StarNow Reviews 

Very Judementle when it comes to profile pictures i know my profile pictures look good but there choose who they favorite not a fair company at all

I made a subscription payment last month as part of a discount promotion. I haven't been able to access any gigs whatsoever, as I'm redirected to pay yet again for membership, going round and round in circles.
I recently complained, and was informed that I was nota member. This is not true, and I have the email confirming payment.
I am not going to accept this state of affairs, and need to get a refund asap.
My advice is to leave this company well alone, as any group which acknowledges your complaints but does not address the issue isn't worth your investment .

They actually don't even deserve one star! For weeks now when i try to go to their site ( from any browser) I get an access denied (Error code 120) message. It is impossible to find a way to contact them and even though I have now decided to cancel my subscription I can't seem to find a way to do so. I have tried email their old customer service addresses that I have gleaned from old emails but have received no reply. Reading other people's comments on both this site and others is disturbing. I am not sure what to do next.

When I first joined StarNow over a year ago, it was a pretty good company and I found a couple of jobs as an SA. Since they changed hands and changed their online function it has become useless. The filters don't work and I get bombarded with emails for unsuitable work. I consequently unsubscribed and thought I'd just keep it rolling until the rest of the six months ran out. They then took a payment from my account for another six months. When I looked at my StarNow account and app there is no way of me unsubscribing again. There is a page on their site that describes in great detail how to go about unsubscribing but it's impossible to actually do it! I checked my historical emails and realised that they hadn't sent a confirmation email of me cancelling my subscription so I have no actual proof. I've sent them a message via their online contact form but I don't anticipate a response. I've contacted my credit card and they have blocked any future transactions with this bunch of scam merchants so I'm hoping this might be the end of it.

It's very sad that Starnow used to be a really good site. It was well priced, loads of jobs - even some really good quality, well paid jobs. Then after they were taken over earlier this year... it delivered a masterclass in how to destroy a business overnight. I cannot begin to describe how dreadful it became. The site redesign was - to put it euphemistically - catastrophic and the whole profile/application/job advertisement side just became effectively useless. I cancelled my repeat subscription after several good years with them - and they're still sending me blasted 'advert' emails.
I strongly suggest not to waste your money with this website. Such a shame - they should hold this up as a case study in every Business Studies course on how to kill a successful business in one master stroke.

I received an e-mail advising me of my upcoming renewal but no mention of the amount (just a link to what I had paid previously which was an offer).
I contacted customer service asking for the amount of the renewal as I was about to cancel the auto-renewal to avoid surprises. I was referred me to the same info on my profile, then got confirmation that the amount would be the same.
The payment came through for 20% more than planned due to Sales Taxes that were never mentioned before (and I can't claim back).
I will definitely cancel my auto-renewal and choose what kind of membership scheme I want to go for when I see the price list and the options available (yearly, monthly...).
On the positive side, I DO get some work through Starnow platform.

Scam ,they lock you out your account, so you can't cancel and keep taking 35 out of my bank but not as a direct debit so you can't cancel it unless you contact star directly, which you can't do because they don't let you

They do not have an option to cancel your automatic subscription. You have to contact someone or send an email which is a hassle!

I also do not get or see job postings anymore compared to other sites.

Absolutely shocking! They seem to have merged with Mandy.com now that they've been taken over by Backstage and both are useless. The filters don't work, they have no jobs on display. Will never sign up to them again!!

They locked my account even though I payed £14.95 to upload my ad. The update is horrible and confusing. They are scammers now

Not sure if backstage is trying to put Starnow out of business or what!

Customer service is horrendous now that they've partnered with backstage.

I've been trying to get my account back up since it's been locked and none of their customer service team have been assisting and take nearly a week to reply to emails that i've had to chase up!

Star now has really gone downhill. Wouldn't suggest putting your money into this garbage site.

This is a scam website, I have been with this agency for many years, they took money from me but never sent me any job. Compared to other agencies that send me job every week.

A little disappointed with the update takes a while to create a casting call and it no longer reaches out to a decent audience. I loved star now before this. Please change it back to the original.

I had been a member of Starnow for around 7 years and used the site frequently, it was good, it simply worked.....but then came this years website overhaul.
The website has been broken from day one:
Photos not maintaining order.

Having to reorder them everytine you apply for a role which means it can take 15 minutes per application by the time you complete this task.

Slow clunky website.

I had paid for my membership in a 6 month chunk. As of today I have had a support ticket open just over 6 weeks. All I get is someone messaging me back every week or two saying the support team are looking into this.

I popped a post on the Actors UK Facebook page to gauge if I was the only person with these issues. Turns out I am not. So the service is broken, StarNow will not publicly admit it and continue to take peoples money.

When asking for a refund due to losing 2 months of my 6 month paid membership I had this rubbish response:

Nina (Backstage Help Center)

Aug 4, 2022, 3:11 AM EDT

Hello Matt,

Thanks for reaching back to me on this.

We certainly appreciate that you shared with us additional feedback from other subscribers.

While I understand that you feel a refund is warranted, unfortunately, as your cancellation request comes outside of our 30-day grace period for refunds, we would not be able to process a refund for you at this time.


Please view our terms & conditions for more information.
Again, thank you so much for listening and working with us through this, please let me know if you have any further questions - I would be delighted to help.

All the best,
Nina

My final email was:

Wow really!!

So you have a 30 day grace period but:

Released a broken website.

Dragged on customer support with responses coming back a week at a time.

Told me to sit tight while I wait for the Technical teams to resolve.

Issues are still not fixed 6 weeks later.

Not sure you can apply the 30 days grace period excuse when there has been:

Poor execution of a website overhaul.

Inefficient technical support, root cause analysis and problem resolution.

But what would I know, I've only worked in this technical support arena for large corporates over 25 years.

Matt

Continue charging after cancelling subscription

The old starnow was better without a…
The old starnow was better without a doubt
-5stars it is so so bad

I have tried to unsubscribe to my daughters account for the last two years and they still continue to take subscription fees. I have had to contact my bank so they can stop the transactions. They are a dreadful company. Impossible to contact except through their online request process that they don't respond to and deny receiving because you dont have proof the message was delivered. There are no security measures in place for unsavory characters that are just looking to film/photograph attractive young girls - my daughter was plagued by a man who wanted her for his "amature" film, could give no indication what the film was about and just kept telling her she is very attractive.

If I could rate them lower than 1 star then I would.
Used to be a good company, but since their ‘update’ I can honestly say it’s the worst company I’ve ever had to deal with.
For one, I didn’t get told about their update until after it had happened.
Then all my information from my profile was erased.
Then I was asked (3 months later!) if I would like my information transferred to the new platform.
And that was 2 months ago and it STILL hasn’t all be transferred.
Despite me messaging them many times, and them (very slowly) replying telling me I’m in the ‘next batch’ of updates.
Absolutely appalling.
I’ve missed out on countless jobs because of this.
AND you no longer get notified when someone messages you. So unless you actually go on the app or website every day to check, you won’t know if someone has messaged you.
Again, I’ve missed out on jobs because of this.
I will certainly not be renewing my membership and I would tell anyone else to not sign up!

Scammer will keep calling and email. Anyone who works for this company is a desperate sad low life who should rot in hell

I unsubscribed years ago after StarNow failed to fulfil its promises regarding work opportunities... and now I am being spammed by them.

It is not possible to unsubscribe. It is not possible to make contact with them.

Don't use StarNow - and certainly don't give them any money