Stevensons Reviews 2,532

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, attentiveness, and professionalism, making the uniform shopping process stress-free and easy. Many people highlight the quick and efficient online service, with orders arriving promptly, often within a few days. The overall service is consistently described as excellent, with consumers appreciating the smooth ordering process and reliable communication. However, some customers also noted inconsistencies in product sizing, particularly with PE and main uniforms, and some found certain items, like primary school jumpers, to have tight sleeves. A few people mentioned issues with the durability of certain products, such as school rucksacks and coats, which showed signs of wear and tear or fraying after a short period.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share ambiguous opinions on product quality and sizing. Many reviewers praise the good quality,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the speedy, smooth, and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

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Rated 5 out of 5 stars

Quick and easy online service. Order arrived in 3-4 working days. Quality materials, well made. Sent 2 items back for a different size - as sizings were inconsistent between PE and main uniform. Would... See more

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Rated 5 out of 5 stars

Overall good experience. Staff are very attentive in store. Sometimes too attentive. Usually they have what I need in stock/in-store but easy enough to order online and all the school specific uniform... See more

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Rated 5 out of 5 stars

I would like to give my best compliments to Meryl, who was extremely helpful while serving us with school clothes. She went above and beyond to make sure we found everything we needed, and her kindnes... See more

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Rated 5 out of 5 stars

Great speedy service and really easy to navigate website. Always get my schools uniforms from them takes all the hassel out of shopping as returns are super easy too.

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Rated 5 out of 5 stars

The quality of all items you have supplied has been great since you became our uniform supplier. All items have been grown out of or lost. Nothing has had to be replaced because of it wearing out an... See more

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Rated 1 out of 5 stars

1. Products are expensive, and the product does not love up to this . For example: skort hems fraying after 1 term and needing repairing. School rucksack breaking inside at the stitching. Coats fr... See more

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Rated 5 out of 5 stars

Brilliant service. Ordered on line, school jumpers for collection at Reading store. Within 2 days we got them. The clothing is very good quality and lasts well. Always good availability with all... See more

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Rated 5 out of 5 stars

Fantastic service. Ordered Sunday afternoon duebto daughter vhanging school. Payed for fast delivery. Received items Tuesday am. Quality is lovely and a perfect fit.

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Rated 2 out of 5 stars

Uniform is poor quality. I run the used uniform at our school and you can pick out a Stevenson's cardigan or jumper a mile away. Faded, bobbled and course. MagicFit, who were the supplier before... See more

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Rated 5 out of 5 stars

Stevensons has been fantastic. The lady who helped us in the school was incredibly friendly and patient, and made the whole process so easy. The uniforms themselves are great quality, simple, practica... See more

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Rated 5 out of 5 stars

Great experience from start to finish. The process was very efficient and even when I had an issue and contacted the store they couldn’t have helped more. Grateful for such a great company making unif... See more

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Rated 5 out of 5 stars

We visited the Bournemouth store yesterday and felt compelled to write a review after the great experience we had with Jamie. My 11 year old is due to start senior school but is currently immunocompro... See more

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Rated 5 out of 5 stars

Absolutely brilliant, ordered and received very quickly. Constant updates on dispatch ect, very pleased. They have always been great with communication in the past and great service Would highl... See more

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Rated 5 out of 5 stars

Good and easy ordering process. We have to replace the shirts quite often due to the curling of collar points. They were caused by the plastic piece used for straight the collar points, ironically.... See more

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Rated 5 out of 5 stars

Well I had to buy a school blazer and jumpers and Stevensons is the only stockist, so no choice really. Having said that the website works well, the costs are not extortionate and the delivery was... See more

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Rated 5 out of 5 stars

I Ordered extra school PE Kit. It came in the estimated delivery time scale. It's of good quality. Sizing is pretty good. Length of jogging bottoms a little long, but that means they'll grow i... See more

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Rated 1 out of 5 stars

Awful - the website advertises products that no longer exist! I have been getting the response "we will let you know when the item is back in stock" for months, only to eventually contact them and be... See more

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Rated 5 out of 5 stars

We had an excellent experience at Stevensons in Perth while shopping for Aditya’s uniform for Glenalmond College. From start to finish, Shirley looked after us with exceptional care and attention... See more

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Rated 3 out of 5 stars

Excessive postage costs, given general cost of products Don’t wear well e.g blazers Often it’s come out of packets, clearly having been tried on or returned by someone else Costly returns £

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Rated 5 out of 5 stars

Stevensons Edinburgh is always a great place to shop as the staff are polite , knowledgeable and helpful. After a few visits, I can say that they are consistently helpful and friendly.

