Stanley Tools Reviews 

Stanley tools purchased socket set with lifetime warranty, they will not warranty ratchets stanley australia stating on limited lifetime warranty. When purchased clearly said lifetime warranty false advertisers!!

Bought a petrol leaf blower from Stanley.

Made in China. Pure and utter junk.

Stanley sold them through an agent. You get a two year warranty but only if you post the blower back to them.
Blower cost €130
Postage cost €80
After exactly two years, guess what!! Stanley no longer make or support the product.
Spoke to them and they didn’t even know where the blowers are made, it’s just a money racket.
Pure rubbish products and only in it for the money.
Stay well clear of their products.

Stanley saw horses are rubbish cheap plastic that break easily

10m tape measure packed up in no time, hardly used it wont bother again. cost my about £25 too. total rubbish, i got one from temu for £5 really good for money. Stanley is not Stanley anymore.

Bought a Fatmax workbench from toolstation and it clearly stated receive a FREE socket set when you spend £50 on Stanley products on the Toolstation website. Contacted Stanley to be given an email address. By the way their answer phone still talks about Covid lockdown, so that tells you a lot!! Duly emailed them with no reply. I think this company are fairly useless and hod knows what they do to avoid talking to customers. I will be very surprised if this review is even read. Shame really and the workbench was fairly crap!!

Bought a grass strimmer and got a free battery.

However, strimmer broke after 6 months and battery was a lot poorer quality than the one it came with. Been busy so didn't claim on the warranty immediately. When I did, luckily I had registered for the extended warranty but they asked for proof, as the website is nothing to do with them and they do not have access to stanley accounts. They did make the process very difficult and now awaiting them to fix the strimmer, which I doubt they will. Also, batteries are not covered under the extended so only a year.

Overall, a rubbish experience, with rubbish products from a rubbish company.

I bought many tools and extended the warranty on the website, but to extend you must to share the receipt. After few months my tools died and when I ask them
To repair they ask the warranty certificate plus receipt again. The receipt now is completely blank and some I lost, anyway they don't fixed my tools. Avoid

I bought the high pressure washer and used twice the hose burst and started leak, i contacted their repair team who asked me to contact a company in Italy who is the manufacture of the produce (It's NOT a Stanley product), the Italian company did not response, and I then contacted Stanley UK repair team who denied their poor quality by saying it's an accidental damage to the hose, which is a joke. their repair team did not get the problem resolved, and asked me to pay £80 for a hose. Very bad quality and bad experience with them!!

Stanley Lite Pro FFP3 Dust Mask Respirator.
Bought from Toolstation having read the reviews ..... b:authentic was the review body. Absolute no way i would order again, and lord knows who their reviewers were, but they never wore this mask for more than 2 days!n to start off, mask is tiny - if you've a big face, don't bother. I am a lady and this mask just about fits me. You have to fight to get it on. You have to trap your spectacles inside the top of the mask which in turn smashes your glasses into your forehead = nose ache and headache. Once you've worn the mask a few hours, the fluffy outer body starts to disintigrate inwards, so all this fluffy stuff starts tickling your face and driving you crazy! 2 days i lasted. I could breathe in the mask but all the rest of the faff ......... Noooooooooooo! Binned after 2 days. Cost me £7.00 - worst £7 i've ever spent!
I have photos - would love to put them here for you to see for yourself,

Brand new Fatmax drill bit set and very first, light use one of the bits snapped. Contacted "support" and was told there is no warranty whatsoever on accessories. Clearly they have zero faith in the quality of their products. Won't be buying anything from Stanley again and I strongly suggest you don't either.

A few years ago I bought something as simple as a lightweight hand drill of the kind my father inherited from his grandfather and worked forever. The Stanley one has never worked at all. It's pretty much stone age technology but they can't do it. It's dangerous to get angry up a ladder so this rubbish will finally be binned and I will never buy anything with this brand name again. It's cheap Chinese made garbage and it's taking us back to the stone age. I hope they go bankrupt. Anyone who buys their stuff is a mug imho. DIY shops stocking this kind of rubbish should hang their greedy heads in shame.

Their customer service is exactly the same as the quality of their No-4 Sweetheart Smoothing Plane; ABSOLUTELY RUBBISH - EXTREMELY POOR. I have recently taken delivery of a STANLEY® “No. 4” Sweetheart™ Smoothing Bench Plane and after flattening the blade I was surprised and more than a little disappointed with the cutting performance of the tool.  Upon further inspection, I noticed the “Frog” had not been machined correctly in so much as; in the corners of the mouth of the frog there are clear arc-shaped steps corresponding to the radius of the end-mill used to machine the surface.  These steps prevent the blade seating flat across the frog and in turn, affect the cutting performance and induce blade chatter. Further, the sole is scratched and the chip-breaker edge is like a brick wall. Having informed Stanley customer service two weeks ago via their website, I am similarly disappointed with the lack of response. Certainly not in line with the grand statement on the website; "OWN A LITTLE PIECE OF HISTORY: Making great quality hand tools has been a STANLEY® tradition since 1843, but in the 1920s STANLEY’s Sweetheart™ range, named to honour long-time company president, William Hart (1884-1915), quickly became synonymous with some of the most sought after and cherished woodworking tools on the market." Unfortunately, these are just words and quite meaningless without the actions to back them up!

