I knew what I was looking for and found it. The site is easy to navigate. The price was acceptable. StewMax membership made it easy. No complaints here.I haave been buying from StewMac since the days... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I hot rod my own guitars, improve the hardware, tuners, bridges, pickups, pots, jacks etc. Set intonation and action. I buy older guitars and improve them for my own satisfaction when it comes to play... See more
Everything about it, products, instructions, quality and an abundance of choice for everyone or anyone who picks up a guitar and thinks, perhaps I can do something. From beginner to advanced luthier... See more
Stewmac is, has and will always be my go to shop for guitar everything. I ordered replacement tuning machines and they never showed. After contacting customer service a new set was immediately shipp... See more
Company details
- #1 of 1 best companies in Stringed instrument maker
- #2 of 2 best companies in Musical Instrument Repair Shop
About StewMac
Written by the company
We’ve had one goal since 1968—to make guitars better. Over the past 50 years we’ve proudly become the world’s leading supplier of innovative lutherie tools, parts, and supplies. From simple jobs for first-timers to supplying the largest instrument makers and repair shops around the globe, helping others make music is our passion.
Everything we sell is backed by our Lifetime Promise: if any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement.
Quality you can trust. For life.
Built to last a lifetime.
We stand behind our products
Our promise to you is simple and uncomplicated. If any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement. Quality you can trust. For life.
Contact info
21 N. Shafer St., 45701, Athens, United States
- 800-848-2273
- service@stewmac.com
- www.stewmac.com
4.7
Excellent
11K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Need discreet packaging for the…
Original 3 star comment - Need discreet packaging for the holidays.
5 Star Customer service - they informed me "we encourage customers to apply any specific packaging or shipping notes in the "Add a Comment" box on the last page of the checkout process so we can help out as best we can with any particulars such as the branding on the shipment."
Good work everyone, Merry Christmas
December 1, 2025
Reply from StewMac
We really appreciate the feedback, Mark!
We will be sure to pass this along to the necessary parties for review and future consideration. That's a great idea and certainly would be helpful around the holiday season. Otherwise, please know that we encourage customers to apply any specific packaging or shipping notes in the "Add a Comment" box on the last page of the checkout process so we can help out as best we can with any particulars such as the branding on the shipment.
Although StewMac’s prices are a little…
Although StewMac’s prices are a little high, they undoubtedly produce the best tools for luthiers.
December 2, 2025
I haven't assembled the kit yet but…
I haven't assembled the kit yet but everything looked well made and high quality. The milling is sharp and clean. The overall is well sanded. This is my second kit from Stew Mac so they must be doing something right.
December 1, 2025
Fast delivery
The delivery time was great. I live in Ohio. It shipped the day after I ordered my kit. And it was delivered the day after that.
December 2, 2025
StewMac is My Source
StewMac is my source for strings, accessories and other guitar stuff.
December 1, 2025
Fast and efficient delivery and…
Fast and efficient delivery and products as descrived
December 2, 2025
High quality guitar tools and parts.
I’ve purchased a lot of tools from StewMac with no problems of any kind. StewMac has high quality tools that always make working on my guitars easier.
December 2, 2025
Fast shipping of a small package
Fast shipping of a small package! Even by slow boat and cheapest method.
Thanks!
December 1, 2025
Quick response to order
December 3, 2025
StewMac rocks
StewMac rocks. Yes, you can get some stuff cheap on a certain big online retailer, but always a gamble. StewMac is always the answer for solid luthier tools and supplies. Price doesn't always mean value. Be buying more in the future.
December 2, 2025
Not a happy customer
Why pay such high shipping when the promised date of delivery is not kept. My package was not delivered on the promised date and according to tracking
I fed ex, it is sitting in Ohio when it was supposed to be delivered in NJ. This is a gift that will not be here on time. Not a. Happy customer.
December 3, 2025
Reply from StewMac
Thank you for bringing this to our attention, Daniel!
Looking into this, we are showing that package was delivered on the 6th. If you have had any issues receiving that please let us know at service@stewmac.com and we will have that addressed further right away. Regarding our shipping rates, please know that these factor in more than just the shipping costs, they also include handling and insurance. Every package that we ship is insured so should something happen to your order while in transit, we replace it for free. Every StewMac purchase is guaranteed!
You get what you pay for...
They say what they mean.
They mean what they say.
They do what they say they will do.
They respond promptly, and in a way that leaves absolutely no doubt that customer service is every bit as important to them as they claim!
December 2, 2025
Always a good experience
Always a good experience. If i had more money I would buy a lot more from StewMac. They always ship fast, and you always get quality products
December 3, 2025
They had what I needed felt secure with…
They had what I needed felt secure with my order also the description and information about theses products were very helpful.
December 4, 2025
Easy to navigate website
Easy to navigate website. Always have a great selection of parts and tools. I have been dealing with Stew Mac for many years and I have always been happy with my purchases.
December 2, 2025
Your customer service is outstanding.
Your customer service is outstanding.
Had a paint issue, replaced/resolved with zero issue.
December 4, 2025
Everything I need in one place
Everything I need in one place. Twenty years ago my project would go unfinished, maybe quit playing. Today, quality education, inspiration, tools all in one place. If you have extra money, polish the payment workflow. It’s not bad, but one element at the end was confusing. (Want chips and salsa with that?). One request: Dan Erlewine plush toy with headband magnifiers.
December 4, 2025
It made sense to use the free shipping…
It made sense to use the free shipping options plus access to sales
December 4, 2025
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