Stratco Reviews 

I am very happy with our purchase, great quality. I put it together over a few days and it is very solid. The driver was very helpful and friendly too.

I would never go back to stratco again. We put a order in for a patio with the size I wanted only to be given a order that was not what I asked for. When I questioned this the store manager told me that it only came in that size. That was not what I ordered. I was not told this when I purchased it. I was not able to cancel the order.
The store manager from Capalabar was so rude. I tried to explain that it wasn't what we ordered. I was told that I was given a $300 voucher and I should be grateful. The voucher was because there was a 20% sale on the Saturday and I purchased it on the Friday so I rang the store to see if I could get the discount. I was told the discount didn't apply to the package I purchased. I beg to differ. The Omomoe store were the delivery was to be picked up gave the delivery service that I paid for the measurements that I didn't order so it wouldn't fit in his truck. I had to call the state manager to have the size cut down. I had to pay for 2 delivery services. If you ask for something to be a certain size. You don't expect it to come in a different size. I have always written a good review on services that I have used. Not this one. You have to be clear to let customers know exactly what they are receiving. If I purchased a dress in size 12 and I received a dress size 16 I am sure that I would send it back. The same should apply here.

The staff were busy but trying to serve a busy shop. Bunbury. Assembly was a bit more trickier than I thought. Delivery -super fast - I did have a few problems and whilst the phone staff tried to be helpful they just were not experienced enough and no one was available to help her. I like the product and it will serve my needs well.

Great website, easy to follow, communication regarding delivery has been excellent, I have been kept well informed. Products always high quality

Hazal
Looked after me very well with a good decent Quote and Options

Pool Pump Shed.

I purchased this shed online and it was very easy to do. Very prompt delivery (1 week)

Serviced by Claudia- Absolute perfect service and provided everything and above that I requested.
5Star

Was served by Doug from Malaga store. Exceptional and very knowledgeable character who really made a daunting experience that much easier

Would just like to say thankyou to Doug from the Malaga branch,
He is always very helpful and he has high knowledge of the industry I work in.

Walked into Kunda Park (Sunshine Coast) Stratco this afternoon - 2 staff at front desk and three staff members sitting in front of computers. Not one staff member acknowledged me walking into the showroom - or asked if I would like any assistance. I found what I was looking for and was in the showroom for about 15 minutes. Still no customer service.
I walked out and not one person still acknowledged me - felt like I was invisible.
A smile and greeting and good customer service is your job - I will buy somewhere else.

Steve the delivery driver was extremely professional and technically brilliant in operating his truck. He delivered our large goods with precision and care.

Thanks to Luxe Patios who were referred by Stratco installed a beautiful pergola looks awesome!!

I recently purchased a small garden shed from Stratco Richmond in South Australia . To put things in perspective this shed cost me nearly $5k once you include installation costs . Firstly, they only delivered half the materials, and the installer had to come a second time . Then the installer installed the shed but didn’t include any elbows on the downpipes . He also didn’t seal the shed so water kept going in . Stratco advised the elbows weren’t part of the shed kit, and when I rang to say it needs this to redirect water away from shed ,I was made to feel like I am ridiculous for suggesting it . What would a woman know right ? I went to the store I purchased it from ,and advised that since it has rained all the water comes into the shed . I even showed them a picture . They didn’t seem to care, and said maybe the elbow needs to be installed . I asked if they have them , they didn’t have them . I asked if another of their store locations had them . They confirmed, yes ,they did . I said that store is too far away for me . They never offered to get one sent to their store 🤦‍♀️ Two months after the installation of the shed someone arrived at my house to deliver a part for the shed . What the ? The guy who organised the shed for me (Patrick) was good ,but everyone else provided very inadequate service. They provide the bare minimum ,and really don’t care to provide any after sales service when things aren’t right . Very poor . I don’t recommend them . Bunnings were a lot more helpful . Olympic industries did a great job with my brothers new shed . Installed it properly ,and sealed it .

Have had an awesome experience from purchasing our shed to the delivery of the shed. Steve was amazing at delivery and super helpful.

What a great store. Staff know so much, and great customer service.

Staff were always pleasant and polite.
Their computer skills seemed very good.
Communication of my shed requirements were frustrating however.......numerous repeated misunderstanding of details such as dimensions, alignment, location. Also some chopping and changing between various staff members meant re checking and updating the latest corrections.
The wrong contact number was given for me originally and despite a few requests to change it, remained in the system and on some printouts until the end (as well as the correct number in some instances).
So,after12 months from my initial enquiry for my shed(s). I finally have it in my possession.
Now the wait for erection of it........3 months I'm told by contractor! Also, getting in touch by phone with the Murray Bridge store was sometimes difficult.
Regards, Anthony Pearse.

Canning Vale - Hazel was amazing - helpful, knolwedgeable and made my Monday. I will be calling back for sure.

I looked through stratco’s brochure went on line (easy site to use) placed my order on the product I wanted and had it on my door step within 4days GREAT EXPERIENCE and so simple I had it put together and in place within 5 days off ordering

I visited the Dandenong store and spoke to David, who showed me some roofing options. He agreed to send me a quote via email for two specific jobs. About a week later, I only received a quote for one job lot. I visited the store a second time and asked if he would send me the outstanding quote, to which he agreed he would. I never received the quote, and I will not be visiting the store for a third time. This level of service is consistent with prior experiences of requesting quotes online. What a shame. I would not like to be the store owner with this style of customer neglect costing me business.