Squarespace Reviews 

I used to love using Squarespace and recommending it to everyone for the last 12 years. It has no become so outdated in its system and design. Options have become limited. You can now tell when someone used a Squarespace site because it looks like a template. Customization is low and all based on CSS.
Platforms like WIX Studio now allow you to do so much more at your fingertips before even needing custom coding.
The interface feels outdated as well and even with updated feels stuck in 2018.

The customer service is terrible. I had a few issues to resolve and trying to get a straight answer was impossible and slow.

SquareSpace essentially has NO support. I needed to change my site design to a new template. The only support is via email and after many emails I was still getting responses that had nothing to do with my problem. I finally got a response that made more sense than the others but the instructions were not easily implemented and ultimately didn't work. So after a week of back and forth emails, hours of trying to follow the unhelpful email instructions, I am not farther ahead than when I first started. I would not recommend SquareSpace but I don't know if any other companies offer any better support. So frustrated and angry.

Layouts were not at all what i was looking for. 100% impossible to speak with a human, only shitty AI chatbots. "free trial" ends before i was even able to find a template that was even CLOSE to my needs.

UI:
Many good features. For most cases Squarespace works well. Great to have the ability to easily select and move / copy / duplicate multiple items, having cmd + z, cmd c+v between sections, easy to get instant preview on design in real life, easy linking on page with smooth scrolling (anchors), can easily insert custom code, etc.

Can unfortunately become a bit over crowded sometimes in terms of alternatives for simple things like system template colors, and info pages can seem a bit too much in terms of basic typography / structure / clarity. Batch options (efficiently editing multiple products at once) are not so well optimized for managing same command on multiple store products at once in terms of pricing, categorizations etc. But if you have a few products this is not a noticeable issue.

The checkout process for customers is decent, but has some room for improvement. Not in terms of how it looks, but more the set up. Like "add to cart" remains as "add to cart" after "added to cart". And checkout button is a temporarily popup button disappearing after few seconds. For most this works well, and you always have the small "cart icon" in the top corner for those who can see this. The website header design unfortunately disappears in final checkout. Not such a big deal, but worth mentioning.

They have done a good job in general with responsive design solution making it easy to switch and get preview between devices. Products / pictures get an unfortunate restructured order going from desktop to mobile, but can easily manually be adjusted. On the other hand you can also use "galleries" and "summaries" which are more consistent between devices. In general a pretty decent solution for the responsive design, with ability to separately design the ui for mobile / desktop.
The automated menus for store pages have room for improvements. But you can easily set up a normal page and insert products manually instead, just requires a bit more work.

Portfolio block works ok and multiple images can fill the entire screen without gaps. Unfortunately bit tricky when managing hundres of images as the window you sort in, only shows 3 in a row. So if your portfolio show 2, 4 or 5 in a row, you'd need to sharpen those senses a bit extra.

Nice to have the option to manage multiple separate sites under one dashboard and one login.
And great to be able to store sections (including multiple images / products, to "favorites" so you can easily paste same section (page) onto other pages.

Customer service:
They are ahead of most companies and normally reply fast, and also try to solve issues from the best of their ability with a consistent approach. So it feels like you always talk to "the same person" which is good. Whereas other companies often differ service experience based on the person. You can notice that they are well trained in coherent email responses, issue clarification and noticeable politeness.

General:
Haven't tried too many alternatives to web publishing and editing, but assume Squarespace is amongst the top 3 when it comes to the overall experience, service, pricing and options. They could win a lot by leaning more towards using more designers and not having developers make all the design decisions. Things like overall structure around options and info pages, headers vs paragraphs, switching to icons instead of pictures some areas etc. All small things add up.

You can set up payment with Paypal, Stripe, Square. They apparently currently are rolling out their own payment connection and guess this will make it easier so you don't need 3rd party payment processor like Stripe (which is holding back payouts for days). Other options available depending on currency / location.

Like any other service there are pros and cons. For now, will stick with Squarespace. The cons are mostly overcoming and service are among the better in general. Building an "everything web / shop / portfolio platform has its challenges, and seems like they are actively improving and listening to users.

Squarespace is a good fit for those who have basic knowledge of online tools and look for the balance between good pricing, subscription options and good customer service. Would say they are between Shopify and Weebly, probably similar to Wix. Though Squarespace may seem a bit more stable and structured compared to Wix. Be nice to also have an integrated auto generated currency solution for customers locations. In general, you can just show your portfolio, or set up a full online store with decent shipping integrations, tax systems etc.

