Stone & Earth Ltd Reviews 

154
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

From the very first point of contact, Lily and the team at Stone and Earth have been absolutely fantastic. After a couple of showroom visits and several emails, they expertly guided us through s... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We recently had our new kitchen fitted by Stone and Earth in Bromsgrove, and we couldn't be happier with the result. From the very beginning, Chloe was fantastic. She helped us design t... See more

Company replied

Rated 5 out of 5 stars

Stone & Earth were introduced to me by my building designers, Landseer. From our first meeting with Jason they provided great service and great products. The ceramic floor tiles were just what we wa... See more

Company replied

Rated 5 out of 5 stars

Jason at Stone & Earth has been great to deal with it. He helped us from start to finish in choosing tiles for our kitchen, bathroom & en-suites. His attention to detail is spot on, he spent so much t... See more

Company replied

Company details

  1. Stone Supplier
  2. Bathroom Remodeler
  3. Decoration and Interior Design Store
  4. Kitchen Remodeler
  5. Stonemason
  6. Tile Store

Written by the company

Stone and Earth provide bespoke and high quality, Worktops, Tiles, Bathrooms and Kitchens. Covering the whole of the mainland UK there's no project too big or small for us to take on. Here at Stone & Earth, we like to make the process of purchasing your interior solution as straightforward as possible whilst ensuring that our high standards are met and expectations are exceeded from the moment you step into the showroom right through to your interior product being fitted and completed. We are meticulous in our attention to detail, dedicated to our craft and proud of what we deliver but the journey for our customers is straightforward without compromising on standards. Quartz, Granite and Ceramic Worktops. Indoor and Outdoor floor and wall tiles. Fixtures and Sanitary ware. Kitchens and Prep Works Stone and Earth is your one stop design journey experts. Our custom built state of the art showroom and factory in Bromsgrove, West Midlands is open seven days a week showcasing the very best products and services that we offer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Excellent from start to finish, Alex kept me informed all the way, delivery guys and fitters brillant. Would deffo use again

October 20, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you for your lovely review, Christine!

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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish
The whole process was brilliant, great price, then the templating was really thorough (and lots of advice and guidance on what to do and where), installation and finished product exceeded our expectations.
Thank you so much

November 6, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you very much for the kind feedback! We are thrilled to hear of your positive experience with Stone & Earth.

Rated 5 out of 5 stars

Can’t fault the service here.

Really can’t fault Stone and Earth.
From my first contact to choose my worktops through the survey and fitting I was very impressed. Jayson who surveyed was very detailed. Dave and Mick who fitted my worktops were very friendly, with great humour and extremely professional, thanks to both you guys. My wife is over the moon, so a big thank you to Stone and Earth.
We will be back for our bathroom!

September 13, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you so much for your kind feedback! The team are thrilled to hear your lovely comments.

Rated 5 out of 5 stars

Stone & Earth deliver amazing results.

Stone & Earth is local to us so we visited their showroom with the idea to buy tiles for our family bathroom refit. Once we spoke to Jae and seen the quality of their work we decided to ask them to develop our design ideas into something that worked in the space available. We met with Jae a few times and bounced a few emails back and forth. After paying a deposit it was about 6 weeks later they started. Their fitters were excellent. Everything was kept tidy. Arrived on time everyday and kept us informed at every step. The finished result was amazing. The quality of the materials is excellent. Everything fitted with care and precision. I can't believe how good our new bathroom now is. We have a feature wall in the walk in shower, a mirror with led lighting and demister glass, and very elegant taps. Every element works perfectly together and is just as Jae described and illustrated to us using a 3d computer render. I highly recommend talking to them if you want a new bathroom fitted.

October 23, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Hi james,

Thank you so much for your glowing review!

Jae will be really chuffed to hear your feedback, and we’ll make sure the fitting team hear your kind words too. They take great pride in their work, so it means a lot when customers notice the care and precision they put into every stage.

Thanks again!

Rated 5 out of 5 stars

Excellent service

Excellent service Jason who came to measure up was polite and helpful very professional

October 6, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you for your review Diane, we have passed this onto Jason for you☺️

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Rated 5 out of 5 stars

Ex Display Shepherds Hut

We purchased an Ex Display shepherds hut from this company & have to say the standard of customer service was great. The quality of the finish was excellent. From initial viewing to completion of purchase, every enquiry or request we made was happily responded to efficiently & effectively. I would recommend the team without question.

September 18, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you for taking the time to share such a positive review. We’re delighted to hear that the shepherds hut met your expectations and that the whole process felt smooth from start to finish.

It’s great to know our team were able to help with everything you needed along the way.
If there’s ever anything else we can support you with, we’re always happy to help.

Rated 5 out of 5 stars

Highly recommend

We had our kitchen fitted last September. From the design stage through to fitting Stone and Earth could not have been any more professional and efficient. Very impressed with the trade team. We recently had a problem ( our fault!) they responded and sorted it so quickly. We highly recommend.
Helen +Pete

September 5, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you so much, Helen and Pete. It was a pleasure to be part of your kitchen project, and we’re delighted to hear you’re still enjoying the space. We really appreciate your kind words about the team.

If you ever need anything in the future, we’re always here to help.
Thanks again for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

In love with my beautiful bathroom

I'm totally in love with my new barhroom. It looks fabulous. Jae did a great job on the design and added a couple of twists, that made it extra nice. The fitters were also great, did a neat job and tidied up after themselves. What more can I say.

July 17, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you so much for your kind words Jennifer! We're glad you love your new bathroom!

