Easy enough to find the sailing you want and book, alternatives also shown which is nice. Only issue was trying to pay, I clicked the wrong carf type and had to go back to the start and complete the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Quite straight forward, however in my opinion ferry prices are too high. I also cant understand why as a part of the UK the IOM steam packet doesn't have a free phone number, we get stuffed with high... See more
Company replied
very easy to book and confirmation arrives straight away. disappointed that no salings exist Friday 30th july and Monday 3rd aug. A little odd that the website offers heysham as an alternative fo... See more
Company replied
Some of the drop down menus are quite small and as an older person it's sometimes difficult to actually click on the correct one. I'm also surprised that as an Island resident there are no concessions... See more
Company replied
Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.3
Excellent
9K reviews
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Easy to book
Easy to book. Main lounge v comfortable. Staff super helpful. No complaints.
July 12, 2026
Reply from Isle of Man Steam Packet Company
Ms. nuala o connell,
We're so pleased you found the booking process easy and our main lounge comfortable. It's wonderful to hear our staff were super helpful. Thank you for your positive feedback!
The booking website is very easy to use…
The booking website is very easy to use I like being able to book all the people in my party on the same booking
July 12, 2026
Reply from Isle of Man Steam Packet Company
David Maxwell,
We're so pleased to hear that you found our booking website easy to use and that you appreciate the ability to book everyone in your party on the same reservation. Thank you for your positive feedback!
The payment process was tiresome…
The payment process was tiresome rejecting 3 cards, which were all perfectly valid. Each time resetting the date.
July 27, 2026
Reply from Isle of Man Steam Packet Company
Catherine Crane,
Thank you for your feedback. We're sorry to hear you experienced issues with the payment process and understand how frustrating it must have been to have valid cards rejected and your details reset each time. We'll share your comments with the relevant team as we work to improve the booking experience.
Reply from Isle of Man Steam Packet Company
Hi Sharon,
We're delighted to hear that you found the booking process easy and that you appreciated the alternative options offered. Thank you for your positive feedback!
Easy to follow process
July 26, 2026
Reply from Isle of Man Steam Packet Company
Hi Chris,
We're delighted to hear that you found the process straightforward. Your feedback is valuable to us, and we appreciate you taking the time to share it.
Easy to book
Easy to book, though no reliable information which ferry might be available on the day.
July 26, 2026
Reply from Isle of Man Steam Packet Company
Hello Helmut,
We appreciate your feedback regarding the ease of booking and the information about ferry availability. We understand how important it is to have clear details for your travel plans. Thank you for sharing your experience.
It's always easy to Book on…
It's always easy to Book on Steampacket. Though as a frequent & Loyal, Customer? I cant say Im happy about having to depart from Larne, Now. As Belfast is a far more convenient Port for many Travelers. And it adds another £25 to my Taxi Fare!!!
July 26, 2026
Reply from Isle of Man Steam Packet Company
Hi George,
We appreciate your continued loyalty and are glad you find our booking process straightforward. We understand your concerns regarding the change in departure port and the additional travel costs this incurs, especially for frequent travelers.
Your feedback is valuable to us, thank you for sharing with us.
The while process was seamless and I am…
The whole process was seamless and I am grateful to all the staff in both terminals for their friendly customer service.
July 12, 2026
Reply from Isle of Man Steam Packet Company
Hi Elizabeth,
We appreciate your feedback and are delighted to hear that your entire experience was seamless. We're especially pleased that our staff in both terminals provided friendly customer service. Thank you again!
We hope to welcome you onboard again in the future.
Easy to use website.
July 10, 2026
Reply from Isle of Man Steam Packet Company
Hi Roger,
Thank you for your feedback! We are so pleased to hear that you found our website straightforward to navigate. We appreciate you taking the time to share your positive experience with us.
I couldn't get the boat I wanted
I couldn't get the boat I wanted, would be helpful to know a booking is not available, i.e. full, no room for a car etc.
July 26, 2026
Reply from Isle of Man Steam Packet Company
Hi J Mcalindem,
We appreciate your feedback and understand your frustration about the booking availability. We are actively working on ways to improve the clarity of our website and sailing availability.
