Stevensons Reviews 

2,968
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 936 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding their purchases. Customers frequently praise the store staff for being exceptionally welcoming, helpful, patient, knowledgeable, and efficient during school uniform fittings. People also mention that the online ordering platform is extremely straightforward to navigate and package deliveries arrive very quickly. Some reviewers were not happy with sizing inconsistencies across various clothing items and felt that the products were somewhat overpriced. A few consumers also noted ongoing frustrations regarding difficult return or exchange processes, alongside instances of receiving incorrect items in their online orders.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, consistently reporting quick and efficient shipping times.... See more

Product

People report ambiguous experiences with product, as customer opinions on quality and sizing vary widely.... See more

Order

Users describe positive interactions with order, highlighting the simple online purchase process and quick... See more

Service

Customers report overall satisfaction and positive experiences with service. Reviewers consistently highlight... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendly, helpful, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered online however sizes didn’t fit, was only appointments at the time last Thursday, however we went in and the lady at the front introduced us to Hope who so kindly got us a changing room an... See more

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

So organised!! We made an appt in the summer hols online for the Epsom which was really easy. When we turned up on the day, they had a set of staff on the door with a clipboard, and were assigning st... See more

Company replied

Rated 5 out of 5 stars

All staff very friendly welcome. Store very clean and well layed out. Service very easy and effective, one item not available and staff explained the order system and the wait time. Our sales assistan... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,968)

921 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful Staff here

We ordered online however sizes didn’t fit, was only appointments at the time last Thursday, however we went in and the lady at the front introduced us to Hope who so kindly got us a changing room and the sizes my daughter needed. We also found we had forgot socks and An Apron for food tech which she gently reminded us of, saving alot of hassle. We’ve just had a second fashion show from our daughter as she’s so excited. What a treat to have such lovely salesmen and women! at our local shop.
Cheers Hope!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

The service was wonderful

The service was wonderful and the people were lovely. Our sales assistant Hannah was helpful, knowledgeable and super super friendly.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Kiri was so helpful when I came in to…

Kiri was so helpful when I came in to your shop looking for my daughter’s school uniform. We were between sizes and kiri had every available size we needed to find the correct one…nothing was a problem. She is a credit to your company.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful fitting appointment.

As to be expected it was busy. We had booked a school uniform fitting appointment and was assisted by Ella who helped us choose everything that was needed and in the correct size. She was very helpful and informative.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my son had a great…

Myself and my son had a great experience at Stevensons today.
Leah was very helpful and knowledgeable and knew exactly the right sizes to pick for my son she was super chill which really helped him feel at ease.
The whole experience was so much quicker and easier than I expected.
Thanks Leah ! X

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Abdie was really helpful and made the shopping experience easy and quick.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

All staff very friendly welcome

All staff very friendly welcome. Store very clean and well layed out. Service very easy and effective, one item not available and staff explained the order system and the wait time. Our sales assistant was Isla and she went above and beyond.

August 19, 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to order

Easy to order. Arrived in a timely manner. No issues

August 5, 2026
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 3 out of 5 stars

Items were not available

Items were not available, offered a different size not the size i really require.

August 6, 2026
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

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