Rated 5 out of 5 stars

Ensuite remodelling

Jae at Stone and Earth designed us an incredible ensuite! He totally transformed the small, dark space we had in to a beautiful, luxurious shower room. Jae was interested in finding out how we used the room before starting his design and included every aspect we wanted - and some we would never have dreamed could be achieved! He talked us through every aspect of the design and the fitting and was regularly on site to check on progress during the work. Tom and Justin who fitted the bathroom were fantastic and we are delighted with the results. A professional experience throughout and we would highly recommend!

August 8, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you both, we loved working with you on this project!

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Rated 5 out of 5 stars

Flawless service A1

This is the second time I’ve dealt with Stone And Earth . First time was 2022 and they done my Kitchen worktop. this time Done my utility room. And again, the service was flawless attention to detail from start to finish from dealing with Alex in sales and Jason who done the measuring and Dave and MIKE who fitted. A1 service fantastic communication and highly recommended will definitely use again in the future. Thanks again Stone And Earth top job

August 5, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you so much for your kind words Frank!

Rated 5 out of 5 stars

Top Class Service

We visited Stone & Earth. We were assisted by Jason who gave us samples to take home. We returned the following day to complete our order.
The advice and support we were given by Jason was first class. He ordered and organised everything we needed, down to the last detail, including the floor specialist to installthe tiles.
We could not thank him enough for his input. He gave us a level of service we did not envisage, superb!

July 31, 2025
Unprompted review
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Reply from Stone & Earth Ltd

We're glad to help! We hope you love your tiles and we have passed your words onto Jason!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, I went in just looking for a single tile to put my firepit on and was worried I was going to end up having to buy a whole pack but I spoke to Jason and he found a spare tile that he gave me for free. I can't speak to their prices compared to the bigger chains having not paid anything but that kind of customer service is truly unparalleled.

August 3, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you for your kind words Michael, we will always help out our customers! We've passed your kind words onto Jason.

Rated 5 out of 5 stars

Fantastic Service!

A big thank you to Jason and Chloe who were extremely helpful in our tile choice for new bathroom recently. Fantastic choice of tiles too and Jason’s knowledge of trims and grouting to set the whole thing off was perfection.

Thank you Jason and the lovely Chloe.

See you again for our next tiling project!

June 9, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Thank you so much for kind words Jane, we have passed these on to both Jason and Chloe!

We look forward to seeing you for your next project!

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Rated 5 out of 5 stars

Jason at Stone & Earth has been great…

Jason at Stone & Earth has been great to deal with it. He helped us from start to finish in choosing tiles for our kitchen, bathroom & en-suites. His attention to detail is spot on, he spent so much time with us showing us many options and different grouts etc. Would definitely recommend Stone & Earth and look forward to dealing with Jason more in future projects.

June 17, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Hi Hollie,

Thank you so much for your review, we have passed your comments onto Jason, we hope to see you again!

Rated 2 out of 5 stars

Finished quality ok ish

Finished quality ok ish, but the "templating" was not. It was a survey only, starting with some sort of tripod device and a probe on a string, not a laser. The guy then went on to use a tape measure! He said there would be mitring to suite an odd wall angle, in the end it was 10mm short and filled with 10mm of silicone.
The drawings were dimensioned to 0.1mm! Crazy! One of the upstands was not high enough by a long way, luckily there sufficient of the slab left to get a new one on the same day. A cable cut out discussed with the surveyor was 70mm long and not the 80mm I asked him for. Jointing was not as discreet as in the showroom.

June 10, 2025
Unprompted review
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Reply from Stone & Earth Ltd

Hi Mr Brass, thank you for taking the time to leave us a review. We apologise you feel your experience has fell short of expectations.

The tripod with a probe and string you have referred to is a Proliner which is used around the world and seen as an industry leading piece of equipment in digital templates. We apologise if this wasn't explained to you in detail and we have noted internally to make sure this doesn't happen again.

The tape measure isn't used for official digital drawings or sizings it is us simply checking everything is as it should be. We do this as part of our rigorous templating checks.

We appreciate the one piece of upstand was too short but this was rectified there and then as we pride ourselves on quick solutions to any issues. As spoken about on the phone call with yourself we are happy to rectify any issues you are not happy with. If we can help with anything further on this project please do not hesitate to get in touch.

Kind Regards
The Stone & Earth Team

Rated 5 out of 5 stars

Excellent support - Brilliant Product

I first was introduced the Stone & Earth in 2021 when I was looking for someone who could make a marble fireplace hearth which was proving harder than expected, they helped us then with that project and we've reverted to them on a number of occasions since. Most recently for our new kitchen worktops, competitively priced (I did get multiple quotes) combined with great customer service and fantastic teams that came to site to template and install.
Also enabling us to go to pick the slabs of stone gave so much confidence in the quality and look of the stone.
We are in love with the amazing marble worktops and splash back.

June 13, 2025
Unprompted review
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Rated 4 out of 5 stars

Replacement worktops are beautiful but ...

Really pleased with the replacement worktops. Great service and installation. Only deducted one star because it wasn't made clear when we purchased that we'd have to be responsible for having old worktops removed and disposed of. This left us in awkward position of having to find someone to remove old worktops at short notice and added to overall cost of project consequently. Otherwise excellent all round.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service start to finish.

Had a great experience with Stone and Earth, myself and my partner were very pleased with the service! Our countertops were important for our design, and we spent a lot of time choosing the right ones, we had lots of great help and advice from the showroom guys and girls here, and the guys who fixed our tops were great - Dave and Lee, who were very professional and friendly. We highly recommend if you are thinking of new countertops.

March 10, 2025
Unprompted review

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