I recommend Starwood Pet Travel. Sage was our direct point of contact. She was responsive and helpful throughout our journey of Kylo Ren’s (Goldendoodle) moving from the US to New Zealand. When Kylo’s... See more
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Review summary
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Couldn’t be happier with Starwood Pet Travel! Sage supported us from day one and was always quick, kind, and thorough in her communication. She and her team made the entire process easy, coordinated p... See more
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Piper helped get our dog from California to Thailand after our failed attempts to get him there ourselves. She was helpful and responsive every step of the way. When we had questions or when something... See more
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Moving cats to Australia from the US is a long, complicated and expensive undertaking. The team at Starwood looked after me and my kitties so well - from the initial discussions with Ross, and the... See more
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Company details
About Starwood Pet Travel
Written by the company
Starwood Pet Travel is an IATA-certified international pet relocation company that has safely transported dogs, cats, and other companion animals since 1984. We manage door-to-door pet shipping, airline flight arrangements, and country-specific import compliance for international moves, plus domestic pet transport to and from Hawaii.
Every destination has its own entry requirements, and our Pet Travel Coordinators handle each one directly: microchipping, rabies vaccinations, blood titer testing, import permits, health certificates, USDA endorsement, quarantine reservations, and airline-approved travel kennels. We coordinate with your veterinarian, the airline, and government agencies so no step is missed and no timeline slips.
We arrange pet travel to Australia, New Zealand, the United Kingdom, Ireland, Italy, France, Germany, Spain, Portugal, Belgium, Switzerland, the Netherlands, Japan, Singapore, Hong Kong, Malaysia, the Philippines, Thailand, Vietnam, South Africa, the United Arab Emirates, and Hawaii. Our clients include expat families, corporate transferees, military service members, retirees, diplomats, and global mobility professionals.
Thousands of five-star reviews reflect our focus on proactive, direct communication from first consultation through arrival. We're proud supporters of K9s For Warriors, which provides trained service dogs to veterans living with PTSD.
Get a Free Pet Relocation Quote
Frequently Asked Questions
What countries does Starwood Pet Travel move pets to?
We coordinate international pet relocation to and from Australia, New Zealand, the UK, Ireland, Italy, France, Germany, Spain, Portugal, Belgium, Switzerland, the Netherlands, Japan, Singapore, Hong Kong, Malaysia, the Philippines, Thailand, Vietnam, South Africa, and the UAE, plus domestic moves to and from Hawaii.
What does a Pet Travel Coordinator do?
Your coordinator manages every requirement for your destination, including permits, health certificates, USDA endorsement, and airline booking, and stays reachable throughout your pet's move.
Do you handle country-specific import requirements like blood titer tests and quarantine?
Yes. We manage microchipping, rabies vaccination timelines, blood titer testing, import permits, and quarantine reservations for destinations that require them.
Can Starwood arrange the flight for my pet?
Yes. We book airline-approved travel kennels and arrange flight logistics as part of door-to-door pet shipping.
How do I get started?
Request a free quote at app.starwoodpet.com/quote-request and a Pet Travel Coordinator will confirm your destination's exact requirements and timeline.
Safe, stress-free pet travel.
Written by the company
- 10,000+ safe trips
- Move your pet nearly anywhere in the world, while our pet relocation service experts quietly handle every detail so you can focus on your move - not paperwork and flight routes.
We treat your pet like part of our family.
40+ years of care.
You can be assured your pet will experience the safest and most low-stress relocation possible with Starwood. Our combination of experience, long-standing relationships, technology, and love for animals ensures your pet travels comfortably and arrives safely.
Contact info
4706 Chiquita Blvd. S, Suite 200-320, 33914, Cape Coral, United States
- (239) 344-8959
- info@starwoodpet.com
- www.starwoodpet.com
Your Pet's Safe Pet Transport Service
4.6
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I used Starwood to transport my dog and…
I used Starwood to transport my dog and cat from California to the UK. I had a really good experience, despite some issues caused by my Vet relating to the pet Health Certificates. Which Starwood helped resolve quickly. Rosie was amazing and really made the experience much less stressful. She was clear with her communications and always available if needed. I am happy that my pets have joined me in the UK!
August 27, 2024
Unprompted review
Reply from Starwood Pet Travel
Thanks so much for your review, Kirsty! We're so glad you had a positive experience and we hope Lucy & Bruno are settling in well! :)
Experience with Nicole!
Nicole did an amazing job, I'm really happy I chose this company!
March 28, 2023
Unprompted review
It's been nothing short of a disaster
It's been nothing short of a disaster. I paid close to 8k for the premium service and have been left with one issue after another. Little communication on their part with me led to miscommunication regarding my dogs transport. I told them a specific hard date and they dropped the ball and did not schedule a plane to take my dogs until I reached out because I had no news on an itinerary. Luck I did because they did not schedule one and that led to my dogs leaving AFTER my hard date. This would have led to $50/day/dog boarding for an additional $300. I had to complain due to their mistake to get them to pay. Then I was told that my one dog would not be coming home and needed to be in quarantine for an extra 3 days on arrival. Then the AirTags and back pack full of dog toys were stolen by their associate. I say stolen because I had to confront them via text to ask where my stuff was as they didn't tell me before hand and only after I questioned where my stuff was it was stated that their associate Jodi has it! Not even done... When my other dog was delivered I was told Starwood would cover the $300 delivery for him and I would just pay the $50, no big deal, except that never happened and the delivery driver wasn't going to wait for his money so I paid another $325... Horrible and Unacceptable!!! Stolen Property and Robbed of more money- won't be using them ever again and I suggest anyone who does- go somewhere else!
February 10, 2023
Unprompted review
Reply from Starwood Pet Travel
Hi Sarah,
We're very sorry you did not have a positive experience. As we have discussed with you, we are taking care of the following:
1. We have refunded the $325 charges
2. We have covered the cost of quarantine
3. We have replaced the AirTags and they have been mailed to you
4. We have covered some of the boarding expenses in Austin
5. We have emailed you a $100 chewy gift card for new dog toys
There seems to have been a misunderstanding regarding communication, the Hawaii health requirements, and items that are allowed to travel on a plane with animals. We have been in touch regularly via email, phone, and text for several months. Unfortunately, a failed rabies titer test had an impact on the travel date and subsequent short quarantine period. We are required to comply with all of the pet import regulations for cats and dogs entering the state of Hawaii.
Please feel free to reach out if you have any other questions or concerns.
Do not trust them
I was promised things they then couldn't provide (after they had my deposit, of course).
I paid $4000 for my cat's 2 day trip to become a 5 day trip, and had to travel 6 hours to Scotland to get them through customs myself, a service I paid for.
My cats were sent without their paperwork. Instead of dealing with it, they said they sent the paper and what KLM did is out of their control.
I sorted out paperwork and got my cats home, but they have not acknowledged the expenses I incurred after already paying for services not delivered.
They lied to me numerous times, and my cats were in their hands for 4 days and I got one update. DO NOT TRUST. THEY LIE ABOUT THEIR RELATIONSHIPS ABROAD AND WILL LEAVE YOU IN THE LURCH IN A SECOND. THEY OWE ME AN APOLOGY, AND THOUSANDS OF DOLLARS.
July 2, 2022
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