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STACEES Reviews 

8,348
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,755 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning designs, excellent fabric quality, and comfortable fit of the dresses, making many special occasions memorable. People also appreciate the exceptionally speedy delivery service, professional communication, and helpful staff assistance regarding custom measurements before production begins. However, some customers also noted significant issues with the complicated return process and unexpected extra fees. A few individuals experienced poor quality items, sizing mistakes, and frustrating delays when trying to secure a proper refund. Reviewers mentioned that sending items back to overseas addresses creates additional hurdles during resolution.

What people talk about most

Product

Users describe positive interactions with product, highlighting stunning designs and wonderful craftsmanship.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Order

Customers had ambiguous experiences with order, reflecting a distinct split in satisfaction. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting that orders... See more

Return policy

People report negative experiences with return_policy, describing frustrating and lengthy negotiations when... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two of my bridesmaids dresses from Stacees and one of them got really well and we were really happy with it. However, the other dress broke under the bust as soon as my bridesmaid tried it o... See more

Company replied

Rated 5 out of 5 stars

My order Number SS0603455644 I’m really happy with this dress! The fit is lovely and the sizing was just right. The material feels good quality, and the dress is comfortable to wear. I really like t... See more

Company replied

Rated 5 out of 5 stars

my daughter changed her mind last minute about prom but this website sent the dress super speedy it was also so easy to measure with there guide on website and the dress itself well it was stunning a... See more

Company replied

Rated 5 out of 5 stars

Firstly the dress was absolutely stunning 😍 my daughter looked beautiful and loved her dress. Communication was great from start to finish and even after delivery stacees emailed to check everything... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,348)

1,716 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitted like a glove

I paid extra for fast track delivery and i was surprised how quick we had our custom made dress. It fitted beautifully.

July 21, 2026
STACEES logo

Reply from STACEES

Dear MRSKATIEILLING,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful dresses at competitive priced

Beautiful dresses at competitive prices. Tailored to fit and quickly posted. Great customer service

July 21, 2026
STACEES logo

Reply from STACEES

Dear Cristina,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Lovely dress!

The dress is great quality and very well made. True to size and fits so nice very happy with my purchase. Delivery was super quick too!

July 16, 2026
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Reply from STACEES

Dear Olivia B,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Absolutely stunning dress

Absolutely stunning dress, gorgeous fabric and beautifully made, fits like a glove!
I ordered a size 14 after checking my measurements against the chart, I’m usual a size 12. However the company also sent for my measurements to ensure the size I ordered would be right for me. Arrived within a couple of weeks. Fabulous customer care, responded to my questions within 24 hours. I’m so excited to wow my husband to be in my dress! Very happy customer, will absolutely buy from Stacey’s again x

July 21, 2026
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Reply from STACEES

Dear Angela,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

I was very nervous ordering a wedding…

I was very nervous ordering a wedding dress online. I did my measurements and ordered the size I thought would fit best. Customer services still got in touch (promptly may I add) and asked for all my measurements, they then explained they would get the tailor to alter it for me.
The dress arrived, it's beautiful, it fits and I only need a couple of miner alterations. Fantastic for the price.

July 18, 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam. Poor quality, and they say they offer returns but this is a lie. Worst online purchase experience ever. Avoid this site.

May 10, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Clair,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Thank you for the service.

Thank you for the service.
My daughter loved the dress.
We will order from you again for the next prom :)

July 20, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Yo ,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Very easy to order,and fantastic that…

Very easy to order,and fantastic that you customise the dresses. Kept me updated with every stage of the orders progress,and expected delivery. Delivery was on time . Would definitely order again. Fantastic service.
The dress was perfect and the quality of the dress was wonderful and my daughter looked beautiful.
The

July 20, 2026
STACEES logo

Reply from STACEES

Dear Gemma,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Amazing customer service and dress!

