STO Racing Products Reviews 56

The wording on website leads you to belive your part may have to be made where as when I called the guy on the phone was abusive and very unprofessional telling me all parts like the 1 I need are made to order... his attitude was unexpected and unelectable. Instead of explaining the situation he got loud and aggressive. Definitely won't be using them again and taking this further

Firstly, I do not usually review things / companies, this is my first! However, due to the service I have received I felt I had to!!
Purchased a mini quad bike for my daughters as an Xmas present via Groupon. Very easy to buy, got delivered before Xmas, put it together on Xmas Eve ready for Xmas Day.
Girls rode around the garden for approximately 30 mins, then about 20 mins on Boxing day, then the engine/wheels seized!

Contacted STO racing several times on their website contact form, no answer! Rang their 0800 number about 15 times, left messages, then could not as the mailbox was full!
Contacted Groupon who referred me back to STO, used the website form again & Fiona emailed me back.
Said they will need my postcode to raise return order, I gave it, return order never given!
Chased again via email, no reply. After a few months rang again & finally got through to Joey, who said Fiona had left the company months ago and thats probably why my emails are going unanswered!. He said that even though my complaint & the fault was clearly raised during the warranty, they will not do anything else as I should have tried harder to contact them and get it resolved!
I do not want to swear on a post so I will not comment on Joey anymore!
All I can say is, the products are cheap but poor quality, the service as mentioned by many others is even worse than the products.
Do NOT purchase anything from STO Racing, pay a bit more and go to a local shop, so if anything does go wrong, you have that contact to deal with, not a knob jockey on the phone.

I purchased a quad bike for my grandsons birthday via Groupon!!
Money taken by groupon next day and the bike was deliverd within seven days.
Then the tyrouble started
1. after I assembled it I tried to start it and the pull start broke or to be more accurate disintrigated.
2. Tried to contact STO via there web site I completed there returns form three times but got no answer now two weeks in and my grandsons birthday has passed
3. Tried to contact them via phone number on there website 20/30 times never answerd.
4. contacted Groupon so many times I have lost count I have so many Tickets!! telling me it is being escslated to management but no responce.
5. eventualy after four weeks I was given a phone number for groupon
020 3510 0444 this is somewhere in anoth country possibly India they say they are open 8am to 8pm but they are in a different time zone and do not answer until 12pm, and it takes on average 25 mins to answer.
6. After tie firs call to Groupon I got an email from Fiona at STO who said the starter was not included in the guarantee!! And offerd me a replacement pullstart
7. They will not accept the bike back ans say they will refuse it if I send it back.

This company is not to be trusted sells poor quality products and refuses to take back faulty products.
Groupon are just as bad I will never deal with them again
8. latest update they have sent me a pull start which works but the engine will not run and keeps cutting out
Rubbish product, rubbish company and Groupon as bad..

I love this company, they have great products at great prices and deliver the best customer service out there. You should be proud of yourselves.

Purchased a mini quad bike as a birthday present for my nephew.
His Dad set the bike up as per the instructions etc etc but the engine never ever fired!
They had to box it back up and give it back to me and I am sending it back to STO racing today.
Turns out these machines are made in China! Need I say more!!
Im after a full refund plus the cost (£17) of sending the bike back.

Very disappointed with this item. Will definitely not be using STO racing again and I don't think I am going to use Groupon anymore either as their customer service is appalling.
UPDATE December 2014..
What a saga.
Sent the Quad bike back to STO racing...
Eventually they replied by e mail saying there was nothing wrong with the Quad bike! They also said that I would have to pay postage yet again in order to have it redelivered. I replied that 1, I did not believe there was nothing wrong with the bike, and 2, that I wanted a full refund.
Again after a dealy of 10 days I received a reply refusing my refund...
I went to Groupon -via e mail, as this is another business that hides behind e mails and does not give out telephone numbers freely.
What a performance. There customer service just like STO racing is pathetic . I had numerous e mails from what appears to be Indians with no real help whatsoever. Eventually after about 10 e mails to and fro with Groupon I was given a number to phone. I did and after 20 minutes I actually got hold of dsomeone to speak with...
They said they would look into my case and revert back within a wekk. Well a week came and went so after 2 weeks I phoned Groupon and agin after waiting for around 20 minutes I managed to speak with a customer service agent from the UK.
Not good news however as she said that because STO racing refused to issue a refund then Groupon couldnt issue one either
To say I was disappointed is an understatement.. I told Groupon what I thought of both them and also STO racing. I also told them that I WOULD get my money back!!!
In the end, I raised a case with Paypal. I explained my case in full and without further delay they found my case in my favour and refunded me in full fr the Quad. (Still £17 down for postage -but I didnt request this from Paypal)
Recommendations ...
Do not use STO Racing as they are dishonest!
Groupon are useless -customer service wise. I have deleted my account with them.
Pay with Paypal! They are EXCELLENT.
Hope this helps you guys
Roy Halsall . 13.12.14

CRAIG...
Craig, Im not on face book -sorry.
Read and Weep above! Dont give up got to Paypal or Barclaycard and get your refund.
They have to refund you at your request under the consumer protection act...
Neve rever have I dealt with such a shady outfit as STO racing. Groupon!! Terrible useless cusomer service -the pits!
Good luck.
Roy

Bought a nitro car, was delivered on time in good condition. Returned to buy 5 more and again was satisfied. on the down side were out of stock for one spare part i needed, but contacted me when it was back in stock.

Outstanding customer service from when my order was placed, traced and delivered.

Even when i was unsure of something i contact STO and they were extremely helpful and couldn't of done more for me to make sure i understood how the boat worked.