After hours of weighing up pros and cons, getting completely ground down and feeling hopeless, seeing how far these mighty hosts and domain registrars have fallen (how untrustworthy they each have become), I signed up for a free trial with Squarespace fifteen minutes ago and I'm instantly deflated by the user experience; met with AI website builder (or 'blueprint') and rigid, clinical, uninspiring templates. I hate where society is going, it's just bland and insipid and, too often, makes life overly complicated and devoid of soul. I have big ideas, visions, ambitions for dot com, including commerce (merch) and various businesses on the same domain (or with multiple domains linking to the primary), but I typed my website name into the box to see it appear on the template and I just can't bring myself to go through with it. It feels like I'm cheapening my vision by doing this; it feels wrong to see it presented in such a homogenised fashion on the screen. I deleted the text and then deleted my Squarespace account. There has to be a better way. I miss the old times, the times when companies still had a modicum of respect and integrity, and individuality and creativity reigned supreme.

The system is very stable and easy to use - gentle learning curve. The only complaint I have is the fact that my now old template is difficult to make bi-lingual.

As a user since 2005 or 7 I gave it an average score which is generous and historically low for the brand. New ownership? Dumbed down, terrible template suggestions is what I remember besides being annoyed by the Experience. Good luck with that model!

I don't remember the exact date so I put todays date, what could it matter?

Templates are so user-friendly. I am not very technical, so I love being able to use a template. I know I could do better, but my audience is not huge.

I love having my own website on Squarespace for over 11 years for my creative consulting business working with professional photographers. I advise on their websites overall functionality design and template choices. However, my main work is putting the images together and editing them into the right sequencing for galleries and landing pages, etc.. I find Squarespace to be very flexible and when needed I have a wonderful person who helps bring all of my ideas together for copy blocks and background colors and also for where I want the
Images to go, full bleed, vertical and horizontal. Also, many of my Photographer clients are on Squarespace and are really happy with their final presentations-the commerce aspects to sell prints and all services -and aside from me putting their best work forward in the best ways possible on their Squarespace website, the final websites are marketable, cutting edge and beautiful. Squarespace navigation and functionality is excellent, and it offers a lot of beautiful features and flexibility with things like fonts and using color and making the copy blocks gorgeous. They also have a bunch of new features for search engine optimization and features to utilize in one place for your marketing and outreach. I highly recommend Squarespace.

I recently had the chance to explore Squarespace and build a demo website using the 14-day free trial. My first impression was that the platform looks very professional and offers helpful tools like marketing features, payments, and analytics. It provides many solutions in one place, which is great for small businesses.

One of the best features I found is the modern and visually appealing templates. They make it easy to create professional websites for different industries. Squarespace also integrates tools like email marketing, credit card payments, payment links, and even in-person payments, which makes it very convenient since businesses don’t need multiple platforms.

However, there are some downsides. Customization can be limited depending on the template, which makes it harder to fully match a brand’s vision. I also felt that Squarespace is not very beginner-friendly, especially for users who are not tech-savvy.

Overall, Squarespace is a strong option for users who want a professional website with built-in tools, but it is better suited for those with some prior experience using website-building platforms.

I need to first acknowledge I am not a website designer. I did find the template structure for initial development of my website useful and helped me get off to a good start.
I also find the templates to be very restrictive when I want to make a change to things.
I have found the support team to be friendly and helpful when I can get in contact with them. However, the automated system is very difficult to use to get to a useful answer.

We put up our first Squarespace website back in 2010 I think. In fact 3 websites. It was fairly easy and straightforward to choose a template and populate the sections. We put up another one in 2025 and it was considerably more difficult. Couldn’t find a template we liked so made our own design. Easy to edit and navigate. We are pleased.

Sending an email via their support service is pain in the ass. I had to answer some questions and they reply you with an email you can't use next time. So every time you have a question, go on their website.

They say they reply in less than 12 hours, it was more than that in my experience. And I sent an email twice to get the answer.

Also, every template is attached to a subscription. So I realized I did not choose the best template. Now I need to delete the subscription. Also, it means that there is no possibility to see how a content can look like in different templates. It's like to me having an iPhone 8, and if I choose to buy an iPhone 12, now I need start everything from scratch.

The tool for sure is great for a simple website, but I will not recommend it for something complex.

I really love the range of design and template options!

