Generally seamless booking experience. Only minor gripe - it would be nice to be able to select new booking dates from the "sailing/pricing available" page. You can shift a day in either direction,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a comfortable reclining seat (which I wasn’t able to book online for the Mannanan) after having a major operation. The PSO looked after us when we boarded and ensured I had a quiet space with... See more
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Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
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I’ve booked multiple trips on the steam packet ferry to the iom. I’m generally happy with the booking process / travel experience etc. My only quibble on this occasion is that I checked the price for... See more
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Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.4
Excellent
9K reviews
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Used through necessity
Used through necessity, as they are the only provider across to the Island via the sea. On the whole they do a good job. If you can upgrade, I'd recommend as it can make the sometimes bumpy journey, more comfortable.
April 20, 2026
Reply from Isle of Man Steam Packet Company
Hi Debbie,
We appreciate you taking the time to share your experience with us. We're glad to hear that, on the whole, you found our service satisfactory. We also appreciate your recommendation regarding upgrading for a more comfortable journey. We hope to welcome you aboard again soon.
Reply from Isle of Man Steam Packet Company
Thank you for your feedback.
We are so pleased you found our website easy to use and that your booking was straightforward. Thank you for your positive feedback! We appreciate you taking the time to share your experience.
Choice of sailings to suit
Choice of sailings to suit, easy to use booking system . Happy with pricing.
July 8, 2026
Reply from Isle of Man Steam Packet Company
Hi Peter, many thanks for taking the time to leave a review!
We're pleased to hear that you had a positive experience creating your online booking. Was there anything within your experience that made you feel like you could only give us a one-star review?
We look forward to welcoming you on board.
Price Hike
Price Hike! I checked the prices of a trip to the Isle of Man on Tuesday evening, cost of taking the camper over £336.00 in the 5 day bracket. Spoke to family Wednesday morning to check all ok to visit and booked then, and lo and behold the price for the exact same sailings was up by £40.00 to £376.00. I cannot understand why this would be - everything was exactly the same and less than 24 hour since I checked. This is not the first time this has happened and I feel very aggrieved at being ripped off with such a hike in prices. In the past I have phoned the office to ask why and was told tickets at the original price had been sold in the mean time! There is nowhere on the site that says that there are a limited number of tickets at a certain price - perhaps that might be a good starting point for the Steam Packet - open and honest pricing structure. Sorry for the rant!
July 22, 2026
Reply from Isle of Man Steam Packet Company
Hello Barbara,
We are sorry to read of your disappointment with not securing your original fare. All special offers are subject to availability at the time of booking, and with a live booking system the price is not secured until a booking is made. We do understand this can be frustrating and we appreciate you sharing your experience with us.
We are actively looking at ways to improve the clarity of price availability when customers are booking and customer feedback helps us to do this, thank you again for yours.
Hard to follow all instructions .must…
Hard to follow all instructions .must be a simpler way to book .
Also your prices are becoming a rip off .
Specially for competitors and sponsors for motorcycle races .
July 22, 2026
Reply from Isle of Man Steam Packet Company
Hi William,
We're sorry to hear that you found the booking process difficult and that you're concerned about our pricing, especially for competitors and sponsors. We appreciate you bringing these issues to our attention and will certainly take your feedback into consideration as we strive to improve.
Thank you for taking the time to share your feedback with us.
Reply from Isle of Man Steam Packet Company
Hi Claire,
We're glad to hear that you found the process straightforward. We appreciate you sharing your feedback with us, thank you!
We hope to welcome you onboard soon.
Reply from Isle of Man Steam Packet Company
Hello Mrs Shepherd,
We're so pleased to hear that you found our booking system easy and our staff friendly and well-informed. We truly appreciate your positive feedback!
After trying a few times to Book the…
After trying a few times to Book the Steam Packet from Dublin to Isle of Man and return , I was successful in booking the dates I wanted for TT 2026 , quite easy when dates are available?
July 8, 2026
Reply from Isle of Man Steam Packet Company
Hi Paula,
We're so happy to hear you were successful in booking your desired dates for TT 2026! We appreciate you persevering and are glad the booking process was easy once availability was confirmed.
