It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Square trade was really helpful once I…
Square trade was really helpful once I was finally directed to the right person answering all my question and going through all my options
April 27, 2026
Unprompted review
Reply from SquareTrade
Hi Wendy
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers.
We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Brother Daniel was great to respond b
April 27, 2026
Unprompted review
Reply from SquareTrade
Hi Khurram
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Amazing customer service agent
I sent a device for repair several weeks ago, then after a while, I had an email to say it had been fixed and was on its way back. That was a month ago, I got in touch through the chat message service and the agent I chatted with was very helpful. It turned out that the email was auto generated and my device was beyond repair and they were waiting for me to send my original invoice and they would source a replacement, but I wasn't made aware of this. The agent sorted it all out for me, and hopefully I should receive the replacement device within 6 working days
April 27, 2026
Unprompted review
Reply from SquareTrade
Hi Chris
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Best insurance Company ever!
Best insurance Company ever!! So easy to. Good help.. all super easy!!
Greastest support ever
Mvh Tony
April 24, 2026
Unprompted review
Reply from SquareTrade
Hi Tony,
Wow, thank you so much for your kind words!
It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers.
We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
I am very happy to have dealt with you
I am very happy to have dealt with you. You are a highly reputable company with an active, respectful, and sophisticated team. The employee who spoke with me was also extremely polite.
April 23, 2026
Unprompted review
Reply from SquareTrade
Hi Muaadh
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
I don't know how this company has a…
I don't know how this company has a rating of 4.1 Stars at the time of writing this review. It's incredible to me giving the nightmare I have experienced today.
I know I am not going to get help from this company because it is in the fine print that they can use used parts, or lesser parts to repair your equipment with,
I sent an ASUS Gaming Laptop for repair to their equally unscrupulous repair shop, Tech Force, and after more than a month of waiting, I get the laptop back without the charger!
Then as I continued to investigate I find that the motherboard has been downgraded! How the hell does an insurance company think it is okay to send a Porsche for repairs and hand the customer back a Volkswagen!
My laptop just shut down and wouldn't turn on, a walk in the park for a real repair specialist, the laptop was only 14-months old, brand new!
I am more than incensed at this entire fiasco, my blood pressure is up! I am here because I know not to hope for a reasonable outcome here. A lesson learned, and boy am I going to make sure people know how this industry operates. I am going to make it my crusade. I know people, like me, will not read the fine print, but they sure will understand my experience and what they can expect.
For what I paid for the insurance I could have included another $50 to $100 and sent the laptop to a real repair specialist. Not a parts replacement shop!
Lesson learned, and I should have stuck to my guns, insurance companies are nothing but frauds.
April 22, 2026
Unprompted review
Reply from SquareTrade
Hi Nelson
we're sorry to hear that you've had a recent issue with our service. We want to do everything we can to help, but we're having difficulty locating your account in our system.
In order to help make things right please get in touch with us via email at service@squaretrade.co.uk, or by calling us on 020 3514 2354. We’re available from 8am to 9pm on weekdays, and 9am to 6pm on weekends.
We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service, and we look forward to working with you to resolve your concerns.
Thank you for choosing our service, and we hope to hear from you soon.
Best regards,
The SquareTrade team
Professionals excelents
April 22, 2026
Unprompted review
Reply from SquareTrade
Hi Lluis,
We're delighted to hear you're happy with our service. We work hard to ensure all our customers have a positive experience, and it's great to know we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Sincerely,
The SquareTrade Team
It was super helpful and Greg the…
It was super helpful and Greg the gentleman who assisted made the conversation easy and understandable in regards to the claim
April 21, 2026
Unprompted review
Reply from SquareTrade
Hi Tendai
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Inmediate solution online
Everything went very very smooth online. The incidence was solved inmediatly
April 21, 2026
Unprompted review
Reply from SquareTrade
Hello Hifernando,
We’re thrilled to hear that you’re satisfied with our service. We’re constantly working to ensure that all our customers have a positive experience, and it’s great to know that we’ve met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Sincerely,
The SquareTrade Team
Avoid
Have previously left a review when this issue started.
Was messed about for a week waiting to find out if I could be paid out for my claim as they said they didn't have my phone in stock, plus I had asked multiple times if I could have anything other than my current make and model. Eventually they come back to me saying that they had to attempt to buy the phone in before they could offer an alternative resolution. Just don't understand why that money couldn't have been paid out to me instead of buying in a phone I don't want has gone faulty 3 times now. The agents will lie and gas light you into agreeing to something and just won't give you a straight answer. Less than 5 mins after getting off the phone to I received a email saying that they had sourced one and it would be sent out to me. Only for it to turn up today in an Amazon box, knowing that they deal with both Amazon and Three this tells me that they had the device all along and were just lying to me to get me to agree to accepting the same device. Avoid this company
April 21, 2026
Unprompted review
Reply from SquareTrade
Hi Sam
there, we're sorry to hear that you've had a recent issue with our service. We want to do everything we can to help, but we're having difficulty locating your account in our system.
In order to help make things right please get in touch with us via email at service@squaretrade.co.uk, or by calling us on 020 3514 2354. We’re available from 8am to 9pm on weekdays, and 9am to 6pm on weekends.
We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service, and we look forward to working with you to resolve your concerns.
Thank you for choosing our service, and we hope to hear from you soon.
Best regards,
The SquareTrade team
Very good help!
April 21, 2026
Unprompted review
Reply from SquareTrade
Hello Madeleine,
We’re thrilled to hear that you’re satisfied with our service. We’re constantly working to ensure that all our customers have a positive experience, and it’s great to know that we’ve met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Sincerely,
The SquareTrade Team
Reply from SquareTrade
Hi Túlio
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
The response was quick and…
The response was quick and satisfactory. Great service
April 20, 2026
Unprompted review
Reply from SquareTrade
Hi Teodora
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
The response was immediate
The response was immediate, the customer service was helpful. Even though my case was not yet fully resolved, it will be soon.
April 20, 2026
Unprompted review
Reply from SquareTrade
Dear Janna,
Thank you for reaching out to SquareTrade and sharing your experience.
We are really happy to hear that your expectations have been met by our service! We're always striving to give you the best insurance resolution as possible, so you can live a live uninterrupted.
Best regards
Your SquareTrade-team
10/10 fast and quick service to resolve…
10/10 fast and quick service to resolve matter at hand
April 17, 2026
Unprompted review
Reply from SquareTrade
Hi Michael
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Been having trouble with my phone but…
Been having trouble with my phone but the service l received was excellent and they were very understanding to my complaint. If you want good service you need this insurance company.
April 15, 2026
Unprompted review
Reply from SquareTrade
Hi Jill
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future
Best regards,
The SquareTrade Team
Thank you for the quick help and the…
Thank you for the quick help and the friendly conversation!
April 15, 2026
Unprompted review
Reply from SquareTrade
Hi Lisa
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Maya
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Excellent service
Excellent service, friendliness, and efficiency, along with clear and varied processing options. That speaks wery well about the professionalism of the assigned staff. These days, it's hard to find such specific and effective service.
April 14, 2026
Unprompted review
Reply from SquareTrade
Hi Torres
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future
Best regards,
The SquareTrade Team
Havent reallt had a use for it but…
Havent reallt had a use for it but great homepage great service from them
April 13, 2026
Unprompted review
Reply from SquareTrade
Hi Allan
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
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