Stitchtastic Reviews 2,640

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient service, quick order processing, and fast delivery. Many highlight the excellent quality of products and the wide variety available, making it easy to find what they need. People also appreciate the clear communication and tracking updates provided for their orders. However, some customers experienced issues with delivery providers, noting extended transit times. A few also mentioned problems with product descriptions or the clarity of printed guides, which impacted their ability to use the items as intended.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the wide selection of... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the prompt and quick... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of placing orders,... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and promptness. Many... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve only ordered twice from Stitchtastic and I’ve had a great experience each time. Super quick dispatch, great variety of products (shopped for various DMC threads and aida cloth) and the prices rea... See more

Rated 5 out of 5 stars

I needed some Aida and embroidery skeins for a project and happened upon Stitchtastic online. They had everything I needed and at a great price. Not long after ordering, I discovered that I had made a... See more

Rated 5 out of 5 stars

Well laid out website, had everything I wanted at reasonable prices and delivered within notified time. Would recommend to other avid crafters. Will also order again myself when Supplies needed for my... See more

Rated 5 out of 5 stars

A very positive shopping experience with this firm who get their orders out very quickly. All my items were carefully packaged and tracking meant I could follow the order and be at home to receive it... See more


Company details

  1. Scrapbooking Store
  2. Craft Store
  3. Fabric Store
  4. Hobby Store
  5. Needlework Shop
  6. Thread Supplier

Written by the company

Great prices on counted cross stitch charts, kits, aida & evenweave fabrics, threads and needlework accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

When I placed my order with…

When I placed my order with Stitchtastic, I was on vacation and did not pay attention to where it was located. I live in the US and upon returning home I had an email explaining that my order couldn't be filled because of the additional cost of tariffs. The tariff problem was very well explained and I paid the additional amount. My order was processed quickly and, sooner than I expected, it was delivered. I am so pleased with my experience with this company. My Crystal Art was in perfect condition.

September 30, 2025
Rated 5 out of 5 stars

gridded fabric

Brilliantpeople to buy from, fabric arrived quickly, easy to order online, and the fabric has made my projects alot easier

September 24, 2025
Rated 1 out of 5 stars

Tariffs suck?!

When I first ordered and checked the shipping process nothing was posted about an additional potential payment for the product to be shipped the rest of the way to the USA. Not to mention, the cost to ship it the rest of the way shouldn't be more or the same as the cost of the product. Also from what I have researched the customs or shipping company you go through states that they don't send emails asking for money, and if you receive an email asking for payment then it is fake. The info about the who shipping ordeal wasn't posted on your site until way after my purchase was made.

September 1, 2025
Stitchtastic logo

Reply from Stitchtastic

Apologies for the misunderstanding over the trade tariffs/customs duty. We do state on our checkout page that orders may be subject to customs duties and that it is the customer who would be liable for these. With the removal of the De minimis threshold for the USA, duty now needs to be paid on all orders.

For most countries the national postal carrier would charge the customer directly on delivery for any customs due, but USPS are not able to do this so the tariffs must be charged and paid before the parcel is sent. The most reliable way we have found is for the customer to pay us the tariff and we would pass it on to the US government via Royal Mail.

We would have liked to be able to show the full cost including the duty on our checkout page at the time of your order (your order was placed in the first week of De minimis threshold removal), unfortunately with the very short notice provided of the De minimis threshold removal we had not been able to integrate tariff calculations into our website. We are trying very hard to implement this as soon as possible.

We only send international orders via a fully tracked service and the shipping charges reflect our costs for this, we try very hard to ensure that the rates are reasonable and reflect only the costs we incur from our couriers.

Rated 5 out of 5 stars

My go-to stitching shop

My go-to stitching shop. They do the basics very well. Great turn around time and never have any problems. Love that I can search for the thread i need by code. Quality is always great. When my friend started cross stitch I sent him straight to stitchtastic!

September 10, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, & speedy delivery! I don’t know if you have a warehouse elsewhere, but it arrived in New Zealand (from I assumed the UK) in four days! I don’t even get national mail that fast.

September 9, 2025

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