Do not go near if disabled
The worst holiday we have ever had I am disabled 73 years old and in a wheelchair I asked twice and phoned just to make sure it was disabled friendly all yes no problem as got 4 lifts. all the lifts don’t take a wheelchair and it stops about 5 inches below the floor level on reporting to the receptionist desk very rude man said you have a private booking and nothing to do with us .the swimming pool was impossible to use a wheelchair because of the ramp being to steep if this was the uk the hotel would be closed for health and safety reasons
The apartment again not suitable for wheelchair as door to narrow was told by anger man cleaning the apartment we could not leave our cases in the room as we where to early .the room was never cleaned or towels and bed linen was never changed for 20 days there are no instructions on any thing cooking rings tv just nothing left to help you after paying 65 euros for cleaning someone mentioned using ear plugs but when you have people next door that party till 5.45 am and the other next door was 3.45 am and reception not interested as you are not part of the hotel .ever time I wanted to go out I had to dismantle my wheelchair resulting in me only going out at night as I had cut my stomach try to get the wheelchair in to the small lift we had been going to the real Spain for 30 years but this was Blackpool by the sea we will never go back to Spain
As the experience was so bad .so 6 thousand pounds spent on 20 days we tried to get an early flight back home but all flights where full and booking .com did nothing to help about disabled problems with the room I only gave it one star because of the fantastic views from the balcony and the room was clean
please note this was the 11 th floor Scandinavian private apartment
