Staplesandking Reviews 8

Having rented numerous properties privately for over a decade, I can unequivocally state that Staples & King is by far the most incompetent, unprofessional, and fraudulent company I have ever encountered. The property I rented was handed to me in an utterly appalling condition, which is fully supported by photographic evidence. Stained toilet seat, mouldy bathroom pull cord, filthy lamp shades and curtains, and a disgustingly dirty oven. Over the course of my tenancy, I made extensive improvements at my own expense, replacing filthy and mouldy fixtures, ultimately leaving the property in far better condition than when I received it. Despite this, Staples & King had the audacity to attempt to take money from my deposit for cleaning.

To make matters worse, they failed to properly wire the off-peak element of the water heater, a critical issue that went unnoticed for 18 months. This error meant I was being overcharged for electricity for the entire duration of my tenancy, yet Staples & King made no effort to apologise or compensate me for the additional costs. Instead, they completely ignored my attempts to address the matter, including my correspondence and photographic evidence. As a result, the process of retrieving my own money through the TDS is still being unnecessarily delayed.

Efforts to contact the owner have been futile, as they are blatantly ignoring me. My entire experience with Staples & King has been nothing short of a nightmare. This company is nothing more than a group of untrustworthy, negligent individuals who have zero regard for their tenants’ rights. Avoid them at all costs.

My wife and I had the pleasure of engaging Richard at Staples & King as our selling agent for our property.

Before we engaged Richard, we had spoken to many other estate agents in the area - even some of the big national brands. Unfortunately, the majority of them were unprofessional & tardy and there were some even to point of non-responsiveness and or over commitments that simply were not attainable.

From the time we first engaged Richard right until to the point when we completed, he exemplified expertise and professionalism to the core.

Richard was extremely courteous, highly responsive and very knowledgeable and advised us every step of the way.

Despite Richard having to be away for a week, all matters pertaining to the sale was handled by another colleague without any disruption to the selling process and I personally found the sales portal that they offer incredibly useful.

Richards professional advice on the initial asking price, to his recommendations for re painting our house to fixing the electrical fixtures all led to a quick sale of our property at our expected selling price.

Therefore it gives me great pleasure in recommending Richard and the entire team at Staples & King for any estate agency services in local area.

For sale sign mistakingly erected against my property wall. When I called Staples & King to ask for it to be removed I was told firstly it wouldn't happen until the next day, when I insisted it was removed today I was passed over to Richard the company director who advised me the signs were sub contracted out and it wasn't his problem. Nice touch Richard. Coincidentally, we are in fact going to list our property for sale this week and had shortlisted your company to call to complete a valuation on our home. That obviously will not be happening now. Sometimes these things happen for a reason. Choose your words carefully next time Richard. There is absolutely no place for being rude
If the company director behaves like this what are the remaining staff like?

STAY AWAY

Unprofessional from top to bottom! No comms, no feedback, no replies to any emails and more than anything being clueless!!!

No idea how these chaps even exist on the market!!

Don’t get yourself fooled please

I paid for the holding deposit and few days later they declined the flat saying I failed the credit check. My credit was good and I never had any CCJ. They are big scammers and this what they do for all the tenants. Same flat they get many holding deposits and says you failed credit. I have reported them for trading standard agency. PLEASE AVOID THEM

Could not fault them. Kept me Up to date and their fees were more than competitive. An excellent service was provided.

This is one of the most unprofessional extremely rude property agents i come across ,there was no sense of mannerism and professionalism involved when I contacted on telephone i cant recalled the female name but she was so stupid to ask me a question ( do you have a mask ) ,like i can afford to buy a 300000 property but I cant afford a mask what kind of stupid question these people ask on telephone ,then when i went to visit the property the guy name MR David one of the most un professional and rude person i come across didn’t even say hello or hi and straight open the door and stand aside with no information given and when you ask a question the way this person answer you back like why the hell you ask me this question
i have no idea with this kind of attitude how the hell these people run their business all in all

unprofessional
rude
no manners
i will never contact these people

Dealings with Richard King from Staples & King where frustrating as he constantly misled me throughout the process in all my dealings with him. Richard King from Staples & King didn't call back when he reassured me he would do and didn't come carry out anything we discussed as he assured me he would do. Richard King from Staples & King firstly assured me of his plan of action and what steps would be taken and then didn't do anything and was very ineffective and kept pushing back timelines with multiple excuses. I would not recommend Richard King from Staples & King.