Stellantis &You UK - Vauxhall Wimbledon Reviews 

Heiko was very helpful throughout our visit

I recently bought a Vauxhall Mokka from Plough Lane Wimbledon and just wanted to say a big thank you to Heika and Medhi. They were both really helpful, friendly and easy to deal with without ever being pushy which made the whole experience much more relaxed. They both went out of their way to help and made the whole process straightforward. I would definitely recommend Heika and Medhi to anyone looking to buy a car from Stellantis. Thanks again to you both.

Awful communication, damaged car and extremely disappointing customer service!

I am extremely disappointed with the service my husband and I have received from Stellantis &You Wimbledon.

We booked our car in for work to be carried out and the team kept the car for 10 days, with very little communication or meaningful updates. During this time, we were left without a car and without any clear indication of when the work would be completed.

After 10 days, we finally received communication advising that the work had not been completed, together with a quote for the original work required. We were also told that the team would need to wait even longer for the required part.

To be clear, the cost of the work is not the issue. The issue is the lack of communication, the significant inconvenience and the expense we incurred as a result of being without our car for 10 days with very little information.

Unfortunately, matters became even more frustrating when we collected the car. While discussing the quote, we noticed that the car had been scratched in two places while in the dealership's care.

We have now been waiting for approximately 8 days for a response regarding the damage. I called yesterday and left a message, but nobody returned my call. I called again today and, despite speaking to the team, we are still waiting for someone to take responsibility and provide a resolution.

We are more than happy to pay for a professional service, but we expect professional communication, accountability and care for our vehicle in return.

At this point, it feels as though we are having to repeatedly chase the dealership simply to get someone to acknowledge the damage caused to our car.

Very disappointing experience and, unfortunately, not the level of customer service I would expect from a Stellantis & You dealership.

Much improved dealership, when Stellanis took it over it went downhill for a while but fortunately things seem to be getting better. I have been a customer for 20 years recently had a recall on my Vauxhall and things have improved thanks to new management.

Maitri was excellent with me, great service and answered every question i had, would really recommend her to anyone!

Took car in for service and airbag recall.
Car came back with bodywork damage and other issue (incorrect vim ID and oil) they left someone else’s keys in my car.
A shambles of an operation and they know how bad they are! Yet the keep screwing people over!

Great service from start to finish. I had my Vauxhall Astra serviced today and I’m very happy with the service I received. Helin Asmagul was friendly, professional and explained everything clearly. The work was done efficiently and the car is running well. I would definitely recommend them and will be using their services again.

Manny was very nice. Was a bit of waiting tho.

Maitri was super helpful guiding us through the car buying process. She took away all the stress. Definately s better experience than the big car supermarkets

My new car had several defects, one being a leaking petrol tank. Stellantis Wimbledon, who sold it to me, had the car in for several days and told me it was fixed, but the leakage continued. They are completely uncontactable in any meaningful way. They say they'll get back to you and don't. As it is dangerous, I am getting the car repaired locally and suing them for the cost. In addition they damaged the bodywork but again despite having formally assessed the damage twice said they couldn't deal with it because they needed to talk to their boss (!) who is apparently rarely there.
MY ADVICE IS AVOID AT ALL COSTS

Our Peugeot 3008 had its annual service last week at Stellantis & You Wimbledon, since then we have had to have the AA out twice in 3 days with faults on the car and it’s now deemed not drivable.

Called Stellantis & You to get the car booked in to be repaired, but told the next available date is not until mid-September.

The car cannot be driven, and we now have a 6 week wait for it to even get looked at! No curtesy car. Is a 6 week wait really acceptable? Would the CEO Richard Garbutt be happy with this level of service for his car?

Maitri was very helpful from the first time we met. We didn’t agree on to purchase a car right away but she has followed up with me on how I’m getting on with my search and I really appreciated that and that made a big difference for me to choose Vauxhall. We agreed to meet again and we managed to agree on a deal. She has given me every information throughout fully, explained everything deep into details. She wax extremely helpful and friendly as well. Highly recommend her!

Excellent service

Maitri greeted us on forecourt and showed us around and explained about the different cars she was selling
We went on a test drive with her and we felt very safe and at ease with her and she explained all the buttons / features
We then want inside to sort out the finance which was great
We both left feeling that we have received great professional service and would recommend that you come in to see her
Thanks

I just want to say a big Thank you to stellantis Wimbledon. I want also give a special shoutout thank Anthony for his service. He was very professional, help answer every question. I would him recommend to any looking to purchase for Stellantis.

Excellent service. Excellent staff. Thank you Moe

Excellent customer service! Big thank you to Moe for making this a pleasant experience.

I would like to say a big thank you to all who were involved in collecting and delivering my dad’s mobility car and for the excellent professional service provided by Stellantis including the MOT, the cleaning, collection and delivery.
Will definitely use this garage again.
Thanks again all your help.
Mr a thornley

Very good service at Stellantis Vauxhall Wimbledon Nova who dealt with my wife and myself was very pleasant, polite and helpful

I was assisted by Maitri who went through information with me and took the time to answer my questions well and arranged my test drive.
Following initial day, I was able to clarify things as I went on. I have had a good experience of this process.