I ordered a prom dress for my daughter's Year 13 prom from Stacees and cannot rate this company high enough. Fantastic customer service from the start - checking the merasurements from the start to ensure correctness, even giving me a retrospective discount from a code had forgotten to enter when initially ordering the dress. Keeping me updated on the status of my order with regular emails. The dress arrrived well ahead of the scheduled delivery date and was absolutely stunning. My daughter was literally belle of the ball and everyone complemented the dress and asked where she had got it from. 5 stars!! Absolutely fantastic company.

June 8, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Alooseh,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Happy customer

Arrived quickly! Well made and just so pretty. I am really happy. The price was great too. I was hesitant about ordering my dress online and not going to a shop but I’m pleased I did.

July 19, 2026
STACEES logo

Reply from STACEES

Dear Lynsey,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

My daughter just wore the dress last…

My daughter just wore the dress last Sunday. I am more than satisfied with it and even arrived few days early.
Although we have to get it altered length wise but overall satisfied with the dress. I even managed to convince a friend and will be ordering a dress for her daughter from your company too. Thank you so much and will highly recommend Stacees to friends.

July 19, 2026
STACEES logo

Reply from STACEES

Dear Ms Camarillo,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Daughter's prom

My daughter really liked the dresses on the website site. When looking i was impressed by the reasonable prices and the bespoke to fit options. Even the bespoke fitting was a reasonable price. After ordering the dress arrived in good time. On arrival she tried it on, it was a good quality and well made. The fit was perfect. She wore an under skirt for extra volume during her prom but it would have been fine without it too. It was a really good experience all round and we were both very impressed.

June 30, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Sarah,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Perfect

Delivered on time, custom measurements were bang on! Quality, look, materials were all as advertised and the dress was absolutely beautiful. My girl had the perfect prom dress she always wanted

July 14, 2026
STACEES logo

Reply from STACEES

Dear Rhiannon,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful dresses at affordable…

Beautiful dresses at affordable prices..true to size..information given all the time as product on the way to be delivered..arrived in great condition inside protective bag..aftercare information given before and after delivery..definitely will use this company again 😀

July 19, 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

Pay heed to the bad reviews on this…

Pay heed to the bad reviews on this company.
They won’t allow returns or refunds.
They have offered an insulting amount to remove my truthful review otherwise they would not accept my return.
They are thieves.

April 19, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Amazing service

Amazing service, had a dress custom made for my daughter and it was more beautiful in real life that the picture, great quality. Arrived faster than expected and delivery was super. Would recommend to anyone, and the service was best I have had!

July 11, 2026
STACEES logo

Reply from STACEES

Dear Steph,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

BEWARE of this company

BEWARE of this company, we ordered a wedding dress when it arrived it was tiny I ordered a size 12 it was more like size 8, I contacted the company to return but they kept offering me Money off another dress and said I could sell the other one on. 4days and I threat to report to trading standards before I then got a returns address. They took payment for the dress on 01.05.26. We continually contacted them for a refund but the only way they’d refund us was for my negative review to be taken down. My refund went into my bank 12.07.26.

May 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Perfect

Arrived on time, is exactly what I expected!

July 16, 2026
STACEES logo

Reply from STACEES

Dear Sam,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

I absolutely loved my wedding dress

I absolutely loved my wedding dress. It fit perfectly and was incredibly flattering, highlighting my shape beautifully. The design was elegant, stylish, and made me feel confident from the moment I put it on. The quality and attention to detail were outstanding, and I received so many compliments throughout the day. It was comfortable to wear and made me feel truly special. I couldn't have asked for a more perfect dress for my wedding and would highly recommend it to any bride looking for something beautiful and flattering.

July 18, 2026
STACEES logo

Reply from STACEES

Dear Grace,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 1 out of 5 stars

My worst online shopping experience!

My worst online shopping experience!! Dress was of good quality but no good to me. The website advertised a worry-free returns process which was not followed through. Instead I was offered options for a partial refund to keep a dress which did not fit or to pay an additional amount to have another dress size sent to me. Plus the delay tactics in responding to my messages. I would give less than one star if I could.

April 17, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

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