Stilo&Stile Reviews 

10,093
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,862 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the helpful and knowledgeable staff who provide valuable advice and ensure satisfaction. Many appreciate the extensive product catalog, offering a wide selection of high-quality items, including special editions. People frequently mention the fast and reliable delivery, with orders arriving securely packed and in excellent condition. However, some customers noted minor issues. A few were slightly disappointed with packaging, suggesting more care for small items. Additionally, some reviewers experienced occasional delays or mistakes with orders, like incorrect colors or missed communication, though often resolved.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent selection of pens, inks,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Customers consistently note positive experiences with quality, often praising the craftsmanship and attention... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and the... See more

Order

Clients share positive opinions on order, frequently praising the fast reaction to their orders and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stilo e Stile provide an incomparable service. Their stock is immense: their wonderful website not only offers virtually any pen, ink or paper that one is searching for, but also provides very usef... See more

Rated 5 out of 5 stars

I thought buying from overseas would be a huge, expensive pain with the current administration’s tariff taxes and elimination of duty-free shopping on items under $800 (de minimis). Stilo e Stile... See more

Rated 5 out of 5 stars

I love Stilo&Stile. They have so many beautiful items for people who love fountain pens, inks and writing. Valentina helped me secure my dream pen when a small restock was expected to arrive. She was... See more

Rated 5 out of 5 stars

It was my first interaction with Stilo&Stile, but ended far above expectation. The delivery of the newly launched Sailor Realo was scheduled for end of July, but the pen arrived by mid-July. I was ple... See more


Company details

  1. Pen Store

Written by the company

Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project. Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products. We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship. Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 81% of negative reviews

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4.9

All reviews

(10,093)

2,872 reviews in the last 12 months

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Rated 3 out of 5 stars

Excellent Store, Disappointing Delivery Service

I had a very positive experience with this store. They offer an excellent selection of fountain pens, inks, and drawing supplies, and the products were exactly as described. The customer service was friendly and professional, and I really appreciated the availability of items that can be difficult to find elsewhere.

My only disappointment was with the shipping company. The delivery process was not as smooth as expected, and it affected an otherwise excellent shopping experience. This is not the store’s fault, but I hope they consider working with a more reliable courier in the future.

Overall, I would definitely buy from this store again because of their great products and outstanding service.

June 19, 2026
Rated 5 out of 5 stars

Great company!

This awesome company is one of the few, if not the only one, that is capable of delivering fountain pens and inks to my country! You saved my life, we have a huge ink shortage in here. My goods are still on their way, but the customer service is awesome, all of my many questions were answered quickly. I can't rate delivery, because my goods are still not shipped. But I am sure that all of the products I've ordered will be great!

June 19, 2026
Rated 5 out of 5 stars

Grateful for the kindness

I was very surprised and truly grateful with the kindness and attention when I wrote to ask some doubts. The answer and the words they choose to write an email to a client were comprehensive, polite and really kind. It is not common to find this level of care to a client, therefore, I appreciate this.

June 24, 2026
Rated 5 out of 5 stars

Another purchase with excellent service

Another purchase with excellent service. The previous fountain pen I bought was writing a bit too wet for my liking so I asked advice on which grinding to get for the fountain pain (of the same brand) as I was not sure which of the two I was looking at would be the right choice.

After some back and forth e-mails about what I was used to, what I was expecting etc. they advised me which grinding to get. Not a quick standard answer but real attention for the customer's needs/expectations.

Their advice was spot on. When the pen arrived with the custom grinded nib the writing was what I was looking for and the pen also arrived well packaged and even a bit earlier than estimated.

June 16, 2026
Rated 5 out of 5 stars

Stilo stylo me-oh my-oh

An easy to use website, a wide selection of pens and frankly excellent tracking of the package on the continent and in the isles. The Benu and array of inks was received with great joy.

June 24, 2026
Rated 5 out of 5 stars

I love Stilo&Stile ❤️

I love Stilo&Stile. They have so many beautiful items for people who love fountain pens, inks and writing. Valentina helped me secure my dream pen when a small restock was expected to arrive. She was extremely kind and helpful, so if you have any questions don’t hesitate to send a message as the customer service is top notch. My order was shipped and delivered both fast and securely packed. A new favourite shop for me, I will definitely buy here again in the future. Keep up the amazing work! ❤️

June 24, 2026

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