SSE plc Reviews 

Shockingly bad, avoid at all costs. In danger of closing down a small homeless charity because of their incompetence and refusal to fix their errors. Bill for £82,000 received after moving from a different supplier...bills usually in region of £1,000. Their 'smart' meter is obviously faulty but 4 months in and still no sign of an engineer. Shame no stars is not an option!

They demanded we had a smart meter installed, so removed the old meter then continued to charge us for the old meter and a new one. Got a credit on that after a year of calling, now looking at bills they are charging us double the amount of electric that we are actually using on each bill, i.e our units are 2000 and they are charging us for 4000, absolute fraudsters, you hold for ages on the phone, then they say they pass you to another department who say they will deal with your enquiry and we have to be patient, a year later i have lots my patience and do not want anyone else to be conned by them

Oh dear, what a shambles they are. I managed to move away from them in January 2024, should have been at the end of November 2023 but they messed up. I had a credit which I requested in April, shock, horror I wanted my overpaid money back! It will take 6 weeks, actually took 3 weeks and I got a final bill. Balance zero. End of sse wasting my time. Not quite, just received another final bill. They conjured up that I had used 450kw by estimating. They had my final meter reading. My new (brilliant) supplier had started with the correct reading so how had sse added 450 kws? So more phone calls, one cut off halfway through and then they send an automated phone call so you can say how they have done. Sse are just worse than useless.

SSE supply electricity to an empty building that I own. Despite sending meter readings showing low electricity use, with their staff even carrying out meter readings on site, they continue to send exorbitant "estimate" readings and seek to charge me for electricity wildly in excess of actual use. I have sent dozens of emails and spent countless hours on the phone to them seeking to rectify these bill mistakes over the past three years. However, to my complete dismay they never actually rectify these mistakes and just continue to send out exorbitant bills based upon false "estimates".

If you are seeking a company to supply electricity to your premises avoid SSE at all costs. They should be shut down.

Ann Lopez was very helpful in resolving my queries on the multiple business accounts we have with SSE.
Couldn't have expected my call to be done with in 15mins with any other Energy co. these days. Thanks to Ann, very efficient!

ABSOLUTELY TERRIBLE!!!! WARNING DO NOT USE THIS COMPANY!!! you can never talk to a human and when you eventually do (after over an hour of waiting) end up speaking to someone who cant speak English. Waited 6 months for my bill to arrive after many times of contacting them via email, telephone etc. I've moved to a different electric company who have been absolutely fantastic, gave me answers and were so professional in less than 25 minutes. Octopus is the company I went through, could nit have helped me more. Please be aware of SSE!

Moninola is an outstanding customer service representative. She took time to solve my billing issue that has persisted for about five months. Prior to her stepping in I had spoken with 4 different sse customer service representatives and they could not sort out the issue.
EXCELLENT CUSTOMER SERVICE. SO HAPPY TO FINALLY MEET HER AND SORT OUT THE ISSUE.

AVOID. AVOID. AVOID. Or... you WILL regret it.
Moved into a renovated property. Company renovating had the metres on business tariff with SSE. Business, if you didn't know, is a MUCH higher tariff than domestic (about 40% higher). SSE are trying to bill me on a variable business tariff (the highest) three months AFTER I moved in. I called and emailed them proof I was a domestic tenant using my council tax bill as proof and move-in date, and sent them proof of my new domestic tariff with Octopus. They said they would retroactively bill me those three months using the domestic tariff I'm on now (to get to this point took hours of calls and two months or trying). Haven't heard back from them for a few months, and now getting calls from collection agencies. I WANT TO PAY my bill, but at the CORRECT rate. Horrible, horrible company.

O other way to describe from a business point of view, Business been closed over 16 months. They still keep billing, Outwith Uk centres. Dont have a clue, Utter disgrace, rude and disgusting

I used the moving out online process when we left the commercial building a month ago. The only bills I have received are the regular gas and electricity bills that are inaccurate as they do not show the actual energy used or the correct number of days of standing charge.
I am not surprised that this is the case as I am still trying to get an invoice from last November when they took a Direct Debit payment (for what I calculated was the correct amount) but did not send me the bill. Their system deleted the bill in their migration operation so they have no record. Instead of generating an invoice based on the information they had and matching it with my payment they put together a new inflated bill taking no account of the money they had been paid. They took the payment for this fictitious bill by Direct Debit before I could stop it going out. I asked my bank to return the money to my account and it was done instantly. SSE then instructed a debt collection agent to chase me.
I have spent days on emails and calls over the last 9 months trying to resolve the original problem and now that I have left the property it looks like the nightmare continues.
The many staff I have spoken to at SSE have tried their best to help but their system is broken and the management need to fix it. It is shameful that SSE operate in such a manner.

