Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Excellent customer service
Excellent customer service - i had a tight deadline and Harley and the team were able to make it work in record time. Life-saver!
May 9, 2024
Unprompted review
Reply from Springpack
Hello Oscar,
Thank you for the brilliant 5* review, Its great to hear Harley and the Team were able to help you achieve your deadline! I will certainly pass your feedback to Harley who will be delighted.
Fantastic customer service team
Fantastic customer service team. Support is all ways quick and professional.
May 8, 2024
Unprompted review
Reply from Springpack
Hi Sam, thank you for your review. We really appreciate your feedback and I am glad to hear you receive fantastic service regularly from us.
All staff very helpful
April 8, 2024
Unprompted review
Reply from Springpack
Thank you for your 5* review Yvette
We appreciate your feedback!
Amy Hodgkins
Senior Account Manager
Amazing company to work with
Amazing company to work with, exceptional!!
April 15, 2024
Unprompted review
Reply from Springpack
Thank you for the brilliant feedback, we pride ourselves on service and Customer experience so this is great to hear. We appreciate your review!
Should you require any further assistance in the future, please let us know.
Amy Hodgkins
Senior Account Manager
Emma Smith was extremely helpful
Emma Smith was extremely helpful, quick and efficient on dealing with my query today.
April 12, 2024
Unprompted review
Reply from Springpack
Thank you for the wonderful feedback for Emma, I am glad she could resolve your query quickly for you!
Should you require any further assistance in the future, please let us know and we are happy to help!
Amy Hodgkins
Senior Account Manager
Resolve our issues quickly and…
Resolve our issues quickly and efficiently
April 4, 2024
Unprompted review
Reply from Springpack
Brilliant 5* review thank you.
Should you require any further stock, please don't hesitate to contact us and we will be happy to help.
Regards
Adam Woolls
Head of Customer Service
Reply from Springpack
Thank you for the positive feedback for Emma.
I'm glad Emma was able to help on this occasion.
Should you require any additional stock please get in touch.
Regards
Adam Woolls
Head of Customer Services
Emma Smith was really interested in resolving my complant
Emma Smith was really interested in resolving why I wasn't happy, she clearly wasn't happy because I wasn't and wanted to no more so she could help me, even though all the facts indicated we should have not signed a delivery note saying all the items were there.
I had been looking for a new provider!
March 25, 2024
Unprompted review
Reply from Springpack
Hi Helen,
Thank you for the brilliant 5* review, I'm pleased we resolved your issue promptly. Emma will always go above and beyond, we are lucky to have her.
Thanks for your continued loyalty to Springpack.
James York
Managing Director
Excellents customer service from Emma…
Excellents customer service from Emma Smith , very helpful, polite and received an answer very quickly !
March 21, 2024
Unprompted review
Reply from Springpack
Hi Michelle,
Thanks for your review and the great feedback for Emma, I will make sure your comments are passed on to her.
Thanks for your continued loyalty to Springpack.
James York
Managing Director
Helpful Customer Service
Enquired about supply of sustainable, recycled products. Emma Smith was extremely helpful and provided useful information. Great customer service, would highly recommend Springpack.
March 20, 2024
Unprompted review
Reply from Springpack
Thank you for the excellent feedback.
I'm glad Emma's expertise shone through on this occasion and she provided the information you required.
Should you require any additional information please let us know,
Regards
Adam Woolls
Head of Customer Services
Reply from Springpack
Thank you for the great 5* review, we value your custom and loyalty.
We look forward to working with you on your next order.
Regards
Adam Woolls
Head of Customer Services
SpringPack are a superb company
SpringPack are a superb company, we would not go anywhere else for our companies packaging needs, super efficient team with a great customer service.
Big thanks to Charlie, Charlotte & Harriet for always going the extra mile to ensure customer satisfaction
March 6, 2024
Unprompted review
Reply from Springpack
Hi,
Amazing feedback thank you! It's great to see our teams collaborating together to meet your needs. We really do appreciate your order.
Should you require any further stock, please let us know
Regards
Adam Woolls
Head of Customer Services
Springpack Service
Springpack have always delivered top drawer service, even when my requests are ridiculously urgent, they hit the mark. They have a "nothing is too much trouble", which is exactly how we run our Business.
Great products and superb service.
February 28, 2024
Unprompted review
Reply from Springpack
Brilliant feedback thank you!
The teams work hard to meet our customers needs and work closely to meet tight deadlines. I'm glad this comes through with your experience when ordering.
Thank you for your loyalty we do appreciate it!
Regards
Adam Woolls
Head of Customer Services
Exceptional customer service and good…
Exceptional customer service and good lead times.
Happy with prices too !
Emma always provides a prompt reply.
February 27, 2024
Unprompted review
Reply from Springpack
Hi Kate
Thank you for the brilliant 5* review. I'm glad Emma was able to provide you with a speedy response.
We really appreciate your order, thank you!
Regards
Adam Woolls
Head of Customer Services
Polite and Helpful as Always.....
Telephoned Springpack to place an order and spoke with Emma, who was super helpful and polite, she dealt with my order and arranged for the following day delivery. Perfect!
February 20, 2024
Unprompted review
Reply from Springpack
Thank you for your order!
Its great to read Emma was on hand to help on this occasion.
I will certainly pass the Feedback over to Emma.
Regards
Adam Woolls
Head of Customer Service
Reply from Springpack
Thank you for your 5 * review, we really appreciate the feedback.
Looking forward to helping you with your next order,
Regards
Adam Woolls
Head of Customer Service
Harriet N
Harriet N. is always very helpful and I always get a prompt reply to any of my queries, a real asset to have on the team !
February 12, 2024
Unprompted review
Reply from Springpack
Brilliant feedback for Harriet thank you!
I'm glad Harriet was on hand to help. I have passed the feedback over to her and she is delighted!
Thank you for your order we really appreciated it.
Regards
Adam Woolls
Head of Customer Service
Harriet is the best!
Once again, Harriet saves the day! She investigated and worked out what happened with my incorrect tape delivery and has contacted relevant departments and myself to resolve the issue extremely quickly! Thanks again to Harriet!
February 6, 2024
Unprompted review
Reply from Springpack
It's brilliant to read Harriet has saved the day!!
Thank you for the great feedback, I will ensure Harriet is aware of the feedback.
Thank you for your order, we really appreciate it,
Regards
Adam Woolls
Head of Customer Services
Harriet in customer service went beyond…
Harriet in customer service went beyond her duties to ensure what I was asked was delivered in a time sensitive manner.
January 31, 2024
Unprompted review
Reply from Springpack
Thank you for the brilliant feedback!
I am glad Harriet was able to delivery a brilliant experience for you on this occasion. Harriet has seen the feedback and is delighted!
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Emergency requirement
Rang up for an emergency requirement this morning - Emma was super helpful and she managed to liaise with Matt to get us some delivered within a few hours - cant get any better service than that 10/10 - much appreciated guys !
January 26, 2024
Unprompted review
Reply from Springpack
Hi,
Emma is beaming with the amazing feedback! it's great to see the team work between Matt and Emma helped get your order out today.
It's great to read excellent feedback, thank you!
Have a great weekend and thank you for your order,
Regards
Adam Woolls
Head of Customer Services
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