Banner for Store First Self Storage

Store First Self Storage Reviews 

1,245
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff who guide them through the entire moving and storage process with utmost professionalism. Reviewers constantly note the exceptionally clean facilities, secure units, and convenient around-the-clock access that make storing items completely effortless. Consumers are also extremely satisfied with the very reasonable prices and the clear, transparent upfront costs. However, some people mentioned that insurance costs and pricing details after initial promotional periods need to be carefully reviewed. Reviewers noted that while overall value is fantastic, understanding extra charges like protection coverage helps avoid unexpected surprises.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, efficient, and professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and pleasant process from start to... See more

Facilities

People report high satisfaction with the facilities, highlighting that the storage spaces are extremely... See more

Price

Consumers find price to be very satisfactory, consistently highlighting the reasonable rates, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! The guidance and entire process were clearly explained from start to finish. I love how clean and well-maintained the storage space is. A special shout out to the lovely pick-u... See more

Company replied

Rated 5 out of 5 stars

We needed advice on emptying our house after it had been sold before we have decided our next move. The 'when' and 'how large' a unit that could give us some 'breathing space', has been a w... See more

Company replied

Rated 5 out of 5 stars

Made enquiry into storage was not bombarded by phone calls try to sell. Visited storage week before meet Guy he showed me the room. Came to move in quiet straightforward process. All the extras you ge... See more

Company replied

Rated 5 out of 5 stars

We called in to arrange storage as we’re moving house and needed to sift & store years of accumulated possessions. Meghan at Rochdale was so helpful and reassuring. She talked us through the process &... See more

Company replied



Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,245)

846 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were Positive and very…

The staff were Positive and very helpful.
The system of the storage is not a stranger to me .
The building is very well maintained and clean.
Have just talked up the storage unit, yesterday. 24. 8. 2026., .
.Regards Victor

August 25, 2026
Rated 5 out of 5 stars

Helpful staff

Staff were really friendly and made everything easy and straight forward to sort the storage space

August 25, 2026
Rated 5 out of 5 stars

Great service

Great service with everything explained

August 3, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the great review! We’re really pleased to hear you received excellent service and that everything was explained clearly. Thanks for choosing Store First – we really appreciate your feedback!

Rated 5 out of 5 stars

Great flexibility & Great staff

We needed to move to a smaller unit to better suit our requirements and this was done with ease. Shaun was extremely helpful and had it all swapped over and records updated in no time at all. Great service!

August 21, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the brilliant review! We’re really pleased we could make moving to a smaller unit quick and hassle-free. It’s great to hear the team was so helpful and got everything swapped over and updated smoothly.

We’re all about making storage work around your changing needs, so it’s fantastic to hear you had such a positive experience. Thanks for choosing Store First!

Rated 5 out of 5 stars

Aaron and his team were amazing

Aaron and his team were amazing, friendly and supportive throughout their time transporting our items through the move.
They are gonna be recommended from me moving forward they were again absolutely fantastic

August 22, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you so much for the fantastic review! We’re delighted to hear that Aaron and the team were friendly, supportive and made transporting your belongings during the move that little bit easier. We’ll be sure to pass your kind words on to them.

Thank you for choosing Store First and for recommending us – we really appreciate it!

Rated 5 out of 5 stars

Was nice meeting Tom and explained…

Was nice meeting Tom and explained everything I needed to know and answered all my questions, my only criticism would be there’s only 3 blue trolleys so if you get there and it’s busy due to how many storage units you’d have to wait a while till ones free to use apart from that nice clean site and very secure unit.

August 22, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for taking the time to leave us a review! It’s great to hear Tom was helpful, answered all your questions and made sure you had everything you needed. We’re also pleased you found the site clean and secure.

We really appreciate your feedback regarding the availability of trolleys, particularly during busier periods, and we’ll make sure this is passed on to the team for consideration.

Thanks again for choosing Store First!

Rated 5 out of 5 stars

Great customer service

Great customer service! The guidance and entire process were clearly explained from start to finish. I love how clean and well-maintained the storage space is. A special shout out to the lovely pick-up lady, who was so friendly and helpful. Overall, a smooth and pleasant experience. Highly recommended!

August 21, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the great review and 5 stars! We're thrilled you have had great customer service and that everything was explained clearly. We have high standards for our stores so it's great you have loved how clean and well-maintained it is. Thank you so much for choosing us - we'd love to welcome you back if you ever need storage again!

Rated 5 out of 5 stars

Great value for money

Great value for money, easy storage, easy access, great staff, thanka will use again in the future.

July 28, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the great review - we're pleased you have found it great value for money and the facilities easy access. We'd love to welcome you back if you ever need storage again!

Rated 5 out of 5 stars

Good explanations

Good explanations, easy access.

July 31, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars - it's great to know the team have been able to help with your storage needs. Thanks again for choosing us!

Rated 5 out of 5 stars

Lifesaver for house move !

Lifesaver for house move !
We needed this space urgently due to house move and were very fortunate to have found the option to use Storefirst. Amazing secure facility with 24x7 access and fab staff. Our collection was arranged and Steven was very punctual, patient and helpful. We would strongly recommend Storefirst.

August 20, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the great review - we're so glad to hear we've been able to provide fast storage space during your house move. It's great to know you've found the facility secure and appreciated the 24 hour access and fab team! Thank you for the kind words for Steven and the recommendation.

Rated 5 out of 5 stars

Great service

Great service. Information explained well and friendly.

August 19, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thanks for the 5 stars! We're thrilled to hear you have had great, friendly service from the team and everything was explained well. Thanks again for choosing us!

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Good facilities and the storage unit being accessible 24 hours a day works great for me.

July 15, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars! We're thrilled to hear the team have been friendly and helpful and the facilities have been accessible with the free 24 hour access. Thanks again for choosing us!

Rated 5 out of 5 stars

Frently

Frently , secure

July 30, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars, we're glad you have found the site secure and the staff friendly. Thanks again for choosing us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look