One star does not even do this justice. We were sent an incorrect bill. We sent dozens of emails, we send 5 letters, we called the helpline over 10 times, we actively tried to get correct bill in which to pay. We were told we had to login to a portal, we couldnt login to a portal, we asked for a bill to be emailed, it could not be emailed, we asked for it to be posted, it could not be posted.
We have been bombarded by threatening letteres, debt collectors for their complete incompetence.
We as a business have spent hundreds (if not thousands) of pounds in time and energy and in 18 months we have had one email to apologise and we still cannot solve the issue.
The directors of this company should be ashamed of themselves.

Scamming uni students out of hundreds of pounds. When the bill had nothing to do with us and got debt collection company to deal with us. Rude customer service who only cared about money. Avoid at all costs. Nasty company.

Why we aren’t allowed Zero stars I will never understand? The phrase ‘left hand doesn’t know what the right hand is doing ‘ has never been defined more appropriately. An absolute joke of an organisation. Rarely answer your call. When they do - it is a South African call centre who don’t have a clue as to the UK energy marketplace/ machinations of how things work here. I was threatened with court action/ bailiffs for monies not paid by the previous tenant. To avoid having the doors ‘kicked in’ I paid the bill hoping a call/ refund would follow. Forgive my naivety, They don’t have a clue what I’m talking about. PLEASE!!!! Avoid SSE where possible - they qualify as the worst utilities provider I have ever come across. Their customer service is abysmal at best. They are a disgraceful organisation. Heed advice from one of their ‘customers’ - DO NOT APPLY TO / USE SSE / SIGN UP TO THEM! They should be black listed from the UK government as being an energy provider. For your own sanity / wallet - avoid SSE where possible. They are the ‘Black Death’ of providers. At least the Black Death only lasted 7 years (killing 50 million people) SSE are without question, the worst organisation/ energy provider I have ever come across. I plead to your conscience- AVOID SSE AT ALL COSTS.

One of the worst companies in the energy sector I've ever been a customer with. When I first moved into the property it was the first time I ever dealt with an energy company so had no expectations. Things were fine, although expensive, until I lost my job and it got to the point where they were demanding me to pay more and more even though my usage was less and less, which was long before the price hike I ever came in. They refused to let me pay a payment plan when I lost my job to clear some of the outstanding balance, and it took years to resolve. During covid they finally let me pay my bill via a payment plan after a bailiff came to my door threatening legal action I quoted they have refused to let me pay a payment plan. So I call them and they confirmed it with me that I was entitled to one. They then left and allowed me to start making payments. When I finally cleared the debt they tried to increase the amount of money I owed by adding on two extra months which the next company actually fought for me to leave when they'd seen everything that had been through. When they finally showed me an Excel spreadsheet of my usage, it turned out I was paying the 6 months before I moved into the properties usage. No one could understand why I was paying so much for energy. So when I got a quote for £50 a month with another company. It was a no-brainer. At one point I was paying £200 a month for a one-bedroom flat. Would never trust them ever again.

Update.

I still have not been repaid the £3192 they took, when £140 would have been more realistic. The guy I spoke to said he can't do anything. Well I knew that. No one has done anything. I've got a complaint case number but they haven't done anything to sort that either.
I do think I'm lucky having read what they are capable of. So far they have only emptied my bank account. I've not had a court order or debt collectors.

Alex and Harry did the cavity walls on my house today, they were polite professional and very respectful of my property.

Appalling company, estimated bill s that are completely wrong, inflated usage rate for the last 9 months, arguing constantly, providing evidential meter readings and all being ignored. We should have finished with them 2 days ago but they keep blocking our move. Won't respond to complaints, daily telephone calls are being responded to with "Call back in 2 weeks", cant get through to accounts, cant speak to anyone in authority, now the phones are down and arent taking calls at all! After all this they have now stuck us with a further 12 month contract!! This has now been reported to OFGEM. How can any company be allowed to run like this?
Anyone considering using these cowboys should think again, nothing but problem after problem that they won't sort out.

Bill paid on time however still received court action threat letter and late payment charge threatened for my business energy. Cant contact them by phone either to discuss. This company is a scam company

Spoke to Peninah 28th June, offered first class service which doesn't happen very often. Really thankful for her assistance.

I am speechless, spent 2 years fighting these crooks for overcharging, went to the Energy Ombudsman and they upheld my claim. Resolution was SSE was to correct my bills, refund me and pay a fine within 28 days.
Guess what 3 months later received nothing from SSE, still getting incorrect bills. Energy Ombudsman reply:
Unfortunately I am not able to give a timescale for these to be completed. I can assure you that the case will remain open with us and we are continuing to contact SSE to chase the resolution.....so Energy Ombudsman a waste of time as well if they cant hold these crooks accountable.