Bought this bbq because I liked the idea of having 4 cooking options. The first time using it was for a big bbq party and it was a huge success. We smoked pork ribs and used the gas a charcoal side... See more
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Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more
I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more
Ordering online was easy, the only niggle was I did not hear about delivery until I contacted StovesAreUs by email. I quickly got a reply to say they were waiting for it to come into stock which was 3... See more
Company details
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Nothing to fault
Nothing to fault. Ordered and delivered as per schedule. Arrived well packaged and protected
August 5, 2026
Very good service
Very good service. I phoned up and they answered quickly, agreed to price match and then emailed me 3 or 4 times very quickly to make sure I got what I wanted. Would definitely use again and recommend. Thank you for being good!
August 6, 2026
Really helpful fast delivery and…
Really helpful fast delivery and product in perfect condition
August 6, 2026
Great company
Simple to use website with clear descriptions. simple delivery, even to a remote location. And a product that performed as it was meant to.
Fist rate!
July 30, 2026
Would have given 5 stars but delivery…
Would have given 5 stars but delivery was a little bit too long
August 5, 2026
Good service
Good price and query about confusing messages from courier were answered in a prompt and friendly manner. Also technical query was answered quickly and knowledgeably.
August 5, 2026
Quick and easy to order
Quick and easy to order, slight delay on stock but came before the given restock date. Thank you
August 5, 2026
Excellent in every way
Excellent in every way. An informative website, friendly and knowledgeable customer service helpline when we had a query, and prompt efficient delivery. Heater excellent too!
August 5, 2026
Keeping £60 for a service they NEVER provided – Lawful breach!
RESPONSE TO STOVESAREUS:
Thank you for your response, but your explanation is legally incorrect and misleading.You claim your collection partner charged you for a "wasted journey." This is entirely false. Your drivers did not make a dedicated journey for the old stove; they were already at my property to successfully deliver my new cooker and extractor hood, which I accepted. No independent journey occurred.Under the UK Consumer Rights Act 2015, retaining a full £60.00 fee—which covers the physical labor, transport, and recycling costs of a disposal service you never performed—constitutes an unlawful and disproportionate penalty charge. You cannot legally charge 100% of a service fee for a service that was completely unfulfilled, especially when no separate mileage or travel costs were incurred for the uplift.Consumer Advice Scotland (Case Ref: 00133559) has already reviewed this and confirmed your business is in statutory breach of both the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. As you have refused to resolve this amicably, this matter rests with Trading Standards, and the Royal Bank of Scotland Specialist Disputes Team is currently processing the manual Visa Debit chargeback.
I ordered a new cooker and extractor hood from StovesAreUs
Refusing a £60 refund for a service they NEVER provided – Appalling customer care!
Review Body:
I ordered a new cooker and extractor hood from StovesAreUs, paying an additional £60 for an old appliance uplift/disposal service. The delivery drivers arrived and successfully delivered my new items. However, because my old stove was not yet disconnected, they left without taking it.The drivers were already at my property to drop off my new appliances, meaning StovesAreUs did not incur costs for a separate "wasted journey." Yet, they are stubbornly refusing to refund my £60, greedily keeping 100% of the money for a physical disposal and recycling service they completely failed to perform. They even falsely claimed to my bank that I "changed my mind" to avoid paying me back.
I have formally escalated this to Consumer Advice Scotland who have confirmed that StovesAreUs is in explicit breach of the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 for keeping funds for unperformed services. This matter has now been officially referred to Trading Standards for a full investigation, and my bank is manually processing a Visa Debit chargeback.
Absolutely shocking behavior from a company pocketing money for work they didn't do. Avoid this retailer if you expect fair treatment or lawful business practices.
June 22, 2026
Unprompted review
Reply from StovesAreUs
Afternoon, thank you for your feedback.
We're sorry to hear that you're disappointed with your experience.
The £60 charge relates to the failed collection attempt rather than the disposal itself. Our collection partner attended your property at the agreed time alongside the delivery of your new appliance, but unfortunately the existing cooker was still connected and therefore could not be legally or safely removed.
As outlined in the email sent to you before delivery, the appliance must be fully disconnected before collection. The email also explains that if the collection cannot be completed for this reason, a failed collection charge will apply, as we are charged by our collection partner for the wasted journey.
We appreciate that this is frustrating, but the charge reflects the cost incurred when our collection partner attends and is unable to complete the uplift due to the appliance not being ready for collection. For this reason, we are unable to offer a refund of the collection fee.
Many thanks
StovesAreUs
Delayed refund
I ordered a Kettler storage box from StovesAreUs. The price was great and the box looked nice and modern. Ordering was easy and delivery arrived on time. Unfortunately, the type of storage box we ordered had a lid with two separate sections which needed to be fixed together. This section of the box failed as the lid leaked when it rained and the cushions inside got partially wet. The box was not fit for purpose so we contacted StovesAreUs and asked for a refund. StovesAreUs had to contact Kettler about the problem with the box. We had to confirm to Kettler that the box had been put together as per manufacturer’s instructions which it had been. Unfortunately it took just over 7 weeks to resolve this matter and we are now refunded. Throughout all of this StovesAreUs communication via email was excellent. I kept the communication going with StovesAreUs as they were the ones communicating with Kettler as all I wanted was my money back. I don’t know why StovesAreUs couldn’t authorise the refund. I don’t really know why Kettler couldn’t make a quick decision on the refund as that particular storage box was not fit for purpose. I don’t know if I would order from StovesAreUs again as I would not want to experience this type of situation again.
June 8, 2026
delivered on time easyto assemble…
delivered on time easyto assemble performs as described
July 29, 2026
We had to have a return as fire was…
We had to have a return as fire was damaged but the return service was very well organized and did not cause us any hassle or charges would highly recommend this company for service thank you all
July 31, 2026
Timely delivery good product and value…
Timely delivery good product and value for money. Just waiting for cooler weather to use my new stove.
July 31, 2026
This product is top value for the…
This product is top value for the money,and the after sales communication was fantastic, we'll happy
July 31, 2026
Excellent communication re ordering and…
Excellent communication re ordering and delivery
July 27, 2026
Quite satisfied with my new fire it…
Quite satisfied with my new fire it looks very cosy at night.
July 27, 2026
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