Stratstone - Audi Bolton Reviews 

Service and results

Bought a car in november and within 5 days the car came up with fault. It took them over a month to come and look at the car before telling me the car isnt under warranty. While going back and forth with the dealership the charging port broke, to which audi customer service told me they would pick the car up but only when it was tax. The problem was i was never give an log book i was told it would be sent in the post but never arrived. The finance manager made comments like “dont go legal because i know legal” after i told them i was taking this up with the finance company. The car hasnt been able to be driven since February 1st and the dealership wont answer the phone or emails from me, audi finance or audi customer service. I strongly recommend you reconsider buying a car from this dealership as reading some of the other reviews im not the only person in this situation

If I could rate my experience at this dealership a 0 then I would. Horrendous customer service, that's when you finally get through to someone that is. You can guarantee the sales team always pick up though! My etron has been in multiple times, always a good 5 weeks though before you get your car 'looked at' then another few weeks before you can book it in for the work to actually be done. My car was booked in after a 3 week wait and was meant to be seen on Monday. After ringing the dealership to confirm that it was booked in they then told me that actually they didn't have anyone to collect my car as promised. Not sure when they were going to tell me this had I not rang. When I asked for the service manager to ring me he didn't, I then chased the following day twice and am still awaiting a call back. The staff in service do not care in the slightest about excellent customer service and represent the Stratstone brand horrendously. As someone else said - do your self a favour and find a better dealer! Your custom is not valued at all here. Sort it out Stratstone, extremely poor!

Can’t get in contact. No one calls you back. No one answers the phone.

ETron in for a recall and did a repair to a faulty door lock. Recalls eventually cleared when they got round to putting the job through about a week later but the door issue re-occured after being supposedly fixed. The main issue though is trying to get hold of anyone. Impossible to get through to reception or service and speak to anyone. If you try be prepared to waste an hour of your life. Do yourself a favour and find a better dealer.

After buying the car the service was poor. We identified an issue in the date we collected and was assured this would be dealt with. This was then followed by myself having to ring constantly, never getting a call back and eventually having to get in touch with management. The car is great but was not worth the stress

Like to give this dealership no stars got to be the worst after sales I've dealt with took mycar in for the service and mot they said it need you brake shoes and they could do it right away next I got a phone call to say some of the parts was missing out of brake have to rebook it talk it back a week later got it there for 8 o'clock in the morning got a phone call at four o'clock in the afternoon to say that is something missing out box for the brake shoes so they allowed to keep the car overnight an order some new ones when I got on I noticed my parking sensors won't work in it was fine when it went in said wanted and ten pound to look at it also a week later the light comes on to say needed water so obviously it's not been checked on the service this is not the first time with garage the wifes Audi Tron come in for a health check and they messed all the software up my advices don't take your car here

I’m so disappointed in Audi that I just can’t put it into words. Car was practically damaged on every aspect, I’ve been in and out of repairs since I picked up the car.

Disappointing experience overall, but excellent service from one staff member

I recently took my Audi in for a scheduled oil and filter service and unfortunately had a disappointing overall experience.

I arrived at around 9:30am and was waiting for an update. By approximately 2:30pm, having heard nothing, I called to check on progress. It took several attempts to get through, and when I did, I was advised that the relevant person was busy and that a message would be passed on. I did not receive a call back.

As it approached 4pm and I still hadn’t heard anything, I attended the dealership in person while on my way to another job. I was then informed that the vehicle had only just gone in for the service, which was frustrating given the earlier delay and lack of communication.

I waited further, and at around 5:15pm I was updated again. Throughout this, Gemma on reception was polite, professional and apologetic for the delay and confusion. I want to be clear that I have no issue with her at all — she handled the situation well despite what appeared to be wider issues with communication or workload.

After leaving due to time pressures, I later noticed a small dent/scratch on the driver’s door area that had not been present before the vehicle was handed in. I have since contacted customer services to ask that this is investigated and resolved.

At this stage, I am awaiting a response and hope this can be resolved promptly without the need for further escalation.

Overall, the three stars are for Gemma’s professionalism alone. The rest of the experience, particularly around communication and timing, fell below expectations.

Update … Thank you for your reply to my review.

I have already emailed customer services in Bolton previously on this matter . I think emailing yet again would be a waste of my time. My review stands and if you wish to discuss from my earlier email that is in your system I be more than happy to discuss, Thank you.

What an awful experience.
First and last time I will ever use Audi Bolton.
I went in to look for my next car and was approached by a man that was sat on the front desk as i was looking at an A1 in the showroom. I was explaining what I was looking for and what i wanted to pay, all the while he was looking me up and down like I was a piece of meat.
He made me feel so uncomfortable, when I was already  male dominated environment which for a young girl can be daunting. Some questions I found to be very personal and in my opinion completely irrelevant to me buying a car.
His mannerisms and demeanor were unprofessional and the reason I will never step foot in there again and why I will warn other young female friends not to go there in case they encounter him.

Gemma in service was polite understanding and kept me upto date with issues in the vehicle addressed . Thanks for your great service Gemma Barker ⭐

Fast Response, Quality Repair

Really happy with the level of customer service, the work carried out and the price!

Service is excellent at Audi Bolton

Fixed my coolant issue

One the worst car companie you can deal with they nice and sweet when you buying car of them if anything happens to your car it will take them one year to fix or might not even get fix all of they cars come with 3 years warranty but you have to take it to someone ales to fix it

3rd attempt to sort the issues out.
I gave up after nearly 2 weeks waiting for Audi Bolton calling me to rearrange a visit once they received the battery.
Called and advised Oh the battery came in yesterday Yea really do you think customers are so gullible to believe such rubbish.
It’s just another taste of poor service.
3 weeks to get a battery, from Germany!!!
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Update, I have now been contacted by the branch at Bolton.
Unfortunately it was a request for a review.
I could write a book on this.