I think if you have booked before you know the twists and turns and small active boxes that you need to fill before you move on. Even so as an experienced traveller to the Island I did make some error... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some of the drop down menus are quite small and as an older person it's sometimes difficult to actually click on the correct one. I'm also surprised that as an Island resident there are no concessions... See more
Company replied
Reasonably easy process although it is a bit irritating going through all the options that you do not want. Should be a tick box that lets you see the options if you want to or skip them if not inter... See more
Company replied
Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
Company replied
Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.3
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frustrated
Timed out 1 st time, didn’t accept my credit card initially, had to start all over again, then didn’t accept our £70 voucher.
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Travelled to Douglas last year and the…
Travelled to Douglas last year and the boat was excellent.
Today's boat is an absolute skip. It is full to the brim , having to search for a seat and if we're having something to eat ,it's with a table of strangers. The restaurant doesn't have a spare seat and whether your eating or not ,your sitting there.
The staff are very nice trying make the best of it but this boat really is a brutal
July 26, 2026
Unprompted review
Reply from Isle of Man Steam Packet Company
Hello David,
We're truly sorry to hear that your recent journey was not as comfortable as your previous experience. We understand your frustration with the crowded conditions and the difficulty in finding suitable seating, especially when trying to enjoy a meal. We appreciate you acknowledging the efforts of our staff, and we will certainly pass on your feedback.
Thank you again for taking the time to share your feedback with us.
Booking was fairly quick and easy and…
Booking was fairly quick and easy and encountered no problems.
July 11, 2026
Reply from Isle of Man Steam Packet Company
Hi James,
We're so pleased you found our booking process quick and easy, and encountered no problems. Thank you for your positive feedback!
Not happy
I found that the dates I wanted weren't available for a 5 day break I have had to book 7 days at a very high cost, not happy
July 25, 2026
Reply from Isle of Man Steam Packet Company
Hi Michael,
We understand your disappointment regarding the availability and cost for your desired break. Our Reservations team would be happy to assist you look into alternatives if you wish? They can be contacted by email: iom.reservations@steam-packet.com or by phone 08722 992 992 or 01624 661661.
Thank you for sharing your feedback with us, customer feedback assists us as we continue to review our services.
Fell foul of dynamic pricing mid booking
There is clearly an issue , that the system is being manipulated whilst in the process of booking.
I checked to see the cost of two motorbikes and three people. This was more expensive than booking separately. Plus the price kept changing. In addition when I booked the first package , the second immediately became more expensive. You can call it dynamic pricing , but it’s clearly exploitation. Be clear open and up front. Price your crossings and don’t change mid flow.
July 25, 2026
Reply from Isle of Man Steam Packet Company
Hi Vineet, thanks for the review.
We're sorry to hear it took you a long time to book. Was there anything specific that made things more difficult for you?
You can add to your review, or if you'd rather send us an email please feel free to do so using social@steam-packet.com
A little longer time before it times out
The booking was fine but could do with a bit longer before it times out and you have to start again.
When booking I chose the car size but had forgotten about the roof box which I then had to go back and amend the size, but it had timed out by the time I had the new measurements.
Also when reading about the different lounges that are available it wanted to time out, so a few more minutes would be handy.
Apart from that the process was okay.
July 23, 2026
Reply from Isle of Man Steam Packet Company
Hi Julia,
We appreciate you taking the time to share your experience with our booking system. We understand how frustrating it can be when a session times out, especially when you're trying to finalise details like vehicle size or research lounge options. Your feedback about needing more time is very valuable, and we'll certainly look into extending the timeout duration to improve the user experience.
Reply from Isle of Man Steam Packet Company
Hi PN,
We appreciate your feedback and are glad to hear your experience was as expected. We will certainly review how we present our fare types to make them clearer for everyone.
Thank you again for the feedback and we look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Lynne,
Thank you for your feedback, we appreciate you taking the time to share with us. We are glad you found the website and service user friendly.
We hope to welcome you onboard soon.
