stately.com Reviews 2

This "company" is trash... PLEASE DO NOT GIVE THEM MONEY. If you were to purchase a subscription there is NO way you can review the clothing before they pick it for you. If you get items you don't like tough s*** because you own it now. Best I can do is a different size. No refunds...ever. The clothes are not first-rate from companies you have never heard of and expect 3 sizes too small. When I complained about the inability to return the clothes to the rep in the chat, they sent me a copy of the return policy. A good example of their great customer service. Your company is different than every other online clothing company I've worked with and you DO NOT let it be known upfront. Burying it in the legalese is dishonest at best.

Purchased a door at the Dallas location. Dealt with a very nice woman who was professional and well-versed. Ordered the door for $7300. Called to check on the status of my order and she was no longer with the company. Tried speaking with an inside salesperson who was rude and unprofessional and kept saying "Just check back." It's been 2 months and no calls. No returned emails and even drove there. The place was pretty much empty. Owner Erik Billet would not come to the waiting area even though he was there hiding in his office. What a nightmare. Run from this place. Thinking they won't be along for very long.