⚠️ THE "TOOL-FREE" TOOL THAT REQUIRES A WORKSHOP TO REMOVE THE PACKAGING BEFORE USE ⚠️

I've just found a need to use my brand new "INSTANTCHANGE" [sic] STANLEY Knife 10-788. Easy enough, or so you'd think. Well, think again...

As a very experienced engineer and DIYer, the first problem was "how do I get it out of its display packaging?"

STANLEY sells this knife as having the advantage that you won't need any tools. Ho hum...

It comes with two kinds of Anti-Use packaging. 1) tight fitting cellophane that requires you to own a second STANLEY Knife to remove it. Then, 2) the real treat is the totally non-removable display packaging. It's a piece of super-strong cardboard that slots in where the blade is later inserted. So, you press the yellow release button and attempt to push the slider forwards to release the card/blade on your "tool-less" new STANLEY knife. NO CHANCE!

The display card is held captive inside the mechanism. If it's like their other display cards, you'll need some workshop tools to remove the Philips + head screw, to completely dismantle this "tool-less" tool, before you can remove the display card, which is permanently secured inside the mechanism.

I tried telephoning STANLEY customer support to ask how customers are supposed to remove the display card if the customer isn't an engineer with workshop tools. Their answer is that they don't know how to remove the display card as they don't have examples of their tools at the support centre. They only confirmed that they guess you need to own tools to use this knife.

My guess is they bought it from China and no-one had the sense to actually try to use it. Indeed, even before you attempt to remove the display card, they've tightly wrapped it in plastic, for which you need a second STANLEY knife to remove.

Another great company run by a clueless management team who have no experience of using tools!

I asked to send it to the address on their packaging. (After all, their customer support department is clearly needing an example.) But, rather than offering to support their loyal customer, they hid behind a legal get-out clause. That's the last Utility Knife I'll be buying from Stanley!

Tried to claim on warranty for a very simple repair (lawn Mower) for a part that costs a few pence, even though I had logged on there web site all the equipment when I had purchased them, with all the serial numbers etc, but no they wanted receipts/proofs of purchase I will never buy or recommend. Stanley were a good name when I was younger and things lasted, not now

Bought a brenton bolt from B&M bargains, the quailty was totally shocking, bolts shredding screw heads rounding, backplate bending etc... contacted customer services a Jerick Tanjusay, who told me to take it back to the store and that was it, when i complained further and mentioned trustpiolt reviews he ended the chat on me!!!! What sort of customer service is that last time i buy a stanley product, shocking......

Awful company, do not buy anything with this brand name. Dont even know how they are still trading. Bought a Fatmax work bench that bowed under 10kg weight, advertised as capable of holding 400kg. Tried to claim warranty and was told bench was not able to hold constant weight so therefore warranty claim refused. Where on earth was this stated that the item can only hold 400kg some of the time?! Luckily I managed to get a refund from PayPal and will never deal with this company or buy their products again. Absolute joke of a company and they should be ashamed. Crooks!

Reference the Stanley Stapler, model TR250.
The product includes a 'cable guide' to provide the user with confidence to staple a cable without danger of penetrating a cable. However, we learned from the manufacturer that this stapler is not suitable for stapling wire cable and 'U' type staples are not available. Bit like a pair of Wellington boots that are unsuitable for use in water we suggest.

The Fatmax cordless saw top marks 10/10.
So tell me where in the UK or on line can I buy the Fatmax cordless ROUTER and the Fatmax cordless PLANER.
Replies from STANLEY after contacting them don’t have a glue who’s selling them in the UK.
Sorry but how do you not know what retailers are selling your product for you ?
Thanks for information on what I was hoping to buy .
But as you have told me not going to be selling the items in the UK.
Sadly you didn’t say WHY.
Just had email from you Stanley.
Did reply asking will you be having the items at the TOOLFAIR IN EXETER ?
Just looking at a lot of reviews on here for Stanley tools not getting a great score .very bad really.
But not seen a statement from Stanley on here explaining why ?

Terrible service. I bought a 3 in 1 leaf blower from a supplier in the UK. I’m in the ROI. It was shipped in good condition and all that. No issue. Had it for two years and used it about 8-10 hours max. Had awful trouble starting it this year. Brought it to a Stanley dealer here in Ireland the exact words were, is this a fake blower? We looked at the badge and sure enough it’s made in China. Contacted Stanley and this is where it gets good. They claim it’s a proper Stanley part. I said that fine, where is it made. They wrote back saying they don’t know but it would have passed inspection. I asked who inspected it. Well we didn’t was the reply. Asked again, who actually makes it and Stanley said we don’t know but they are a reputable company but we have no idea who they are or where they are!!! One of the people I was dealing with actually asked that if I find out who makes it to tell Stanley as they wanted to know who made it.
Got into the supplier and their answer was only 1 year warranty. It was such a bad product that they stopped selling it.
In now left with a giant paper weight that was made by some strange company in China and all Stanley are saying is tough luck because it was made in China we can’t accept responsibility for it but we do guarantee it’s a good quality product.
Stanley have sold their souls for profit. Don’t buy their stuff as it’s all cheap imported rip offs.

nothing went wrong with the product as such its just
my main gripe is that with all three stanley fatmax drills i have purchased none of the batteries are interchangeable and if i had know this before i
started buying only one make i would have bought dewalt as all there batteries are interchangeable.