Stebbings Reviews 

422
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated sales team for being exceptionally helpful, thoroughly knowledgeable, and consistently polite throughout the entire vehicle purchasing journey. Many individuals deeply appreciate the remarkably smooth handovers, transparent explanations, and overall stress-free environment when choosing and securely finalizing a new car. However, some people mentioned experiencing frustrating communication delays, remote response limitations, or occasional minor issues with email support channels. A few consumers also noted encountering unexpected challenges regarding missing follow-up documentation, initial vehicle presentation conditions, or necessary post-purchase assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, hassle-free car buying... See more

Product

Customers report positive experiences with the product, highlighting the wide range of vehicles available... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are polite, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying a vehicle through Stebbings after finding the car I wanted on Auto Trader. Although there wasn't any room for negotiation on the screen price Ton was friendly and helpful... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From first contact (via Autotrader advert) to driving our car home, Stebbings and Chris who we dealt with, were fantastic. We felt very safe in their hands. Chris ensured the car was thoroughly clean... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(422)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful staff

Having used Stebbings many years ago to buy a car, it was an easy choice to return. All the staff were friendly and helpful, firstly Tom who was happy after we had test driven a BMW, to go through details including given us figures to think about. Then on returning a few days later Charlie went through the final paperwork with my wife, Charlie was then on hand to complete the changeover. Quite happy to recommend them all.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with Stebbings

Great experience with Stebbings. Over the last 13 years we have had 5 cars from them. Got my latest one tonight. I dealt with Tom who was brilliant throughout, very knowledgeable and explained every part of the process. The car was immaculate on pick up this evening,I couldn't be more happier. Thank you Tom for all your help and professionalism

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

5 star

5 star. Tom made the whole process very straightforward and stress free. I’m very happy with my new car.

February 25, 2026
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Rated 5 out of 5 stars

Fantastic service from Tom boyns

Fantastic service from Tom boyns, seen the vehicle today and taking it home today. Great price on my part ex. And the finance very simple, will be back for my next new vehicle. Thanks again tom and the team.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, professional service

Smooth, professional experience throughout the whole process. Tom Boyns was an absolute pleasure to deal with. Quick replies on emails and extremely quick process on collection. In and out in 10 minutes.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull

Very helpful , friendly, and sales person Chris was very kind highly recommend for buy your next car from them. From your dream car to one that's more suitable .(Lotus to a Astra).we live about 30 miles away and if we walk around the local supermarket we can see lots of cars with the Stebbings cars sticker on them .

February 15, 2026
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Rated 5 out of 5 stars

Jake the salesman was amazing

Jake the salesman was amazing. My daughter bought a car there a few weeks ago and I was very impressed by him then. When I bought mine he was very genuine and honest and tries his best to help in any way. Wonderful service would highly recommend buying a car from him.

February 15, 2026
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Rated 5 out of 5 stars

Wow what a lovely car

Wow what a lovely car..the car is just three years old and has only 11000 miles on the odometer…everything is just like new, when you look under the bonnet it’s immaculate.
My salesperson was Neamh and she was very good, she had got everything ready for me on collection day.
I will definitely be recommending Neamh and Stebbings as the place to buy a really good car.
Thanks David.

January 30, 2026
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Rated 5 out of 5 stars

Charlie was very polite and helpful

Charlie was very polite and helpful, I’m not a car person and he was more than happy to show me around the car after purchase to demonstrate how to function all the features. He provided a clear explanation on add on services they provide and have a clear idea if it was suitable for my needs.
He went through a vulnerability questionnaire even though I would not class myself as vulnerable to ensure I was happy and I felt safe marking the purchase. Thanks Charlie

February 6, 2026
Unprompted review

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