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Rated 5 out of 5 stars

I ordered an item and chose home delivery. It arrived sooner than expected and was securely packaged for delivery. Very smooth and efficient service from beginning to end — would happily order again.

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Rated 5 out of 5 stars

Micah at Reading branch has been fantastic, we went in on a busy time in August, Micah approached us and offered to help us. She is been with us whole time trying to chose the right uniform for my s... See more

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Rated 5 out of 5 stars

Extremely helpful and knowledgeable staff. Even though the shop was incredibly busy, I was able to find someone to help me quickly. They were kind, polite and very helpful. Will not hesitate to shop t... See more

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Rated 5 out of 5 stars

I was with my daughter shopping for her uniform for The Green School and was served by Holly, a lovely assistant who was so patient with us and so friendly. She went above and beyond to help us make... See more

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Rated 5 out of 5 stars

I had to order some skins for my daughter’s PE kit and had left it quite late. I put the order in on the Monday and sent an e-mail asking if there was any chance the order could be treated as urgent?... See more

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Rated 5 out of 5 stars

Brodie was really polite, patient and helpful on our trip to get my son’s first uniform for high school. He was knowledgeable and put us all at ease.

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Rated 5 out of 5 stars

I had a great experience with Janet today. Thank you so much for helping me today, I really appreciate you taking the time out to help me, made things much easier. Thanks again!

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Rated 5 out of 5 stars

Very easy to use their website. You can personalise to a specific school. Ordering easy. Items are delivered well wrapped and quickly.

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Rated 5 out of 5 stars

Always a pleasure to go into this store. So helpful, so attentive, they make buying uniforms super easy and stress-free. Thank you Stevensons Twickenham

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Rated 5 out of 5 stars

Very pleased when ordering through their website is not so complicated. Ordered online and delivered to your address.

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Rated 1 out of 5 stars

This website is so expensive and delivery cost really excessive. I wouldn’t use them but don’t have a choice as it is the School’s supplier.

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Rated 5 out of 5 stars

I have been a customer of Stevensons for 8 years now and have had no problems with orders always kept up to date re your order & delivery

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Rated 2 out of 5 stars

Limited opening times of St Albans store. Expensive delivery costs. Unhelpful response around an out of stock order that the school has requested we purchase.

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Rated 5 out of 5 stars

Easy to navigate website. I ordered two school sweatshirts the quality is excellent. My order came within 5 working days.

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Rated 5 out of 5 stars

Excellent service from Ella who showed us everything we needed to know and made my daughter and I feel very comfortable in a very uncertain situation.

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Rated 4 out of 5 stars

Good choice and clear online - no phone number for Northampton branch as needed to see if they had a small PE top in - as was too large - had to order online and pay for delivery to too far for me t... See more

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Rated 5 out of 5 stars

Ordering online was easy and fast, the order was ready for the next day. The clothes do come up small, so I would suggest to always go up in size.

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Rated 5 out of 5 stars

Modern shop with good stock of uniform items. Friendly and very helpful staff. Online ordering also simple.

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Rated 1 out of 5 stars

Unfortunately the school backpack never last more than a few months! The quality is very poor The company is very kind to replace it but it keep ripping again… Maybe it’s time to improve the qual... See more

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Rated 3 out of 5 stars

Poor quality. I was replacing sports socks which had come from our previous provider. The stark difference in quality was obvious. I'd be amazed if these will last a year, where as those from Schoo... See more

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Rated 5 out of 5 stars

New blazer and school jumpers were ordered on line and arrived presentd well and very quickly, and are as required for school.

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Rated 5 out of 5 stars

Good quality materials used Quick delivery Been ordering from Stevensons for almost 7 years now for both my children.

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Rated 5 out of 5 stars

Very handy. I need to buy one raincoat for my son cause the old one is too small and it wad raining all the week. I placed order online and it was ready straight away. I able to collect it and send to... See more

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Rated 5 out of 5 stars

Lovely store with courteous, helpful staff and an easy, fuss free exchange procedure.

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Rated 1 out of 5 stars

I don’t really like the quality of the uniform compare to the price. I could easily get cheaper uniform in M&S with decent quality and less price. Also, I wonder whether you would consider selling sch... See more

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Rated 5 out of 5 stars

It was very easy to place my order online and pop into the store to collect it a few days later. The lady who served me was very polite and helpful. Thank you.

