highly enough
January 13, 2025
Unprompted review
Reply from Springpack
Good morning Ashley,
Thank you for your wonderful review, it's lovely to hear that you have had great service from so many members of our Sales team.
We appreciate your long standing relationship with us and trusting us with your packaging supply. I'm really pleased to hear the recommendations Roy and Glenn have made have helped your processes. Our Sales team are excellent with suggestions and solutions.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Speaking with Emma Smith
Speaking with Emma Smith, she has been very helpful and quick. Keeps me up to date and keeps in touch
January 13, 2025
Unprompted review
Reply from Springpack
Good morning Russell,
Thank you for taking the time to leave feedback for Emma. She is very efficient and reliable with her updates. We always strive for transparency for our customers.
Should you require any further support this year with your packaging supply, please do not hesitate to get in touch. We are always here to help.
Kind regards,
Amy Edgeworth
Head of Customer Experience
We have been buying consumables from…
We have been buying consumables from Springpack for years. we have always received a fantastic service and excellent communication from our Account Manager, Sian Burton. We have recently worked with Springpack to design and produce bespoke packaging. The process was smooth and easy to understand, we received great pricing from them. I can't recommend them highly enough.
January 10, 2025
Unprompted review
Reply from Springpack
Good morning Claire,
Thank you for your lovely review. I am pleased to hear our level of service has remained so consistent over the years you have trusted us with your packaging supply.
Sian has exceptional attention to detail and is brilliant with the bespoke projects. We try to ensure this journey is as seamless as possible with the checks that take place to ensure the specifications suit your requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Springpack is always a joy to deal…
Springpack is always a joy to deal with, efficient, helpful and knowledgeable staff, never had a problem.
Holly Huckvale has been particularly helpful throughout 2024, and continues to be into the New Year.
January 13, 2025
Unprompted review
Reply from Springpack
Good afternoon Wayne,
Its lovely to hear from you. Thank you for taking the time to leave us a review with a special mention for Holly, its made her day!
I'm really pleased that our service has always been so consistent for you. Thank you for being a loyal, long standing customer.
Kind regards,
Amy Edgeworth
Head of Customer Experience
From making an enquiry regarding some…
From making an enquiry regarding some machinery through to placing the order for the machinery was so smooth. Emma Smith has kept in contact and up-dated me throughout the process and will continue to do so. So helpful and nothing was too much trouble. Excellent customer service that many companies could learn from.
January 9, 2025
Unprompted review
Reply from Springpack
Good morning,
Thank you for your lovely review - Emma will be so pleased you have taken the time to record this feedback.
Transparency and regular communication are two main factors we aim for each day. I am glad to hear your experience with us was so seamless.
Should you require any further support with your packaging requirements, please let us know.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service as always
January 6, 2025
Reply from Springpack
Good morning Joshua,
Thank you for taking the time to leave a review, I believe you have been working with Sam on your packaging requirements. Sam always puts our customers first and has exceptional knowledge of the products we supply.
Should you require any further support please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
I had a great experience with…
I had a great experience with Springpack.
The support team was very helpful and responsive, and the sales team -Charlotte in particular - was quick to help me with my query.
Overall, it was a smooth and positive experience. Thank you!
January 6, 2025
Unprompted review
Reply from Springpack
Good morning Mihaela,
Thank you for your lovely review. I am really pleased to hear your experience was so positive and efficient.
Thank you for taking the time to leave us a review and I will pass on your kind words to Charlotte.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma deserves a Christmas bonus…
Product had to be ordered in so slight delay in receiving our order (which we knew) but Emma kept us up to date at all times. Thank you Emma for your swift, efficient and friendly service - as always!
December 11, 2024
Unprompted review
Reply from Springpack
Good afternoon Roz,
Thank you for your lovely review.
Emma provides exceptional service to our customers and its wonderful you have taken the time to record this feedback. Emma lives and breathes our company values and your comments really reflect this.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service by Emma
I had a query about an invoice and Emma managed to get back to me really quickly and efficiently. Her customer service was really good and she explained the whole process of how we was going to proceed and what was going to happen. She seemed lovely too!
December 5, 2024
Unprompted review
Reply from Springpack
Good afternoon Ellie,
Thank you for your wonderful review for Emma. We pride ourselves on transparency for our customers.
I am glad you received such a high level of service and your query was resolved in a timely manner.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma saved my life today by arranging a…
Emma saved my life today by arranging a speedy delivery for our cardboard edge protectors. We have a huge project running and our customer is very specific on how they want their deliveries presented. So huge thank you to Emma for helping us keep our customer happy.
December 3, 2024
Unprompted review
Reply from Springpack
Good afternoon Charlene,
Thank you for your lovely review. We appreciate you taking the time to provide feedback.
Emma always goes above and beyond for our customers - she is also brilliant when there is a crisis!
ill pass this on to Emma, I know she will be really pleased to have heard from you.
Kind regards,
Amy Edgeworth
Head of Customer Experience
High quality products
High quality products, easy to order, next day delivery, amazing service, attractive prices. Highly recommend ;-)
November 18, 2024
Reply from Springpack
Good Morning Iwona,
Thank you for your wonderful review. We pride ourselves on our products, service and prices. I am very happy to hear you were pleased with the service you received, I will ensure the team are made aware of your brilliant feedback.
Thank you for using Springpack for your packaging needs, if you do require anything else, please don't hesitate to get in touch.
Kind Regards
Emma Smith.
Internal Account Manager.
Telephone conversation with a girl…
Telephone conversation with a girl called Charlotte,clearly very good at her job and a lovely human being as well.Could not have been more helpful and personable
November 22, 2024
Unprompted review
Reply from Springpack
Good afternoon Matthew,
Thank you for your wonderful review. Your Account Manager Sam Hewison explained this morning how impressed you were with Charlottes customer service and it was so lovely to hear.
Charlotte is always very efficient and keen to help.
We really appreciate you taking the time to leave this review - it meant a lot to Charlotte.
Kind regards,
Amy Edgeworth
Head of Customer Experience
quick and easy to find products on…
quick and easy to find products on website and very quick delivery
November 11, 2024
Reply from Springpack
Good afternoon Michelle,
Thank you for your review. We have been working really hard to implement the new website for our customers, so I am pleased to hear that it is so easy to use.
We always strive to deliver next day to ensure our customers are fully stocked.
Kind regards
Amy Edgeworth
Head of Customer Experience
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