I think what made my experience great is that the website is so customizable, so even though you can choose a template you can still customize it to your liking and really make it feel like a reflection of your creativity.

It is easy to use. I would like to see better integrations specifically for other booking softwares and ai/two way texting, more mobile first template options, separate editing for mobile and desktop.

One of the biggest advantages of Squarespace is how easy it is to use.
From the moment you sign up, the platform walks you through the setup process. You choose a template, answer a few questions about your business, and your site structure is created automatically.
The drag-and-drop editor is intuitive and clean. You can:
Add text, images, videos, and forms with a click
Rearrange sections easily
Edit fonts, colors, and layouts without coding
Preview changes in real time
I have a bit of technical experience but it is still very beginner friendly. I was able to create a couple professional-looking websites in just a few hours.

Recently, I experienced a serious issue locating and managing a Google Workspace (Gmail) account that was originally purchased through Squarespace. After migrating from Squarespace 7.0 to 7.1 and changing templates over the years, the email account no longer appeared under my current subscription. This led to weeks of being passed back and forth between Google and Squarespace, with each side claiming the account was managed by the other.

Despite providing Squarespace with transcripts from Google support and screenshots clearly indicating that the account was managed through Squarespace, I was repeatedly asked to supply bank transaction records to “prove” ownership. Given that we operate multiple business accounts across different currencies, hold several Squarespace subscriptions, and manage numerous email addresses, this request was entirely disproportionate and impractical. It would have required manually reviewing monthly PDF bank statements going back at least a year, extracting every Squarespace-related payment, and then attempting to identify which specific transaction might relate to this particular Google Workspace subscription. In some cases, these subscriptions are billed annually, meaning this process could have involved reviewing hundreds of pages of statements, with no guarantee that it would have led to a resolution.

Eventually, after I personally suggested that the email might still be attached to an older template or legacy subscription, the Squarespace technical team confirmed that this was indeed the problem. In other words, the root cause was identified through my own reasoning rather than through Squarespace’s internal platform knowledge, customer support investigation, or reference to prior similar cases.

Even after the technical team confirmed the root cause of the issue and where the account was actually located, frontline support continued to follow an outdated process and request documentation that was no longer relevant to resolving the problem. This highlighted a breakdown in internal communication and handover between teams, where previously established findings were not taken into account, resulting in unnecessary additional friction and further delays in bringing the matter to a close.

For a company that positions itself as a professional website and business platform, the inability to trace where Google Workspace accounts created via its own integration are held is concerning. The time, stress, and friction required to resolve a problem that stemmed from Squarespace’s own platform architecture is simply not acceptable.

What is equally disappointing is the lack of consideration for the customer’s time, alongside the absence of even minimal internal checks, processes, and due diligence when handling what appears to be a known and recurring type of issue. The overall approach to resolution felt unnecessarily burdensome and did not reflect the level of professionalism one would expect from a platform operating at this scale.

The given templates are not flexible enough for those of us have a specialty business, that needs different set-ups from what the template offers. Many other websites I've switched to building on over Squarespace because they allow more manipulation of the pages, giving multiple page options for set up and templates. For instance, on a contact page, I've been given the option of having a map or no map at all; putting the map in the top, or bottom, or even on the side of the info. These other sites seem to be ahead of you 'all for right now, sadly--cuz i WUV Square!

Squarespace has always been clunky, unintuitive, and restrictive. It simplifies the process of certain aspects of web design while overcomplicating others; it makes the wrong things too simple (making it restrictive) and makes the wrong things complicated (making it unintuitive). It took me weeks one time to figure out how to adjust the FONT on my site, which I apparently can't change because it's fixed to my Template. I don't know who thought designing it that way was a good idea, but being able to change the font on a web page is a pretty fundamental thing you should be able to do. I was told to "just migrate to the new version of Squarespace!" like doing so is a matter of flipping a switch - which is technically true, there is a toggle you can flip to switch between versions, but when I did eventually try to do this it led to so many formatting issues I had to switch it back.

Customer service varies from good to terrible. I've had to give up on fixing issues with my site because customer service bounced me back and forth between several new associates for weeks, none of whom read my previous emails and told me to "just check out our FAQ articles" (which are always out of date and are never relevant to the issue I'm having). Whenever I told them that didn't help, they ghosted me. Thankfully, my more recent customer service experiences were a bit better, but the whole process still feels cold and impersonal, and how much help you get depends on the agent you get.