Start Rescue Reviews 

4,648
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the incredibly easy-to-use mobile app for quickly arranging dependable roadside assistance. People deeply appreciate the regular check-in phone calls and professional support provided while waiting safely for help to reach them. Some reviewers were not happy with extended wait times and communication delays during particularly stressful emergency situations on the road. However, a few customers also mentioned frustrating difficulties when recovery arrangements faced unexpected setbacks, closed call logs, or rigid policy limitations. Overall, consumers continue to find the breakdown service remarkably reliable despite these occasional hurdles.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are polite, knowledgeable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service from call handlers... See more

Response time

People report positive experiences with response times, frequently highlighting fast assistance and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Application

Consumers find the app to be a positive and efficient tool, highlighting how easy it is to report a breakdown... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for... See more

Company replied

Rated 5 out of 5 stars

From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough chec... See more

Company replied

Rated 5 out of 5 stars

Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour... See more

Company replied

Rated 5 out of 5 stars

When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you hel... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Car Repair and Maintenance
  3. Towing Service

Written by the company

At Start Rescue, we take pride in offering an alternative to the services you may already be used to from £31.58 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,648)

626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service really good with my…

Customer service really good with my breakdown and called me regularly whilst I was waiting for recovery time make sure I was ok. The recovery driver was super helpful too

July 29, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Steve
Thank you for taking the time to leave us this review. We are pleased to hear that you received a professional and helpful level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Top Notch Service

Excellent service from StartRescue from the moment I reported the issue. We were at Festival of Speed, we stopped at Oxford Services, our Q7 broke down. Recovery arrived in 90 minutes but could not see the issue and advised they would arrange a recovery truck. After 90 minutes I called StartRescue and they advised the call had been closed by the recovery company that attended. StartRescue then pulled out all the stops and got another recovery truck to pick up the car, sort out my onward travel and resolve the parking issue with A34 Peartree Services (parking ticket). Such great service I recommend them highly to anyone as prices are great and service is brilliant. My car arrived a few days later (as planned) as we were 400 miles from home when we broke down.

July 13, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Brian,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Using the app was easy and the response…

Using the app was easy and the response to confirm the waiting time was so prompt and they arrived well within the alloted time given. The technician was polite and friendly and had a wealth of knowledge and was spot on with the problem which I managed to get fixed the same day.

July 30, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Trudi,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you found our app easy to use.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Everything a breakdown service should…

Everything a breakdown service should be. Everyone polite and efficient.

July 13, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Terry,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a polite and efficient level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent

Excellent call out time and engineer knew exactly what the problem was

July 28, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Lynda,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Easy to contact with the app

Easy to contact with the app. Keeps you informed atevery stage. Enquires if you have heard from the assistance and then if it has arrived. I waited less than an hour. First class service.

July 2, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Susa,
Thank you for taking the time to leave us this review. We are pleased to hear that you found our app easy to use and that you received a first class service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Arrived in about 40 mins

Arrived in about 40 mins. Beyond his capabilities but diagnosed the problem accurately then took me to garage to have it sorted. Brilliant!

July 15, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Lynn,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 4 out of 5 stars

The first breakdown van arrived within…

The first breakdown van arrived within half an hour which was great. Unfortunately the car could not be repaired at the roadside and a low loader was requested. Specialist equipment was required and the need for this was passed to Start Rescue. A different company came out to transport the car but the need for the specialist equipment was not passed on.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was kept informed of what was…

I was kept informed of what was happening. Very happy with the service

July 24, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Linda,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

The Start Rescue service was great from…

The Start Rescue service was great from start to finish i had to wait 3 hour's but it was the holiday season and I was at home. So I recommend them as a good Vehicle breakdown service.

July 27, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Alfred,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Car breakdown

From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough check was done on the car and decision made for him to return a week later to do a job on the pistons (replace as misfiring) possibly causing the stop start button to stop working. Price was given and we agreed. Hopefully will solve the problem. Service was excellent with full explanations. Very happy with this company and RAC

July 27, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Carole,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

First class service

A bit long winded with initial phone connection but after that the response was quick,problem was quickly diagnosed. The engineer was quick and efficient and the car was back on the road within 20 mins.

June 28, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Frederick,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a quick and efficient level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

I’ve hardly had to use my rescue…

I’ve hardly had to use my rescue service, but they came to my aid when the car didn’t start. Bit of a faff to begin with when I had to fill out a form online, but I quickly got a reply telling me which local company was coming and how long it would take them to get to me. Kept updating the time which was good. I knew it wasn’t the battery and the repairman agreed but diagnosed it was the starter motor. He managed to bump start the car enabling me to drive myself to the garage to get it sorted out.

July 13, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Hazel,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

First class service.

First class service.
Technician was with me after approx 35 mins.
Car recovered to chosen garage.
He was professional,friendly and helpful.

July 13, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a professional and helpful level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Rescue were there within 5 minutes ad…

Rescue were there within 5 minutes ad sorted by the cheeriest breakdown technician ever! Proper job!

July 25, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello David,
Thank you for taking the time to leave us this review. We are pleased to hear that you received an overall great level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Start rescue are great

Start rescue are great, they've never let me down and if my garage is closed (weekends eg) they will still take car to garage on when open. Would definitely recommend

July 1, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Spence,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Superb all round service! Highly recommended!

My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for recovery, and then the operators then continued to phone me back every 15 minutes to make sure we were still safe and okay.
The ETA for recovery was met and the breakdown driver was polite, friendly and couldn’t have been more helpful.
All this for a great price!!
Highly recommend breakdown service!

July 23, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Jason,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Fast service

Fast service, Good communication all the way through.
Very happy with the whole process

July 23, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello David,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Motorcyclists view point 👍Start rescue try and get you out of a…

Start rescue try and get you out of a jam no matter what it takes. Proffesional people who want you safe&sound back home 🏡. I ride a motorcycle 🏍️ so it's important I can get out of trouble quickly 🫶

June 22, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you received an overall great level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

The process from start to finish was…

The process from start to finish was easy to use , was treated with respect and kept informed throughout the whole time would recommend highly 👌

July 10, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Chris,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received and that you would recommend us.
Best Wishes, the Start Rescue Team

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