Great customer service, the staff were helpful and friendly, as if they were genuinely enjoying their job. Cabin rooms to a good standard as were the toilets/bathrooms. Great bar & restaurant where p... See more
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Review summary
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Reviews shaping this summary
Smooth booking in process for foot passengers. Very good car parking rates at Cairnryan port. On board facilities were adequate - found the restaurant fairly expensive, but was expecting this to be... See more
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Very easy check-in and boarding process. The overnight ferry works perfectly for my needs. Passport queue check at Dutch side is very frustrating. It was almost 2 hours until I drove away. At Chann... See more
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On time, friendly helpful staff. Cabins a much better temperature this time. Often too hot making it hard to sleep. My family and I use the Belfast Liverpool crossing about three or four times a year... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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Your staff are second to none
Your staff are second to none. They are professional, friendly and extremely helpful. I wouldn't travel with any other ferry company across the Irish sea
July 27, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your wonderful 5-star review.
We're delighted to hear that our staff made such a positive impression. Providing professional, friendly, and helpful service is at the heart of what we do, so it's fantastic to know this was reflected in your experience. Your loyalty and kind words mean a great deal to us, and we look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Extremely Hot Cabins! don't book
I am writing to formally lodge a complaint regarding my recent 8-hour journey, for which I was charged £85.
The cabin provided measured only 3 square metres, which proved to be extremely cramped. To make matters worse, there was no air conditioning, leaving the space stuffy and claustrophobic. Unfortunately, we felt uncomfortable and suffocated throughout the entire duration of the trip.
When I contacted your customer service team in the middle of the night to raise these concerns, I was informed that nothing could be done to assist us as there was only provision for heating it and no cooling. This response was deeply disappointing, as we had hoped for at least some alternative solution or guidance.
Given that the conditions were genuinely unacceptable and the service provided fell far below a reasonable standard, I respectfully but firmly request a full refund of the £85 fare.
I trust that you will take this matter seriously and look forward to your prompt response.
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for taking the time to share your review.
We are truly sorry to hear how uncomfortable your journey was and that the cabin did not meet your expectations. We also sincerely apologise that, when you raised your concerns during the crossing, you felt that no assistance or solution was offered. We understand how disappointing and frustrating this must have been, particularly on an overnight journey.
Your comments are important to us, and we would like the opportunity to investigate this further. Please contact our Customer Services team with your booking reference so that we can review your experience in full: stenaline.co.uk/contactform
Once again, we apologise for the disappointment caused and appreciate you bringing this matter to our attention.
Regards
Hayley
Stena Line
My grandson really enjoyed the pirates…
My grandson really enjoyed the pirates and princess theme trip the entertainment was great well worth the money great day out
July 25, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're so pleased your grandson enjoyed the Pirates & Princesses themed trip and that the entertainment was a hit.
Hearing that it was a great day out and good value for money means a lot to us.
We hope to welcome your family back on board for more adventures in the future!
Regards
Hayley
Stena Line
Good Journey, but Baggage Handling and Food Could Be Better
I’m giving Stena Line 3 stars based on my experience.
Firstly, at the Liverpool terminal, there is no conveyor belt for loading baggage like there is at the Belfast terminal. Passengers have to load their luggage into the baggage vehicle themselves. There was also no staff member at the loading area to organise or assist with this. Because everyone was placing their bags wherever they could, the luggage was not loaded in an organised manner, making it difficult for others to find space and load their bags.
Secondly, I was disappointed with the food on board. The overall quality was not very good and could definitely be improved.
Apart from these issues, the overall journey was okay, but improving the baggage handling process at Liverpool and the quality of the food would make the experience much better.
July 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We're sorry to hear that the baggage loading process at Liverpool did not meet your expectations and that you were disappointed with the quality of the food onboard.
We appreciate your comments, and they will be shared with the relevant teams for review. We're pleased that, despite these issues, your overall journey was satisfactory.
We hope to welcome you onboard again in the future.
Regards
Hayley
Stena Line
On time
On time, fantastic staff, effortless embarkation and disembarkation. Clean environment
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed our friendly staff, clean environment and smooth journey. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Check in and boarding with a car and small dog!
Check in and boarding with a car, 2 passengers and our Shih Tzu Bailey was easy. Pet cabin was spacious and spotless. Beds were comfortable although it was only @ 3 hours smooth crossing. Easy disembark also. Food was OK but pricey for the quality. Would definitely use this Ferry and Route if going to Ireland 😎👍
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that check-in, boarding and your pet cabin experience went smoothly.