Brilliant Customer Service
Can I just say what brilliant customer service I got from a young lad (Adam)at the sea terminal, I received the other night. He was so helpful & patience with me as I was changing/ buying new boat tickets. He is a credit to your company.
July 22, 2026
Unprompted review
Reply from Isle of Man Steam Packet Company
Hello Anne,
We are absolutely delighted to hear about your positive experience with our team member at the sea terminal. It's wonderful to know that you received such helpful and patient service while changing your boat tickets.
We will share your feedback with the staff member and truly appreciate you taking the time to share your kind feedback with us.
Easy and straightforward
Online booking is easy enough and very intuitive. All done and dusted in under 15 min....thank you.
July 24, 2026
Reply from Isle of Man Steam Packet Company
Hi Jason,
We're so pleased to hear that our online booking process was easy and intuitive for you, and that you were able to complete it quickly. Thank you for your positive feedback!
apperance
although a little clunky looking your website was a easy and functional as any other.
July 23, 2026
Reply from Isle of Man Steam Packet Company
Thank you for your feedback.
We appreciate you taking the time to share your feedback regarding the appearance of our website. We're glad to hear that despite your initial impression, you found it easy and functional to use.
We hope to welcome you onboard soon.
Initially easy to book
Initially easy to book. Cabin on Manxman translated into nothing on Ben-my-Cree and still waiting for refund
July 10, 2026
Reply from Isle of Man Steam Packet Company
Hello Simon,
We are very sorry to hear about the issue with your cabin booking and the delay in your refund. We understand your frustration and we will ask our Reservations team to look into this for you.
Thank you for taking the time to share your feedback with us.
Fairly easy to make my first booking
Fairly easy to make my first booking, went reasonably well
July 23, 2026
Reply from Isle of Man Steam Packet Company
Hi Peter,
We're so pleased you found the booking process fairly easy for your first reservation and that everything went reasonably well. We appreciate your positive feedback!
Reply from Isle of Man Steam Packet Company
Hi Shane,
We are so glad to hear that you found the process straightforward. Your positive feedback is truly valued, and we appreciate you taking the time to share it with us.
We look forward to welcoming you onboard soon.
Sorted in the end
My boat was cancelled and I found out through local media rather than direct contact from the steampacket. I managed to change my booking on the website, it errored a couple of times but got there in the end. However, I ended up in credit as there was not a cabin available on the new booking but it was unclear on the website how to claim the credit.
I phoned up the the next day and after a 5 minute wait to get through to an operator in was resolved .
July 24, 2026
Reply from Isle of Man Steam Packet Company
Hello MSJ, thanks for your review.
We understand how frustrating it can be to experience disruptions to your travel plans. We did mention in the media release that any affected passengers would be contacted via our Reservations Team, who have been contacting passengers in order of travel date, which may be why you hadn't heard directly from us at that time.
We'll look at making how to claim any refunds clearer on the website. However we're happy to hear that this was resolved for you upon contacting the Reservations Team.
With my gf living on the island I’ll be…
With my gf living on the island I’ll be coming over every couple of weeks not had a bad experience yet
July 10, 2026
Reply from Isle of Man Steam Packet Company
Hello Mr. Laking,
We're so glad to hear you're consistently having positive experiences with us during your visits! We appreciate your kind words.
We hope to welcome you back onboard again soon.
An Excellent Company.
Year in, year out these guys at the IOM Steam Packet Company all work so hard to make each and every crossing of the Irish Sea a truly a special experience.
Thanks to every single one of you.
Cheers.
Henry S.
July 24, 2026
Reply from Isle of Man Steam Packet Company
Hi Henry,
We are so pleased to hear you consistently have such a special experience on our crossings of the Irish Sea. Your kind words mean a great deal to our dedicated team.
Thank you for your wonderful feedback and we look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Jane,
We're delighted to hear that you found our booking process straightforward and that making changes was easy. Thank you for your positive feedback; we truly appreciate it!
Straight forward
July 24, 2026
Reply from Isle of Man Steam Packet Company
Hi Dave,
We are glad that you found it straightforward, thank you for taking the time to let us know.
We hope to welcome you onboard soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.