Thank you for taking the time to share your feedback with us and we hope to welcome you onboard soon.
No hassle on line booking system
No hassle on line booking system. The only downfall was the price!
July 26, 2026
Reply from Isle of Man Steam Packet Company
Hi Linda,
We're pleased to hear you found our online booking system hassle-free. We understand your concern about the cost and appreciate you sharing your feedback with us.
We hope to welcome you onboard soon.
Reply from Isle of Man Steam Packet Company
Hello Mr Cherryman,
We are so pleased to hear that you found everything straightforward and easy to understand. Thank you for taking the time to share your positive experience with us.
Once I ticked all the right boxes it…
Once I ticked all the right boxes it was fine.
It could be easier to identify.
Some - such as identifying whether travelling by car of foot - were fiddly to spot, but the reminders that I had missed this were clear. It will be much easier next time.
July 23, 2026
Reply from Isle of Man Steam Packet Company
Hi Trevor,
We appreciate your feedback regarding the clarity of our booking process. We understand that some selections, like travel mode, could be more straightforward. We're glad to hear it will be easier for you next time and we'll consider your comments for future improvements.
Thank you again for sharing your feedback with us.
Service ran without any glitch both…
Service ran without any glitch both journeys ran on time with no delays.
July 16, 2026
Reply from Isle of Man Steam Packet Company
Hi Tony,
We are so pleased to hear that your journeys ran smoothly and on time. Thank you for sharing your positive experience with us!
It took a little getting used too at…
It took a little getting used too at first (I am of the retired generation) but now find it o.k. for my annual trip to your lovely island.
July 26, 2026
Reply from Isle of Man Steam Packet Company
Hi Ian,
We are so pleased to hear that you found our service to be a positive experience for your annual trip! We appreciate your patience as you became accustomed to it.
We look forward to welcomimg you onboard.
As a first time buyer
As a first time buyer, I found the process quite difficult. I had to start over numerous times as the card payment I chose was incorrect and I had to reinput my details quite a few times. I finally manager to pay for the tickets.
July 12, 2026
Reply from Isle of Man Steam Packet Company
Hi Judith,
We are sorry to hear that your first-time purchase was difficult due to payment issues. We understand how frustrating it must have been to re-enter your details multiple times. We'll review our payment process for how we can improve the experience for our customers.
We do appreciate you taking the time to share your feedback with us.
Very easy to use and book.
July 24, 2026
Reply from Isle of Man Steam Packet Company
Hi M P,
We're so pleased to hear that you found the process very easy to use and book. Thank you for taking the time to share your positive feedback with us; we truly appreciate it.
The booking has come through in my…
The booking has come through in my dad's name and not in my name even though we clearly input all my details as the lead passenger. Would be better if your system sent confirmation emails in the name of the passenger. Also my friend booked as foot passenger and sent me the details, I logged in 30 mins later to book for myself ensuring I used the same sailings and my fare was £12 more for the same sailings the same day and time on the same ship?
July 11, 2026
Reply from Isle of Man Steam Packet Company
Hello Victoria,
We appreciate you taking the time to share your feedback regarding your recent booking experience. We understand your frustration with the booking confirmation being in your dad's name despite your details being entered as the lead passenger.
Our fares are subject to availabillity at the time of booking, we aunderstand your disappointment that you were unable to secure the same fare as your friend, our reservations system will quote tje cheapeast fare available. Your insights are valuable as we continuously work to improve our services for all our passengers, thank you for taking the time to share with us.
It took me ages and kept restarting
It took me ages and kept restarting . For some reason I had to log out to book and log in for payments
July 25, 2026
Reply from Isle of Man Steam Packet Company
Hi E King,
We appreciate you sharing your experience with us. We are sorry to hear about the difficulties you faced with logging in and booking. We'll ask our tech team to look into these technical issues to improve our service.
Thank you for taking the time to share your feedback with us and we hope to welcome you onboard soon.
Reply from Isle of Man Steam Packet Company
Hi Valerie,
We're delighted to hear that you found our website easy to use and that amending your booking was a simple process. We truly appreciate your positive feedback!
We look forward to welcoming you onboard.
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