We look forward to welcoming you onboard.
Must Try Harder...
The website feels outdated, as though it hasn't been updated since the early 2000s. Ticket prices are expensive for what you get, and the ferry itself appears tired, and in need of significant evaluation of prices to reflect what you receive. It seems the company benefits from having very little competition on passenger routes to and from the Isle of Man, which may explain why the overall customer experience hasn't improved.
July 8, 2026
Reply from Isle of Man Steam Packet Company
Hi Paul, thank you for leaving a review.
We're sorry that you found the website felt outdated. If you wouldn't mind providing us with further details, this would help us with improving the customer experience.
We're also sorry to hear that you don't find the customer experience has improved. Should you wish to speak to someone about this, we can provide you with an email address to do so.
just a shitty user interface
just a shitty user interface. hard to find what you want, very counter intuitive.
July 22, 2026
Reply from Isle of Man Steam Packet Company
Hello Josem, thanks for the review.
We're sorry that you found it difficult to find what you wanted, and appreciate this would be frustrating, however we kindly ask that you use appropriate language as this is a public forum.
If you'd like to provide us with further details as to exactly what parts of the booking process were most difficult, please feel free to do so, as this will allow us to look into improving the customer experience. You can add to your review, or if you'd rather send us an email, you can do so using social@steam-packet.com
Reply from Isle of Man Steam Packet Company
Hi AG20012,
We're so pleased to hear that you found the booking process easy and our staff helpful. Thank you for your wonderful feedback, we truly appreciate it!
Reply from Isle of Man Steam Packet Company
Hi D.Baker,
We're so happy to hear you love our ferries! We understand your thoughts on the pricing and appreciate you sharing your feedback with us.
Thank you and we hope to welcome you onboard soon.
Easy enough to book !
July 23, 2026
Reply from Isle of Man Steam Packet Company
Hi Peter,
We're delighted to hear that you found the booking process to be easy and straightforward. Thank you for sharing your positive feedback with us!
The booking process was user friendly…
The booking process was user friendly and relatively simple to do. I did, however, realise after I had booked that there was a possibility that, coming from London, we may not make the early ferry in time. The rebooking was handled professionally and efficiently and I was impressed with this excellent service. Thank you.
July 8, 2026
Reply from Isle of Man Steam Packet Company
Hi Sandra,
We're so pleased to hear that you found the booking process user-friendly. We're especially glad that our team was able to handle your rebooking professionally and efficiently.
Thank you for your kind words about our service and we hope to welcome you back onboard again in the future.
Reply from Isle of Man Steam Packet Company
Hi John,
We are so pleased to hear that you found our booking system easy to use. Thank you for taking the time to share your positive feedback with us. We truly appreciate it.
The booking experience was easy but the…
The booking experience was easy but the ferry was very expensive
July 7, 2026
Reply from Isle of Man Steam Packet Company
Hi David,
We're glad to hear that your booking experience was easy. We appreciate your feedback regarding the cost and regularly review our pricing to ensure it remains dynamic. Thank you for sharing your thoughts with us.
Booking was easy and straightforward
Booking was easy and straightforward, the site was a doddle to navigate and I got the sailings i asked for.
July 22, 2026
Reply from Isle of Man Steam Packet Company
Hi Tony,
We're so pleased to hear that your booking was easy and straightforward, and that you found our site simple to navigate. Thank you for your positive feedback!
Reply from Isle of Man Steam Packet Company
Hello May,
Thank you for your review, we appreciate it. We are glad that you found it enjoyable and comfortable!
We are grateful for you taking the time to share your feedback with us!
Reply from Isle of Man Steam Packet Company
Hi Karen,
We are happy to read that you found the process simple and straightforward. Thank you for taking the time to share your feedback with us.
We look forward to welcoming you onboard.
Booking was so easy
July 8, 2026
Reply from Isle of Man Steam Packet Company
Thank you Tony, we appreciate the positive feedback.
We are pleased that you found booking easy to complete. We are grateful for you taking the time to share your feedback with us.
We hope to welcome you onboard soon.
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