Statefarm Reviews 

They are good as long as you pay your premium on time and without claims, once you sue, you are on your own! The company doesn't like to pay and the agent won't be on your side and will disown you.

If I could give zero stars to State Farm, I would give zero stars to State Farm. Beware they file fraudulent claims on your policy then cancel your policy without warning or increase your premiums. They claim that it is not possible in their system to cancel a claim if it is entered in error, causing multiple claims to be stacked up against you and making your insurance premiums go through the roof. I have multiple documentations of Freud committed by State Farm Home claims and motor vehicle claims. They bully and harass you until you give up! BEWARE!!!

While my agent and agency are great. Corporate are incompetent and only want to screw you over with low acvs. Will be changing soon.

I have State Farm but I HATE HATE HATE that living on a prayer commercial!!!!

Worst company to deal with. Waited over 2 months to get estimate sorted out but they wanted to use junkyard parts. Hope i never have to deal with this useless company.

I have been with state farm since I have been driving since the 80's and my family before. Ever since the company has switched to AI it has gone down hill. I can not pay my bill using a key code any more. I can not use the app. I can't even pay online. It's funny. I have the bill in my hand says when it is due it I am told no bill is due. The only way I can pay is to call my agent every month. Which isn't bad but I was using the 1-800 number with the key code. Don't fix something that is not broken. My agent is great. But the system sucks.

If I could give a negative star I would. My car was hit in my drive way by a drunk driver on March 2nd, it is now May 7th and still no progress. The person who hit my car has state farm and it seems they dont care unless you are paying them money. I have been calling to get the run around. It's sad when the victim gets nothing but the drunk got his truck fixed right away. Then they proceeded to tell me since the shop I chose was not in their network, I need to get it requoted or would have to pay the difference if they decided its not within their parameters. Um no the idiot that hit me can pay. After 2 months im so pissed would never have them as my insurance. No wonder they only have 1 star.

I'd give them 0 stars if I could. My parents have them (not for much longer) and they filed a claim for their property insurance because a tree in their yard's roots were uprooted by a construction company and they legally had to have the tree taken down so it wouldn't fall on their house or their neighbors. State farm denied their claim. What's the point of having home and property insurance if your insurance won't actually help when it's needed? If you decide to have State Farm Insurance just know you are paying for them to do absolutely nothing when you actually need them.

Get a rate increase - no notice just billing . Call the office and I can't speak with anyone, they are to busy. I ask for the name of the person answering the phone? I get a sorry and a click. She hung up. I call right back because she hasn't asked for a call back number. I ask for her name and I get dead silence. Will not respond. I email the agent, he explained in email it was the increase for uninsured motorist. It can be removed . I ask for a rate update and I am left on unread. I call the office because surely someone can tell me. Sorry no one is available. I try 1-800 # they send me back to the office AI.
It is obvious that I am not in good hands at state farm. I chat corporate and with in 15 minutes I get a call back. Really? Apparently uninsured motorist is more than the insurance is. Great let's remove it. Uhgg the system will not let her do it. But I can take time out of my day to print it, sign it and mail it back.... OR I can come in and sign it. Okay what is the rude receptionist name. It took 3 times of asking then she says Jackie. Not sure I believe her. Seems like this receptionist has full annonimty to hang up on paying customers.

My name is Kavasha Moore,I've had the pleasure of speaking with Sharon Dixon from State farm on many occasions and when I say she will make sure you have everything you need.5 Star

I filed a claim with State Farm on my 2015 Chevrolet pickup truck.
As a female would you know to look at your third brake light to see if the gasket seal has worn and to replace the seal or brake light?
I had water damaged inside the truck the head liner and carpet had mold. It really smells bad. I couldn’t see any damage on the roof of truck. I looked up online and others had commented it was the third brake light. I took the truck to my dealership where I always do business.
To replace the head liner and carpet was close to $5,000.
I couldn’t afford that so I went with $300. For a clean up and sanitize the inside.
I filed a claim trying to get State Farm to help me on the expense.
I’m a senior and my husband usually handles all of these issues but now I’m his caregiver. It’s 24/7 job as a caregiver and my time for this claim has been a waste of my energy with calls to recovery $300.
I got 3 weeks invested in the claim and I was just told that’s wear and tear and that’s not covered.
You don’t cover a $300. For water damaged. I paid high premiums on three vehicles what for is my question????
Shame on you. 😡
Looking for a new insurance company.

I have been with State Farm for years, and thought the pricing was great by getting the discount of using the beacon. But the rubber really met the road when I was in my first car accident recently at the ripe old age of 54. State Farm had a tow truck onsite within an hour, they reserved/paid for a rental car for me and the person I hit, and they had the entire claim processed within 72 hours. I will never even consider any other insurance company because of how responsive their team was when it counted the most.

I was involved in an automobile accident, the other person involved happened to also have State Farm. The adjuster that investigated the accident told me she was at fault so he was going to open a claim under her policy. Thinking everything was done and settled I waited patiently only to get a phone call yesterday from Sarah who wouldn't give me her last name or initial to her last name, only her alias which is XG9R, at extension 31403, by the way, she is the opposite of helpful! So I get a phone call from her stating she's determined I'm at fault and she's not going to argue with me, in other words she's not going to hear me out. Such bad service! I am beyond disappointed in State Farm. Why tell me one verdict and then switch it on me. This is so unfair and the evidence is there, this lady just doesn't want to hear it, I'm just baffled. And there's no way to speak to a manager because every time I call I get routed to her. I definitely don't want to speak to her anymore. I'm definitely switching insurance companies, don't get State Farm guys, they're good until you have an accident and actually need them.

My sister- in- law was driving my husband's van and was hit by a state farm client ,whose company rudely screwed my husband out of any money and then didn't want to pay the full lein amount he owed on the van ,had taken out money from a previous wreck, leaving him with making him pay the remaining amount on the lein. However they payed my sister-in law- law.Leaving us no vehicle plus having to come up with money to try to get another vehicle.So to all you people out there not to trust State Farm when it comes to Auto Accidents and watch your backs with them period.

Nightmare, I would never ever get State Farm again been with them for 25 years $500,000 claim on my business one but only $18,000 nearly put me out of business

It Doesn't matter if you never make a claim or not. Your rates will constanly go up to give stock holders nice dividends. The insurance cartel is nothing but organized crime with the Federal Governments permission

I've been with State Farm for four years. The worst part is that the agents frequently lie and are hard to reach. Their customer service is also completely useless; they often hang up on me when I seek help with an issue involving my agent. I had to insist on speaking to the escalation team to get an explanation, but they still refused to assist. Due to this lack of care and disrespect for someone simply asking for help, I am now obtaining quotes from other agencies, as this experience has left a bad taste in my mouth.

State Farm client collided with my vehicle and admitted to being at fault; I reported the accident immediately after accident, State Farm Sergio Campos is the agent who is in charge of my claim. He has not reached out to me or responded to my request. Poor customer service or regards for victims of your customers. My vehicle is damaged and I am experiencing some issues with the vehicle as the front bumper is now coming off rubbing on tire as it is loose. The agent and state farm is not recomendable. I will file a claim with my insurance and let them handle this as state farm isn’t making themselves available. Update: 5/4/2026 I had to call state farm again, Campos was rude, when I tried to ask him a question, he loudly told me to stop and let him finish reading what he was reading to me. I have no doubt this will take forever so I’m going to go through my insurance, they get things done immediately!

Had a great experience today when we went to State Farm. Staff upon entry very pleasant. The best was our agent, Michael Bones. Very professional and knowledgeable. Gave us different quotes to choose from. When we were done, he walked us outside. Very warm and friendly.