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Rated 5 out of 5 stars

I visited the Twickenham branch on a very busy day, nonetheless the staff were very friendly and helpful.

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Rated 5 out of 5 stars

Ordered a new pair of trousers for my daughter. I ordered the a bigger size by mistake but it was an easy exchange by the staff in reading branch. 5 star service.

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Rated 5 out of 5 stars

Great company and speedy delivery on uniform items for our child. Good quality too.

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Rated 1 out of 5 stars

I ordered a size 32 s pair of trousers online only to recieve a size 40. Called your customer services which told me to send an email & up to now no one has responded. I had to drive all the way to St... See more

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Rated 1 out of 5 stars

We have found the coats to be extremely poor quality, far worse than any other school we have experience of, and I say this as a teacher who has taught in many schools. The stitching comes undone, the... See more

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Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I hate shopping here!

I hate shopping here!
Always issues shopping with Stevensons. Size guides are rubbish, sizing of items is awful too, items are frequently out of stock, quality is poor, name tags are sewn in stupid places and look like washing labels, refunds aren’t processed unless you chase and to top it off having paid for DPD tracked delivery, I started getting hoax texts on day of delivery purporting to be from DPD threatening storage charges unless click on link to rearrange delivery within 24 hours or item will be returned to sender! Stevensons reckon it’s a pure coincidence and nothing to do with them. Yeah right. I wouldn’t shop here if I had an alternative. Wish school would source an alternative supplier.

April 8, 2026
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Reply from Stevensons

Thank you for getting in touch, and we are sorry to learn of your disappointment. This is certainly not the experience we want for our customers.

As outlined in our previous email, there has unfortunately been a significant national increase in phishing and hoax text messages impersonating delivery companies such as DPD. These messages are not generated by either DPD or Stevensons, and are often sent at random through number‑harvesting. They are frequently received around the same time customers are expecting genuine deliveries, which can understandably cause concern.

At present, I cannot see that any additional issues were raised regarding sizing or name labelling. However, if you do have any concerns in these areas, we would be more than happy to discuss them further and see how we can help.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Good

Very good in time delivery

April 7, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review.

Rated 2 out of 5 stars

My experience wasn't pleasant…

I previously raised complaints about the Reading showroom team exhibiting unwelcome behavior and attitude issues, even during pickup orders. However, it appears that you are compelled to purchase from them depending of which school your children attend.

April 14, 2025
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Reply from Stevensons

Thank you for taking the time to leave a review.

We can see that you contacted us in August 2024 and that the matter was resolved at the time of your enquiry. The order associated with your review was an online home delivery purchase.

If you have any further comments or would like to share additional feedback, please feel free to contact us at readingbranch@stevensons.co.uk.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Very good experience

We had very good experiences yesterday. The Sales assistant, Alan, is very kind, friendly and helpful. He did his best to help us find uniforms in right size, and ordered the one that not in stock.

April 10, 2026
Unprompted review
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Reply from Stevensons

Thank you for taking the time to leave a review

Rated 3 out of 5 stars

Annoying and unhelpful to parents.

The logging in process is unnecessary hassle.
Why don’t you offer a name label service like other uniform providers?
If I could avoid using Stevensons I definitely would.

April 4, 2026
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Reply from Stevensons

Thank you for taking the time to leave your review, and we’re sorry to hear that you were disappointed with your experience.

Customers are required to log in so that the website displays the correct uniform for the relevant school and year group. Based on previous customer feedback, this process helps to reduce errors and ensures that the correct items are selected at the point of purchase.

We currently offer both iron‑on and sew‑on name labels. However, we do not provide a service to apply these labels to garments. That said, we appreciate you sharing your feedback, and your comments will be passed to the relevant teams for consideration as part of future service reviews.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Great speedy service and really easy to…

Great speedy service and really easy to navigate website. Always get my schools uniforms from them takes all the hassel out of shopping as returns are super easy too.

July 18, 2025
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Longtime customer of Stevensons…

I have been a customer of Stevensons for 8 years now and have had no problems with orders always kept up to date re your order & delivery

March 23, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Brilliant

Always has the items in stock, very fast delivery

March 28, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great communication

Easy to use website, excellent communication and speedy delivery

March 31, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great returns policy

I recently ordered some new school skirts for my daughter - they arrived promptly and in good condition.
I also remembered I had some rugby shorts to return for my son as I had ordered the wrong size. I initially presumed I had missed the return window, but then saw on the website that you have 365 days to return items. This is fantastic! I returned the shorts 6 months after I had bought them and got a full refund.

March 24, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review.

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