Steven Madden Reviews 337

I bought Steve madden sneakers, man, if I wanted to have my legs amputated I would gon to the hospital. I am wearing my size but when I am walking it feels like I am wearing 3 times my size. I walked 5 minutes in them and I know that I'd never want one for life.

Total garbage customer service and inconsistent sizing. The products are cheap too. My sandals fell apart after only wering them 5x. Do not recommend! Save your money and order elsewhere with similar styles.
I'd give zero stars if I could. They call their customer service, customer satisfaction specialists... more like customer dissatisfaction specialists!

Worst sneakers ever!!! Got blisters...super uncomfortable...could barely walk more than an hour in them. I left them in the street after trying them for 10 days!

Ordered £120 pair of the Maxima-R Trainer BLACK - website advised going up 1 size I’m normally a 6.5/7 ordered size 8 they arrived the next day prompt delivery happy with this - but sizing is out size 8 were far too small and far too tight my friend is a size 6 they were comfortable and great fit for her I’d advise sizing up 2 sizes if sent them back and ordered two sizes up so fingers crossed there a better fit for me currently waiting on refund for the size 8 hoping that won’t take long defo size up twice but other than that my experience was good :)

Steve Madden didn’t even send the right size so they screwed up the order from the beginning. When I asked for a replacement be sent they said they could no longer send to the address they sent the original order to…what in God’s name!?! I asked for a return slip and was assured by email (of which I have proof still) from customer service I wouldn’t be charged a restocking fee and would receive a full refund in the amount I paid as it was their fault to start and lo and behold they lied! Steve Madden has now stolen money from me for their own mistake, the shoe quality is cheaply made, and I never wore them because they never would have fit. But judging by the feel of holding them in my hands they’re cheap and I’ll go spend $1200 or more at a higher brand name store on a pair of red bottoms. I have reported their dishonesty and theft to BBB and VISA.

So the all black sneakers with rhinestones I’m 42yrs old I waitress the summer I work 4 days 5 hr shifts. I purchased before and imo there was more ware then should be but this season I got a new pair. I’m an adult and I take care of my things so maybe 2 months in I’m now thinking a stone fell off anyway I sent a pic it’s where my big toe is a hole it’s getting bigger well tell me how a hole got on the top of the sneaker? I get around n under sure normal wear but I’m not dragging the tops of my foot on anything. I’m a grown adult come on I take care of my things and for this to be normal wear. I get compliments all the time but it’s upsetting they are coming apart after 3 months I guess it’s but at your own risk?

When I placed an order online, I accidentally entered the wrong email address. I contacted customer service shortly after, but they informed me they couldn't correct it. The only option was to cancel the order, but I wouldn't receive a cancellation email because it would go to the incorrect email address. This experience was absolutely terrible and has cost them a customer. To make matters worse, the entire conversation took 40 minutes because "Mark" was responding every five minutes.

Rude customer service. I chatted with someone named Jessica about a few questions and she made me feel so dumb just by being confused about a discount code and SM perks.

Please don't trust them, save yourself some time!

I ordered a pair of boots online, paid for them and have been told to expect them within a week. After two weeks, I contacted costumer service and they told me I had to be patient and to wait for an email confirmation from Canada Post that never came. The costumer service team was copying and pasting pre-written emails without answering my questions or adressing my concerns. They only said they would do 'follow-ups' with their warehouses to see where my order was at - I never had any more news about my order. Nobody could tell me if it was being processed or sent, when I had already paid almost 200$ for the boots.

After a month, my order was cancelled. They said they didn't have the boots I had already paid for, they were out of stock apparently. That said, they didn't take the time to take the boots off the website. Even now, the boots are still shown as available on their website, but costumer service STILL says the boots are out of stock.

All they had to give me as compensation was a 15% discount code. I spent a MONTH follow up with them and asking when I would get my boots I had paid for. I worried and wondered if I was being scammed. I actually was... I will never buy from this company again!