We also appreciate your feedback on the food and are pleased you'd choose to sail with us again.
Regards
Dave
Stena Line
The ships are clean and modern
The ships are clean and modern. On board facilities are excellent. The car decks are easy to park on
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed our ships, facilities and easy boarding experience. We look forward to welcoming you back again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed our friendly staff, clean ship and great onboard facilities. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Great Service
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed our service and we look forward to welcoming you back onboard.
Regards
Dave
Stena Line
The ferry left Cairnryan on time and we…
The ferry left Cairnryan on time and we had a comfortable crossing
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're pleased to hear you had a comfortable and punctual crossing. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Lovely clean boat
Lovely clean boat. We stayed in the Barista bar and while the surroundings were pleasant and facilities were good the seats were very uncomfortable.
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review. We're pleased to hear you enjoyed the clean ship and pleasant surroundings in the Barista Bar.
We appreciate your feedback regarding the seating and will share your comments with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The whole process was so slick
The whole process was so slick. From booking, to parking, to checking in. So slick. Smooth and comfortable journey out, really friendly and helpful staff. The boat was clean and tidy. Disembarkment good, friendly bus driver . All good. The same on the way home but a bigger and busier boat. Again slick service, friendly helpful staff, really good food. I cannot fault anything at all. Excellent service, well done x
July 25, 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed a smooth journey, friendly service and great food onboard. We look forward to welcoming you back soon.
Regards
Dave
Stena Line
Bring your own lunch!
The ferry and the crossing were perfect, nothing to complain about here. The prices of food etc. on board is nothing short of robbery, you expect this, but why? The actual cost of the sailing was fair though.
July 22, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're pleased to hear you enjoyed your crossing and found the sailing to be good value.
We appreciate your feedback regarding onboard food and drink prices and will ensure your comments are shared with the relevant team.
We hope to welcome you onboard again soon.
Regards
Hayley
Stena Line
Our journey to Scotland with Stena is…
Our journey to Scotland with Stena is allwaysa great 👍😃 start to our holiday. The staff are are always very helpful travelling with our pet is made very easy because of the pet lounge it's brilliant. Look forward to booking again next year 😁
July 28, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed our helpful service and Pet Lounge. We look forward to welcoming you onboard again next year.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're delighted to hear that you enjoyed your room and found our staff friendly and helpful.
We appreciate your feedback and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Very simple online booking Service and…
Very simple online booking Service and great pricing
July 28, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're pleased to hear you found booking simple and our fares great value. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear our staff were lovely and helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Good sailing, breakfast poor, evening meal great
The breakfast on the Stena Adventurer was cold despite ordering immediately on boarding. There were no eggs available and the price wasn’t discounted to take this into account. The latte was poor. It would have been helpful to be provided with a link to the TFI Leap visitor card as our group were unaware that buses did not accept card payments or notes, couns only or the Leap card. This resulted in several of our group almost missing the ferry back. Yes, we should have done further research before we went but it would be simple for Stena to add a link in the booking confirmation of tips on getting around. The Estrid on the way back was good, although the tea/coffee machine was not working in the departure lounge. The food in the restaurant was good with generous portions and after my bad coffee experience in the morning I stuck to tea with fresh milk, which was great. Several members of our large group were also confused about where to park and signage wasn’t clear. The sailing to and from Dublin was timely and smooth.
July 25, 2026
Reply from Stena Line UK
Good evening,
Thank you for taking the time to share your review.
We're pleased to hear your sailings were smooth and on time, and that you enjoyed the food and service on your return journey.
We're sorry that aspects of your experience fell short of expectations, particularly the breakfast on Stena Adventurer, the issues with the coffee machine, and the challenges some of your group experienced with parking and local transport.
We appreciate your feedback and will share your comments with our teams.
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
All aspects of the sailing.
All aspects of the sailing.
On time, food good and staff friendly.
July 28, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're pleased to hear you enjoyed the sailing, good food, and friendly service from our team. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Reliable
Reliable, friendly and clean. Consistent service. I have travelled Stenaline for 30 plus years and they just keep getting better.
July 28, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review and continued loyalty. We're delighted to hear you continue to enjoy our reliable, friendly service and look forward to welcoming you back onboard again soon.
Regards
Dave
Stena Line
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