Starlight Packaging Reviews 

2,669
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times and note that items are always packaged very securely to prevent any issues. Buyers frequently mention helpful staff members, excellent product choices, and convenient quantities suitable for smaller businesses. However, some reviewers were clearly not happy with unexpected delivery delays and missing parcels handled by third-party couriers. Some people also felt that certain products arrived damaged or that incorrect items were occasionally dispatched by mistake. Reviewers noted that trying to resolve these shipping and order fulfillment issues could sometimes be frustrating and time-consuming.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, fast... See more

Product

Clients share positive opinions on product quality, praising the excellent choice of items, convenient... See more

Service

Customers had positive experiences with service, frequently highlighting efficient same-day processing and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report efficient... See more

Quality

Reviewers highlight positive aspects of quality, noting that the goods are exceptional and spot on. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Starlight Packaging for a number of years. I can order small quantities to try. Larger quantities are always in stock. I have found the staff very polite and helpful. Deliveries... See more

Company replied

Rated 5 out of 5 stars

Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more

Company replied

Rated 5 out of 5 stars

I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 100... See more

Company replied

Rated 5 out of 5 stars

The guys at Starlight Packaging are brilliant. Unfortunately the same cannot be said for the couriers they used. Luckily I am near enough that I went and collected from them

Company replied


Company details

  1. Packaging Supply Store

About Starlight Packaging

Written by the company

Starlight Packaging has been doing business for over 10 years.

We provide a wide range of products that companies or individuals in the food industry would want and need.

We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.

Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products

We sell all over the UK with nationwide delivery.

Also sell internationally to Europe and USA as well as rest of the world.

UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,669)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Quality & EXCELLENT CUSTOMER SERVICE!

I've had to guess a date when the transaction occurred as I've had a lot on and suffer memory problems but the date isnt important- "It was recent"
I spoke with the company on more than one occasion and this is at least my 3rd purchase with them - as everything has been 100% cost effective. Quality is excellent and the whole experience of purchase straight forward. I recommend you speak with the company for the first purchase just to see why you should trust them- LOL - is the name of their ambassador.

December 10, 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Gary,

Thank you very much for the 5 stars! We really appreciate this :)

Rated 2 out of 5 stars

The glasses were nowhere near the size…

The glasses were nowhere near the size on the screen. Have returned them and requested a refund.

December 26, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Sheila,

We are sad to see the low stars. We have double checked the listing for this item and the measurements stated on the product name and description are correct and do match up for the glass you ordered.

Rated 5 out of 5 stars

Excellent service

I got what I asked for and was well packaged and timely.

December 26, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you so much for the 5 star review, we really do appreciate this!

Rated 5 out of 5 stars

My first time ordering and packaging…

My first time ordering and packaging was high quality and arrived very quickly. Will now be my main bakery packaging supplier!

January 1, 2026
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Tracey,

Thank you for 5 stars! We are very happy to hear you were impressed with your first order with us and we hope to see you ordering with us again soon :)

Rated 5 out of 5 stars

Excellent company

This is the first time I have used Starlight Packaging and must say I was most impressed with their helpfulness and the standard of service. Much to my surprise my order arrived within two day which was a bonus. I would certainly recommend Starlight and will definitely be using them from now on.

November 26, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Polly,

We are very happy to see the 5 stars! Thank you very much for the 5 stars.

Rated 5 out of 5 stars

Starlight have always resolved issues…

Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as they are sealed it wasn't Starlights fault. Molly sent replacements the next day.

November 27, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Jintana,

Thank you very much for the 5 stars! We are very happy to hear our customer service team were happy to help and resolved the issues with the order promptly.

Rated 1 out of 5 stars

The hats do not look as shown in the…

The hats do not look as shown in the picture on the website and are very basic and quite small. Very disappointing and we will now have to purchase some better hats somewhere else.

November 27, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello John,

We are sad to see the low stars. Thank you for your feedback, we will take this in to consideration and review the product as well as the listing online.

Rated 5 out of 5 stars

Excellent products and very fast…

Excellent products and very fast delivery. I am 100% satisfied with all the products and services provided by this company.

November 27, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you very much for the 5 stars!

Rated 5 out of 5 stars

Great product and experience

Fab product, just what I needed. Communication was great too. I collected in person and all was very easy.

November 26, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Jane,

Thanks for the 5 stars, we hope to see you ordering from us again soon :)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Always promptly delivered and great quality products at reasonable prices

July 30, 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you so much for 5 stars!

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