Total waste of time. I feel tricked into signing up for a free account. Advise you to use another. You'll see a set of info you'd like and be told you need an account to view and are given the op... See more
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Dying company. AI rendering it obsolete. Tricky and unethical tactics to charge customers. It’s sad that Statista services, which is online and can be switched off, is not viable enough to turn o... See more
Company replied
overpriced for basic stats with no one-off option and once they have you in their database they simply won't stop emailing you despite multiple requests to stop and no "legally required" unsubscribe o... See more
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Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
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Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.8
Poor
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Don't even bother with free acc: £1908 to view anything
Total waste of time. I feel tricked into signing up for a free account. Advise you to use another.
You'll see a set of info you'd like and be told you need an account to view and are given the option of a free account. The free account however seems to give you nothing and practically every single feature is locked.
An aggressive form to get you to pay an eye watering £1908 to view statistics that are by and large free on the internet or via AI results. with a THREE MONTH cancellation renewal period!!! Never heard of anything as aggressive as that, it takes minutes to cancel a renewal in most trades.
August 22, 2026
Unprompted review
Reply from Statista
Hi Ross,
Thank you for taking the time to leave us your feedback, and we are sorry to hear about your negative experience with Statista.
Statista is a B2B data and research platform designed to provide businesses and professionals with reliable, high-quality and up-to-date statistics, reports and market insights.
Our free account is intended to give users an overview of the wide range of statistics, reports and information available on our platform. However, access to the full content and additional insights requires a paid subscription.
Our pricing reflects the quality and value of the research and data we provide, which is sourced, analysed and regularly updated by our team of experts. Statista is trusted by businesses and professionals worldwide who rely on our data to support their research and business decisions.
The subscription terms, including the cancellation and renewal conditions, are also clearly presented before completing a purchase, allowing customers to review them before subscribing.
We appreciate your feedback and hope this provides some further context on our platform and subscription model.
If you have any further questions or experience any issues, please do not hesitate to contact us at global.client.service@statista.com. We would be happy to assist you.
Best regards,
Your Client Service Team
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You would need to be insane to…
You would need to be insane to subscribe to this lolll. Low level data you cam find anywhere for free, bad customer service.
August 19, 2026
Unprompted review
Reply from Statista
Dear Stonge,
Thanks for your feedback.
Could you please specify your experience with us? Did you have a paid account or are you a basic user?
We would be happy to help you with your research or any technical problems you may have experienced. You can send us your thoughts to global.client.service@statista.com
Best regards
Your client service team
Won't stop spamming me. Overpriced.
overpriced for basic stats with no one-off option and once they have you in their database they simply won't stop emailing you despite multiple requests to stop and no "legally required" unsubscribe option. AVOID.
July 21, 2026
Unprompted review
Reply from Statista
Hi Steven,
Thank you for taking the time to leave us your feedback. We are sorry to hear about your negative experience with Statista.
At Statista, we strive to provide high-quality, reliable, and comprehensive data sourced from trusted providers and our own research. Our pricing reflects the breadth, quality, and continuous updating of the information and tools available on our platform.
While many statistics and reports can be purchased individually with a free Basic Account, some content is classified as Premium and is therefore only available through a Professional subscription, which provides access to our full range of premium content and features.
We are also sorry to hear about the issue you experienced with our email communications. This is certainly not the experience we want our users to have. If you could please contact us at global.client.service@statista.com or let us know the email address associated with your account, we would be happy to investigate the matter and ensure that any unwanted communications are stopped as quickly as possible.
Thank you again for your feedback. We appreciate the opportunity to address your concerns and hope to resolve this issue for you.
Your Statista Team
Dying company
Dying company. AI rendering it obsolete.
Tricky and unethical tactics to charge customers.
It’s sad that Statista services, which is online and can be switched off, is not viable enough to turn off when customers don’t renew.
Then the company turns around saying you owe them and must pay otherwise we will take you to court.
May 29, 2026
Unprompted review
Reply from Statista
Hi Khaled,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
According to the terms and conditions of the Personal Account subscription, cancellation requests must be submitted at least three months prior to the renewal date in order to prevent automatic renewal. As we did not receive a cancellation request within the required notice period, your subscription was automatically renewed in accordance with the agreed terms.
