Squarespace Reviews 

6,172
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,378 reviews, most reviewers were somewhat happy with their experience overall. Customers genuinely appreciate the extremely helpful staff and quick responses received when managing to successfully reach human support. Many people find the platform intuitive and remarkably easy to navigate for designing websites and building professional pages. Some reviewers were not happy with unexpected difficulties accessing their accounts and managing their domains. Consumers also mentioned that getting assistance through automated tools and reaching human agents could sometimes be frustratingly slow. A few individuals noted that formatting layout elements and adjusting mobile views can feel rather cumbersome during editing.

What people talk about most

Website

Reviewers express mixed feelings regarding the website builder, with some consumers praising the easy-to-use... See more

Customer service

People report ambiguous experiences with customer service, noting that while some reviewers received prompt... See more

User experience

Users describe ambiguous interactions with user experience, as some reviewers find the platform easy to... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers noting that their questions were... See more

Staff

Customers consistently note positive experiences with staff, highlighting that human representatives are very... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I enjoy some of the features, however the fee increases have been very significant in the past 2 years compared to other website platforms that have been an inconvenience. The current plan and the fea... See more

Company replied

Rated 3 out of 5 stars

I like the web building and invoicing. The payment side of things is a HUGE downside. The processing time and payout time makes operating our business difficult. It's for this reason we will most like... See more

Company replied

Rated 3 out of 5 stars

It is extremely frustrating to know that our members-only pages on our website were infiltrated by 2 unknown entities and they were NOT given the login information to have that access. One was a domai... See more

Company replied

Rated 3 out of 5 stars

Found template choices somewhat limited and restricting. But I admittedly was a bit of a novice with websites. As a reference point for my work in marketing and advertising it did what ur was supposed... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. DNS Provider
  4. e-Commerce Solution Provider
  5. Payment Service
  6. Web Hosting Company
  7. Website Designer

About Squarespace

Written by the company

Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.

From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.

Why Choose Squarespace?


Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

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3.5

All reviews

(6,172)

4,635 reviews in the last 12 months

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template

Rated 5 out of 5 stars

Brilliant, and it makes you look brilliant too.

It's not quite as simple & intuitive as people make out, there'a a lot in Squarespace, and it's crucial to read the individual PDF that comes with each template. Then you'll sail through. Also it doesn't hurt to put your images through 'save for web' in photoshop. Big difference. If you get stuck the service here is unbelievable, I feels like they actually want to get back to you and help, the templates are great and using the site is a pleasure once you get the hang of it. All in all I love it.

August 31, 2012
Unprompted review
Show reviews in all languages. (6,172 reviews)

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