Thank you for everything!

Purchased a Himoto Racing Nitro Truck which was faulty. Customer Service from [Name removed] was awful. Said I didnt know how to start a nitro. Asked to return the item for "inspection" Had to return the item at my own cost. Raised a case with Paypal who refunded me my full money. However I lost out on p and p. [Name removed] would respond after 3-4 days and prolong the whole refund procedure. Had it not been for paypal these guys would have scammed me off my money. Swore never to deal with these cowboys ever again!

Wife recently purchased an electric RC truck from them and everything was fine apart from the battery pack. Asked for a replacment as it was a birthday gift and needed it asap. Didnt reapond for 4-5 days and then pointed me to terms and conditions. So for an 11 quid battery pack I would have to spend 5 quid to send the faulty one back and then receive the new one if they felt ike it. Had a domestic with the mrs for using these Cowboys again!
Beware - these guys email you in a delayed format so it looks like they have emailed you straight away but the email arrives 2-3 days later. Very clever way of covering yourself and delaying the whole process!

Will never deal with these guys again and make sure I pass on the message to all the RC colleagues. Thanks [Name removed] for a great customer service experience!

Their items are cheaper because they are generally faulty and the returns process is such that the customer will always be at a loss.

There is a reason why this business does not sell on Ebay because they wouldnt stand a chance!

Be careful of STO RACING as their customer service is extremely poor and staff are unhelpful. That is why their products are cheap!

I was ready to be happy with the service at storacing. However on arrival there was a problem with 1 of the suspension shafts on the buggy. I have repeatedly emailed and sent a picture but no response. This was an expensive buggy and I am astonished that my emails are not being answered !
Diane Bristol

2 weeks after placing my order and STO confirming it despatched i had not received the items. Emailed twice requesting tracking number - no response, left messages on the customer service help line twice also again no response. opened a dispute with paypal which finally got their attention and received a full refund immediately. Really is a shame that the parts never arrived as my mate has a damaged model that we can't find parts for anywhere else

Ordered the groupon deal for the radio controlled car. Had the range rover. First item didn't work. Had to go through an extensive returns process and pay £11 delivery charge back!
The groupon costed me £14.95.
2nd car arrived and the same problem!
Customer services was poor.
Only referred me to send item back. If I was to send it then I would of paid £22 in delivery charges. More than the groupon. Decided to cut my losses and never deal with this company again.
Thanks Groupon!
Thanks Adam @ Customer Services!

Item was delivered on time and in good condition

Two Christmases back my other half bought me something I had wanted for years; a Radio Controlled Tank, a Tiger Tank to be exact, and she went to a RC model shop that had been there years to buy it. My problems were not with the tank but the nasty, inadequate little battery charger that came with it. I was on my 3rd within 4 months when I found the shopkeeper had sold out to a model train business and worked off the net from there on and only appeared to be selling surplus stock.
It was then I started looking for some new batteries and a decent charger that wouldn’t fry on its 3rd or 4th use and over the ensuing months I was getting more disillusioned by scarcity and extortionate prices and one day whilst repeating my pointless task I found what seemed to be just what I wanted at a decent price and even better, good write ups at STO Racing Products. I received an email 18 mins after I placed the order saying the items had been despatched. The batteries arrived the following day and a phone call established the charger was on backorder approx 10 days, the phone call I made after the 10 days resulted in being told my delivery would be in 4 days and being impatient that phone call resulted in me being told “I think it’s been despatched”; it arrived the following morning.
I will say one thing regarding STO Racing Products whenever I phoned to check progress of the charger and allay my internet induced paranoia Adam Turner who I believe I spoke to immediately phoned the supplier checking the state of play and relaying it to me directly (instead of like some, putting me on hold whilst they did another row of knitting or a few more words on the crossword) so I am happy with this and will definitely be using STO Racing Products in the future. Thank you Adam Turner and STO Racing Products. John

Been pushed about here and there after the product arrived with several faults because I didn't think I should be the one paying for it to be returned. Bought a scooter, the platform was broken and it didn't 'click' into the upright position that it should have done was told they could send a new platform out but that it was the delivery company that must have damaged the item. Which would have been understandable except it was obviously careless packaging on their part. Cam in a huge box though which allowed a lot of movement of the product so maybe it was thrown around too much. Returns procedure is a lot of a hassle and customer service is rubbish promising one thing then saying another wouldn't use the company again, go amazon at least its free returns when the product is faulty.

I purchased 4 remote control cars via Groupon from this website. The deal was really good value for money, the cars arrived in excellent condition and the prompt delivery definitely mean I will use this website again for any further purchases.

Top quality products sent very swiftly indeed.

The ordering was easy and the reviews made the purchase far simpler than other sites I looked at. The parcel arrived promptly and in good time despite only being ordered a couple of days before.

The helicopter was ready assembled and all my husband had to do was charge up the battery. He was extremely impressed with the appearance and the instructions for flying and is now just practising!!!!

I bought two radio controlled cars for my twin sons 13th birthday and they love them.
After I had placed my order I realised that I had not checked whether my sons would be able to race the cars against one and other so I telephoned customer services, they were extremely helpful. My sons now want to save up for upgrades etc for their cars and I will definitely be using STO Racing Products again and would recommend them to anyone.

BOUGHT A TWISTER PRO, GOOD PRICE AND REALLY QUICK DELIVERY.........WRONG COLOUR THOUGH!!!

WILL ORDER FROM THEM AGAIN THOUGH.

Think twice, if product is delivered faulty then you have to pay to return it, you then have to pay to have it re-delivered to you, disgusting service!