Following the renewal, the corresponding invoice remained unpaid. As the outstanding balance was not settled, and after an extended period of non-payment, the case was transferred to a collections agency in accordance with our standard procedures.
We regret any inconvenience it may have caused. However, as the renewal and subsequent collection process were carried out in line with the terms and conditions accepted at the time of purchase, we are unfortunately unable to make an exception in this case.
Thank you for your understanding. Should you have any further questions, please do not hesitate to contact us.
Best regards,
Your Statista Team
The service is terrible - Don't buy if you're in Europe
The service is terrible, you can almost get the same result asking ChatGPT, Claude or even Grok. Do not buy this. I work as a consultant for M&A firms and this product is nowhere what you expect it to be.
Also they don't oblige by the consumer rights in Europe, so they can literally sell your data and not care about you. Here's what I got from them:
Statista does not sell any business-to-consumer products; we are solely business-to-business so the UK consumer protection rules do not apply to the purchase of our products and the 14 day cooling off period does not apply to us.
In order to use the Statista products, you need to confirm that you are purchasing on behalf of a company or business. You waived the consumer rights when you ticked the box confirming that you were purchasing the Starter Account as a company or business. Attached the screenshot.
"""
You waived the consumer rights when you ticked the box confirming that you were purchasing the Starter Account as a company or business. Attached the screenshot.
"""
May 5, 2026
Unprompted review
Reply from Statista
Hi Amin,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
You purchased the account on 10th April 2025.
As per the terms and conditions you agreed to prior to purchase, the cancellation policy is clearly outlined, stating that if the account is not cancelled at least six weeks prior to the renewal date, it will automatically renew on a monthly basis. After completing your purchase, a PDF copy of the Starter Account terms and conditions was also sent to you for your reference at any time.
In order to prevent the renewal of your account, the cancellation request would have needed to be submitted by 27 th February 2026 at the latest. Your cancellation request was received outside of this required notice period. For this reason, we are unable to issue a refund.
Please be assured that your account will not renew again.
We fully understand that this may be inconvenient, and we appreciate your understanding of our cancellation policy.
Should you have any further questions or need clarification, please do not hesitate to reach out.
Best regards,
Your Statista Team
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Done surveys but no points given
Done surveys but no points given. Cheating!
Saying what surveys I'd done and expect any points? U think we are cheapos who did your surveys and shouldn't expect any points? Then U shouldn't be that cheapskate to expect any free lunches. R'ship need give n take not take only. It's a lose-win, and u losing more!
April 21, 2026
Unprompted review
Reply from Statista
Dear Jardine,
Thanks for your feedback.
Can you please explain your message a little bit more? What kind of surveys have you done and expected any kind of points for that? Please write us a mail to global.client.service@statista.com. We would be happy to assist you.
Best regards
Your client service team
Added information:
Dear Jardine,
If we talk about a job over webtesthub we must inform you that this job is not affiliated with Statista GmbH. To the best of our knowledge, this is a fraudulent scheme in which the identity of Statista GmbH is being misused. We have already forwarded the matter to our legal counsel and have filinged a criminal complaint. The police file number for our report is: LKA 1B 2/1K/0728137/2025.
We regret the inconvenience and confusion this situation may have caused. Unfortunately, we are unable to take any further action ourselves other than reporting these cases to the authorities. We advise you to contact your local police or consumer protection agency as a precaution and report the incident.
Best regards
Your client service team
Ongoing billing after cancellation + no support responseeled our Statista subscription…
We canceled our Statista subscription in February 2024 via their platform and documented the cancellation internally. Despite this, we continued to be charged $59/month through March 2026 — totaling over $1,400 in unauthorized charges.
Since March 26, we’ve made multiple attempts to contact support to resolve this issue and request a refund. We have not received a single response.
To make matters worse, the account management experience is extremely poor. The cancellation link in the customer portal was non-functional, and we ultimately had to rely on their team to cancel the account manually — again, with no confirmation or follow-up. Billing visibility is also limited, making it difficult to track charges or access full invoice history.
At this point, we’ve had to escalate the issue through our payment provider due to the complete lack of response.
