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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported receiving items that were not authentic instead of genuine products, alongside dealing with disappointing material quality and damaged items. Many buyers also struggled with completely unresponsive customer support and difficult return processes that required expensive shipping fees back to overseas locations. Some reviewers were happy with their purchases, pointing out prompt delivery times and pleasant complimentary items included in their packages. Other consumers appreciated the smooth ordering process, helpful tracking updates, and efficient shipping services that brought their items quickly. People frequently mentioned that the extra gifts brought joy to their children despite the broader concerns.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide division in opinion. While many reviewers... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping times and tracking vary... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement regarding their... See more

Quality

Clients share negative opinions on quality, consistently reporting concerns about the items received.... See more

Response time

Reviewers highlight deep frustration regarding response times, consistently noting that emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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2.6

All reviews

(226)

213 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware fake Jellycats

Ordered a fuddlewuddle ginger cat as a backup to my child’s comfort stuffy and when it arrived I was incredibly disappointed to find it’s fake. It looks nothing like the original genuine jellycat. I’ve contacted the company for a refund and had no response.

October 3, 2025
Rated 1 out of 5 stars

This is not worth it.

I ordered my item 15 days ago for an overpriced delivery fee, tracking doesn’t work properly, and being asked to rate my experience before my item has even arrived.

October 1, 2025
Rated 2 out of 5 stars

Goods not received yet

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

September 30, 2025
Rated 1 out of 5 stars

Order not sent

ordered two items for my daughter's birthday, it said delivery within 2-7 days. It's past 7 days now and still not received.

September 30, 2025
Rated 1 out of 5 stars

Ordered a Jellycat from here (I'm a…

Ordered a Jellycat from here (I'm a collector) and they clearly sent a fake. When I emailed them they said "it matched the description" and therefore won't give me a refund! If you're looking to buy Jellycats on here DONT!!

September 10, 2025
Unprompted review

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