I ordered a pair of shoes with the assumption that they would get here within the time frame Steve Madden said. They took too long to start processing the order, so I called to ask if I could change the shipping to expedited, redirect the package to a new address, or cancel the order. They told me none of those things could be done. They have gotten my package shipped several days over their expected processing time, and the package will be arriving too late for me. I will never be ordering from them again since they have no respect for their customers.

DO NOT BUY FROM STEVE MADDEN. I have had the same returns issue as sooooo many other customers. I’ve been trying to return shoes, I paid for a returns label, I was charged for the return but never received the label. I’ve been back and forth over email and nobody will help me. Everytime I get a response I’m told to contact a different company and then that company tells me to contact Steve Madden. Nobody will help. Now I’m being told that I need pay €28 to return the shoes through my own postal service even though I’ve already paid €14.45! Steve Madden are a scam. I buy a lot online and have never had these sorts of issues with any other company.

I got a Birkenstock edition from Steve Madden and got everything wounded each time im wearing them, wouldnt ever spend that amount of money for this brand again!

Steve Madden claims to be a high end shoe but mine fell apart (literally) 6 months after I bought them. I wish I could add a picture… the soles split from one side to the other and the insole slipped down into the crease. I paid so much for them and now I have to just throw them away.

Horrible customer service. I ordered sandals online with express shipping, took 2 weeks to come. They sent the wrong shoes. I reached out to customer service and they said they’ll send a new pair once I return the wrong ones. After an hour of fighting with them, they agreed to send me a new pair right away and gave me 15 days to return the wrong pair. Another week and a half to receive my “expedited shipping”. Wrong pair again. Same situation a third time. Wrong pair again the third time. It’s now a month and a half later and they still haven’t offered any kind of solution besides refunding my money once I go out of my way for a third time to return their mistake. It’s almost end of summer and I still don’t have sandals and countless hours arguing with customer service and returning their mistakes. Do yourself a favour and order from any other company.

I tried to return a pair of shoes that didn't fit and was told they were "final sale" and not returnable. I read the return policy before purchasing and it stated that items endding in $.99 etc were final sale. The cost of the item in my bag ended in $.00. Industry standard for honest companies is to have in red letters "final clearance". A tiny little font in black below my cart says "final clearance". My bad, I guess, but I find this to be misleading and decietful. Why not provide great customer service and be VERY CLEAR on final sale items?

What a joke..
I ordered some sandals and got an email the next day they were on the way. For a fey days I couldn’t track my order because it was not given to the delivery company yet.. I waited two weeks only for my order not te be cancelled but ‘returned’ without contacting me. That is horrible. I was waiting on it for vacation and have no time finding new ones.. Shame on you for not keeping me updated or telling what was really going on.

So disappointed bought a pair of ladies loafer style shoes and spent good money for them not even 6 months later the shoes is coming apart and off of the sole completely separating obviously the glue doesn’t last and maybe a new way to secure the top of the shoe to the sole should be sought out

Praying everyone whom works for Steve Madden, get cancer :)

Ordered shoes online a month ago! Still have not received them!?
Email customer service, no response!
Called only to find out the guy had no idea what was going on. He promised they would be sent out last Friday, April 26th and an email confirmation! Surprise…no email!
I now have to call again! So incredibly frustrating and absolutely crap for a company to operate this way!

1 month I paid this company $150 and still no product!

Shame on you Steve Madden! Horrible service! Will never give you another dime !

Terrible Online Ordering

After searching for the perfect outfit for weeks, I had ordered a jumpsuit for an important event. After 8 days, I still hadn't received a shipping notification. I contacted the company and was told that they were dealing with a high volume of orders and were experiencing delays. Fair enough. I asked if I could get an estimate of a shipping time in case I needed to order another dress (the event is in 3 weeks).

I received an email from a different employee, saying that my order was Unfulfillable. I had already paid, and had been waiting for over a week for it to be shipped. If the order is unfillable there should be a notification to the customer immediately.

I requested a refund, and am still waiting for the money to go through so that I can order an outfit from somewhere else. Not impressed.