This experience reflects serious issues with Statista’s billing practices, customer support, and overall platform reliability. I would strongly caution others to closely monitor charges and ensure cancellations are fully confirmed.
April 6, 2026
Unprompted review
Reply from Statista
Hi Ilana,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms you agreed to when purchasing the Starter Account (formerly the Single Account), unless contractually agreed otherwise, the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months. The cancellation period is six weeks prior to the end of the subscription.
If a cancellation request is not received at least six weeks before the renewal date, the account renews automatically on a monthly basis.
In any case, could you please send us an email with all the relevant details regarding your situation? We will review your case again and see how we can best assist you.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Made an account to try and access the…
Made an account to try and access the data. Made said account and then still couldn't access it. You need to pay $200 to access even just 1 survey which is pretty ridiculous pricing.
December 30, 2025
Unprompted review
Reply from Statista
Dear Rachel,
Thanks for your feedback.
You are right, $200 for one survey would be ridiculous. But our data bank accesses are designed to handle regular data requirements, not only "one shots". We apologize for that.
If you have any more questions about our data or accesses please write a mail to global.client.service@statista.com. We would be happy to help you here.
Best regards
Your client service team
Hit or miss data, predatory renewal
Hit or miss quality data - depending on research topic. Sometimes questionable credibility, sometimes something worthy of a reference. But absolutely predatory cancellation policies, awful communication and lack of flexibility - they catch you with a small print like an insurance company. Pricing is absolutely ridiculous. I should probably post this on LinkedIn. Fire your CXO!
October 10, 2025
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Statista provides access to millions of statistics and studies across a wide range of industries and topics. Every dataset is carefully sourced from reliable publications, official institutions, or primary research, ensuring that our users have credible and actionable data.
Our subscription plans are designed to give users full access to this extensive database. We also provide flexible options to meet different needs, so that anyone can find the plan that best suits their requirements.
We are constantly working to improve the Statista experience, making it easy to navigate, access, and download data efficiently. Our Customer Service team is always ready to assist users to get the most out of their subscriptions and explore all the features available.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
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Elitism at its worst.
October 13, 2025
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
At Statista, we are committed to providing all our users — regardless of their plan or company size — with access to high-quality data and professional support. Our mission is to make reliable statistics and insights available to everyone in a transparent and user-friendly way.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
The statistics are helpful but their…
The statistics are helpful but their cancellation process and customer service is predatory I would not suggest using this service at all
October 3, 2025
Unprompted review
Reply from Statista
Hi William,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before completing the purchase of the Starter account, customers are asked to read and accept the Terms and Conditions, where the cancellation process is clearly explained. Once the purchase is completed, a copy of the Statista Terms and Conditions is also sent to you, so you are informed at all times about our cancellation policy.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Great customer support
Received a helpful reaction from customer support within minutes resolving my issue.
September 23, 2025
Unprompted review
Reply from Statista
Hi Sascha,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Promptness and completeness of the…
Promptness and completeness of the reply.
July 22, 2025
Unprompted review
Reply from Statista
Hi Marcello,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
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I tried to use this service to get a basic table
I tried to use this service to get a fairly basic statistical table. When I clicked on it, I was invited to sign up for a free account. I did that, answering questions etc. When I had jumped through all of the hoops, I learned that the table I wanted actually required a pay account. I can't help but think that I was knowingly tricked.
June 6, 2025
Unprompted review
Reply from Statista
Hi Daniel,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
At Statista, we are committed to providing high-quality, reliable statistical data sourced from reputable institutions worldwide. Our platform offers a mix of free and premium content designed to meet diverse research needs.
While some basic data is available to free users, comprehensive tables and in-depth reports require a paid subscription due to the extensive resources involved in data collection, verification, and maintenance. This model ensures we can continue delivering accurate and up-to-date information.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Not easy to cancel subscription and poor service
Poor statistical database, expensive and very hard to cancel the subscription
May 26, 2025
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
At Statista, we pride ourselves on providing high-quality, up-to-date, and reliable statistical data sourced from thousands of trusted institutions and market researchers worldwide. Our platform is used globally to support decision-making with credible insights. We continuously update our database to ensure the accuracy and relevance of our content.
