Stonesuperstore Reviews 

226
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing attentive, patient guidance and expert advice without feeling any sales pressure during their showroom visits. Shoppers are completely thrilled with the fantastic quality and gorgeous appearance of the stone and porcelain products chosen for their home projects. However, some people mentioned issues with damaged goods or unexpected delivery delays affecting their ongoing renovation timelines. Some customers also experienced significant frustration when dealing with return fees for broken items or slow communication from support teams trying to resolve these problems.

What people talk about most

Product

Consumers find product to be a source of great satisfaction, frequently praising the stunning appearance,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient,... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are sharply divided regarding... See more

Order

Users describe ambiguous interactions with order processes, as many reviewers praised the straightforward... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional attention, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for tiles, this is the place to go. If you can get to their showrooms you will be looked after but not pressurised, made to feel welcome (even if your budget is relatively modest)... See more

Rated 5 out of 5 stars

Absolutely fantastic. Very pleased with my porcelain tiles ie the Lunar Bianco Carved Stone Effect Porcelain 120 x 60 cm tiles. They look fantastic in my new bathroom. Great friendly service. My only... See more

Rated 5 out of 5 stars

We bought our kitchen/utility & toilet floor tiles from stone superstore. It was the only place I found that did imitation limestone floor tiles that actually look like limestone. They are perfect... See more

Rated 5 out of 5 stars

Brilliant customer service and products! Andrea in particular was so helpful for us as we had such a large order. Nothing request or question was a problem to her at all. She managed it perfectl... See more


Company details

  1. Natural Stone Supplier
  2. also in
  3. Flooring Contractor

Written by the company

Premium Quality Natural Stone and Porcelain Tiles and Paving at Low Prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(226)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful service and great product

We ordered a mixture of porcelain tiles and LVT flooring. The team were really helpful with advice on amounts to purchase as well as going the extra mile with a query I had about delivery. The product is really good, but the team were the stars as they made quite a big order feel really easy to purchase and get delivered!

April 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly Recommend

Friendly helpful staff and good quality limestone tiles.
Arranged delivery to suit my timeline, delivery driver most helpful managing to get the tiles outside my house which I didn't expect.
Unfortunately had a few faulty tiles which I received replacements for within 48 hours (- thank you Jamie).
Would happily recommend this company.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service . Visited the store in Winslow to look at some tiles in person . Ana was great , very informative and was happy to help us . We really enjoyed our experience and have ordered our bathroom tiles

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality tiles

Great quality tiles. My house looks amazing with the Kensington white antique effect porcelain stone looking tiles, and the cost was so reasonable! Great customer service too.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

I am very pleased with everything from the swift response to my initial (on-line) contact, the support with measurements and some very samples, right up to placing my order and delivery. The tiles for my kitchen look amazing and I certainly recommend this company to anybody for their excellent customer service and excellent product. Thanks to Daniel and Ana at the Wilmslow store for all your help.

April 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - Dan was great at helping us out with selecting the right tiles for 3 bathrooms and got them to us in record time. Would recommend Stone Superstone without any hesitation!

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Amazing tiles and cheaper (a lot) then on other websites, without any comprise on quality. I have these tiles throughout my whole downstairs house.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted!

Delighted! From Ordering to Delivery. Special thanks to Jamie Fox. Highly Recommend this company. The pavers we chose were of excellent quality. Keep up the great work. Mark

March 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant products, great customer service, competitively priced

We have ordered tiles from this company three times now and they have been brilliant each time. The free samples they send are large, which makes it much easier to choose the right ones for your project. Also, on a couple of occasions we've needed to contact them for advice or to change an order and they've been incredibly helpful. We also found them really competitively priced when comparing them with other companies selling similar or, in some cases, identical products.

Would definitely recommend.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service experience

Great customer service experience, I had two pallets delivered and unfortunately a couple of breakages during transit despite being expertly packaged. No problem for the team to rectify and replacements received within 48 hours. Rebecca was brilliant.

March 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing company

First of all, the free samples you get from this company are large, which helps a lot in selecting the right one! All samples were beautiful and of excellent quality and the ones we decided to go with for our bathroom turned out to be amazing! Also the customer support is amazing, many thanks to Jamie!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I bought some LVT tiles off this company. I made several calls before purchasing them and each time I was treated politely and with respect and all my questions answered clearly and to my satisfaction. I collected the tiles from their warehouse and once again the customer service was exemplary - making me feel a valued customer even though my order was only a small one. The tiles are now down in the kitchen and look great - at a great price too. Thanks.

February 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.

Ordered over 100sqm of flagstones and whilst there were some issues with a number of broken ones, Matt dealt with this promptly and didn’t hold us up. Brilliant!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

We have bought from the Stone…

We have bought from the Stone Superstore before and have been really pleased with them and their customer service. It was good to be able to see the stone on the floor and decide which one we liked best.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend stone…

I would definitely recommend stone superstore. The branch in Wilmslow have been brilliant from beginning to end. I ordered beautiful tiles which were delivered to Liverpool, this was really straightforward and none of the tiles were broken. The shop and area are also lovely to visit to see the tiles in person also. Thank you to Dan for all your advice & support.

March 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look