Stevensons Reviews 

2,815
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and friendly demeanor, making interactions pleasant and efficient. Many people also highlight the smooth ordering process, quick delivery times, and convenient options like click and collect or easy returns. The overall service is frequently described as excellent, with consumers appreciating the prompt responses and efficient handling of their needs. However, some customers also noted significant inconsistencies with product sizing and descriptions, leading to items not fitting as expected and requiring multiple returns or reorders. Additionally, a few people expressed concerns about the perceived value for money or the durability of certain products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Consumers find product quality and sizing to be ambiguous, with many praising the great quality and well-made... See more

Order

Customers had positive experiences with order, finding the online ordering process easy and efficient, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,815)

951 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Website is easy to use

Website is easy to use. Delivery was very quick when questioning about appointments or times the Shop open they are very quick to email Back and explain everything they also suggested about coming into the shop to swap over something I bought that didn’t fit very helpful very pleasant people.

July 20, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 1 out of 5 stars

The sizing is really poor

The sizing is really poor. One size ridiculously too big and the size down only just fits. The shorts waistband is too big but shorts themselves too short. Not sure who they are made for.
Not great when it’s the only supplier of school uniform and no other choice available.

July 20, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review. We are sorry to hear of your disappointment.

We would like to investigate this and help you find a correctly fitted uniform. You can either visit our branch or contact us via email - oxfordbranch@stevensons.co.uk, providing your order number, and our team will be available to help.

Kind regards,
Stevensons

Rated 5 out of 5 stars

School uniform

Very easy to order
Ordered my granddaughter uniform delivery was very quick
Outstanding quality 👌
Will Ordered again
Thankyou for an amazing service

July 17, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great service

Great service, very helpful, Aoife & Kate C looked after us perfectly

July 25, 2026
Unprompted review
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Easy ordering for my sons secondary…

Easy ordering for my sons secondary school uniform. First time I have used the website .very easy to navigate and delivery was excellent. Everything was packaged well. Highly recommended.

July 18, 2026
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Reply from Stevensons

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Rated 5 out of 5 stars

I visited the shop today to buy a…

I visited the shop today to buy a blazer for my son, and the whole experience was really positive. All staff were friendly, welcoming, and happy to help. We were served by Finlay, who took the time to explain what we needed and clearly knew the products well. His guidance made the process straightforward, and he was genuinely helpful throughout. It was a very pleasant visit to the store, and the support we received was much appreciated.

July 25, 2026
Unprompted review
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Smooth and efficient service

It was an incredibly smooth and efficient process, choosing sizes of all the uniform items and getting it delivered for free

July 13, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Fantastic again

Fantastic again! Fast delivery. Great quality clothes

July 13, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

I opted to collect my order

I opted to collect my order. It was ready to collect very quickly. The shop staff member that served me was very polite and also assured me that I could exchange anything that was too big as I was unsure if I had ordered the best size. As it turned out everything was perfect.

July 16, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Placed an order

Placed an order. It arrived the next morning. Prompt, efficient, trustworthy.

July 16, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

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