Regarding pricing, we aim to offer access to a vast range of valuable data, tools, and visualizations at a rate that reflects the quality, reliability, and depth of the information we provide.
As for the cancellation process, we always strive for full transparency. Before purchasing any subscription, users are required to accept our Terms and Conditions, which clearly outline the cancellation policy and notice period. These terms are also sent via email after purchase, so customers can refer to them at any time.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
200 euros for a subscription is crazy
200 euros for a subscription is crazy
May 2, 2025
Unprompted review
Reply from Statista
Hi Stefan ,
Thank you for taking the time to leave us your feedback.
We’re sorry to hear that your experience with the Starter Account didn’t meet your expectations. At Statista, we strive to provide reliable, high-quality data that helps professionals and businesses make informed decisions with confidence.
The pricing of the Starter Account reflects the value of the content and tools included. With access to thousands of curated statistics, and up-to-date market data from over 22,500 sources, the Starter Account is designed to offer both breadth and depth—even for occasional users.
We’re constantly working to improve our offerings, and your input helps us do that. If you have specific suggestions or areas where you feel we can improve, we’d be happy to hear them.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
I had issues accessing the site
I had issues accessing the site, which was cause by a client side issue. Support was helpful and friendly.
Also a fan of the data, I use Statista data in my research and for papers, plans and other writings to support opinions or to support decision making.
April 29, 2025
Unprompted review
Reply from Statista
Hi Fam,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
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It's all about the Auto Renew
It's all about the Auto Renew. They don't auto renew you on the anniversary of subscriptions they do it 3 months in advance. Of course they put this in their contracts, but they conveniently never mention it and don't contact you at at the time and advise you they are doing it. Simply they write to you at the anniversary with words to the effect 'since you didn't cancel you're back subscribed and there is nothing you can do about it, check your T&Cs. I paraphrase but that is the sentiment. It might be legal but it is not best practice. In fact it is very low integrity. Anyway you a win customer for a year or two who thereafter will never renew and will tell all their colleagues and contemporaries not to do so.
February 28, 2025
Unprompted review
Reply from Statista
Hi M J,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms you agreed to when purchasing the Starter Account , unless contractually agreed otherwise, the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months. The cancellation period is six weeks prior to the end of the subscription.
To clarify, the cancellation period is six weeks prior to the end of the subscription. We want to emphasize that all of this information was clearly communicated at the time of purchase. In addition, once your purchase was completed, a copy of the terms and conditions was sent to you again for your reference.
We do not hide any details or charges, and everything is made transparent to ensure you are fully informed. We regret that there was any confusion, and we are here to help if you need further clarification or assistance.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Be careful
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their website and demanded payment returned they said they don't cancel. I can only repeat what others have said on this reviewer site: AVOID THIS COMPANY AT ALL COSTS.
November 12, 2024
Unprompted review
Reply from Statista
Hi Simon,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We would like to clarify that before purchasing the Starter Account, it is explained that the subscription is billed annually upfront for the first year. This means that you are fully aware of what you are purchasing at all times.
Additionally, before proceeding and accepting the purchase, you are required to review and accept our terms and conditions, which include all details about the account and our cancellation policy. This ensures that you are fully informed, and we aim to be transparent in every step of the process.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Terrible
Terrible. Watch out for their contracts. That is basically scam what they do. To cancel yearly subscription you need to let them know few months in advance even when you do not use it at all.
Your contract terminates and basically you cannot cancel it and they extend it for a year to come.
No negotiation nor anything. Fully terrible experience.
March 1, 2025
Unprompted review
Reply from Statista
Hi Adam,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms you agreed to when purchasing the Starter Account , unless contractually agreed otherwise, the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months.
The cancellation period is six weeks prior to the end of the subscription.
Before completing any purchase on Statista, we ask all users to click on a confirmation box indicating that they have read and accepted our Terms and Conditions. This step ensures that our users are fully aware of our cancellation policy, as everything is clearly outlined and available for review before the purchase is made.
We believe in transparency, and we do not hide any information. All relevant details, including the cancellation policy, are accessible to you prior to making the purchase. Additionally, once the purchase is completed, we send a copy of the Terms and Conditions, including the cancellation guide, to the email address provided.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
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