Stokers Furniture Reviews 

6,949
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,520 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally knowledgeable and friendly staff members for offering attentive assistance and valuable advice without ever relying on high-pressure sales tactics. Many shoppers note that the team genuinely goes out of their way to ensure complete customer satisfaction during every single visit. Consumers also highlight the spacious showroom displays and the wonderfully impressive variety of furniture choices available for every room. People deeply appreciate being able to browse freely in complete peace before receiving professional and expert support throughout the final purchasing process.

What people talk about most

Staff

People report positive experiences with staff, describing them as helpful, friendly, and knowledgeable.... See more

Product

Consumers find product quality and variety to be exceptional, expressing great satisfaction with their... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

User experience

Customers report positive experiences with user experience, highlighting a relaxed atmosphere and the freedom... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited stokers of Chester as we wanted to renew our three piece suite. We looked round this rather grand store and saw several suites. We called the sales person over he introduced himself as Mart... See more

Rated 5 out of 5 stars

Visited Chester store today with my mother to get some advice on a riser/recliner chair. Andy walked us through the various ranges and options taking care to explain the functionality pros/cons.... See more

Rated 5 out of 5 stars

First time In This store . Excellent choice of stock , spacious floor displays. Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !! When... See more

Rated 5 out of 5 stars

We recently visited your store and purchased a two piece suite. We were served by Scott Dupree who as usual gave first class service and went out of his way to ensure that we later happy. As on a few... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,949)

1,492 reviews in the last 12 months

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Rated 5 out of 5 stars

We were looking for a three piece suite…

We were looking for a three piece suite in Stokers, had visited once and were back again to finalise our choice. On both occasions we were looked after by Scott Dupree, who couldn't have been more helpful, Scott was able to suggest various styles based on what we wanted and helped us narrow it down to one choice. Excellent service, thank you.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of 2 sofas for our conservatory.

We've used Stokers before and find them truly excellent. Scott Dupree at the Chester Store was extremely helpful and very customer focused. The service he gave us was of an extremely high standard. He helped us find the right sofas and material for our conservatory. Scott Dupree is very friendly and extremely helpful. It was a pleasure dealing with him.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great choice of Sofas

Great choice of Sofas. We needed help deciding on the best option and Jenny gave us all the support and advice we required to make the right decision without being pushy. Thank you Jenny!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

The salesman was very helpful and…

The salesman was very helpful and knowledgable with nothing being too much trouble. It was a pleasure to be served by him, and place an order.
We have always had excellent service from Stokers, both in the shop and afterwards.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ercol furniture

Thoroughly capable of meeting our queries. Very able to meet the demands of our order. Provided full information.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Chester

We went into Stokers in Chester an hour before closing on a Saturday looking for dining furniture. They had loads of different options including what we already thought we wanted. Every member of staff we met was very helpful and polite. No pressure selling, in fact quite the reverse. Our sales assistant Scott Dupree was superb. Very patient as we measured for sizes and looked at fabrics. In the end the pricing was so good and we were so confident in the service we bought all that we wanted even though we hadn’t planned to do so. It was just so good an experience. Buying from people you trust and who give you their best prices straight up from the start.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Visited Ormskirk store

Visited the Ormskirk store today with my elderly mum today and was greeted by Tracey. She was very helpful and patient with my mum .Tracey was very informative and helped with finding a really comfortable couch for my mum .

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Our new sofas !

We visited your Chester store about two weeks ago and we had a lovely chat with Mark Cain , who was very helpful and knowledgeable and not in any way pushy ! He kindly helped us firstly with the type of sofas we were looking for and then showed us a lot of fabric choices ( about which he was also very knowledgeable) He then ordered several for us and yesterday we again met up with Mark at your lovely Chester store and we ordered our new furniture ! Again Mark was extremely helpful , bright and courteous . He is a real asset to your store ! We are very much looking forward to our sofa delivery in a few months and are already planning our next visit for bar stools and dining chairs ! Huge THANKYOU again to Mark Cain .

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

The Stoker Experience

Friendly staff - attentive but not intrusive. We were left to look around the many sofas and chairs in peace but Andy was there when we needed him - which was a few times!
Very satisfied with the whole service from initial enquiry through to sale and then after sales - responding to a query.
Would recommend Stokers for furniture with it's vast and varied stock and it's staff!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and knowledgeable service

Just purchased 2 Duresta settees from the Chester branch as we wanted to take advantage of the current sales and extra discount.
I knew what I wanted (or thought I did) however making final decisions was time consuming. Mark looked after us throughout the process and helped to guide and suggest different options.
Very pleased with our final purchase and obtained at a great price and interest free credit.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Relaxed Shopping Experience - Southport

One of the things that makes or breaks any shopping experience for me is the ability to just browse unhindered. This is especially important when items are 'big ticket'!
On the day we visited we purchased a wardrobe and bed and mattress.
When we had questions, we sought out Carl, who could not have been more helpful.
When we were ready to purchase it was Carl again who took us through the process.
Could not recommend them more.

July 27, 2026
Unprompted review

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