Stratstone - Audi WarringtonReviews 

I would strongly recommend thinking very carefully before buying a vehicle from Stratstone.

In my experience, the customer service was extremely poor, and I felt that agreements made during the purchase process were not honoured. I was also disappointed to discover that the company is no longer a member of the Motor Ombudsman, which influenced my confidence in how my complaint would be handled.

Throughout my dealings with the business, I felt I was met with underhand tactics rather than a genuine effort to resolve the issues. As an individual customer, it felt impossible to challenge a large company with significant legal resources.

Overall, I found the experience frustrating, stressful, and deeply disappointing. Based on my experience, I would not recommend buying a vehicle from Stratstone and would encourage others to do thorough research before making a purchase

Collected a brand new Audi A5 from Audi Warrington in late March.

In a matter of weeks I’ve experienced drivetrain concerns, suspension noise, starting issues, a faulty wireless charger, and now multiple safety-related warning messages, including a fault affecting the emergency SOS system & airbags. Despite reporting that the vehicle displays safety warnings, I was offered a service appointment almost four weeks away and advised to continue driving it.

The car is clearly not fit for purpose and doesn’t match the quality or functionality I was promised when I bought it. I’ve had to arrange alternative transport, causing significant disruption to my family at a time when relatives are relying on me for essential journeys to and from upcoming surgery.

What has disappointed me most is not just the reliability of the vehicle, but Audi’s response. As a first-time Audi customer, this experience has completely eroded my confidence in both the brand and its customer service.

I will not use Audi Warrington again and for those people proposing to pay a premium rate (£220/hour) for the reassurance of quality and competency from a main dealer, please read below.

My car (Audi S5) did 60 miles (32miles to and from Audi) and sat on the path for 5 days after the visit to Audi for remedial works emanating from a service the month before. When I started the car a week later the oil light was on and showing I needed to top up 1.25L of oil. I reversed the car and there was an oil slick covering my block paving and the under-tray was completely dripping with oil.

I was obviously alarmed and spoke to Audi but I mentioned that i would have to trust them to advise me what went wrong . In hindsight I should have taken it to an independent, but I thought I could Trust the Audi brand.

I've had the car for a year and not once had to top up oil or had the oil warning light on the dash.

On the service visit 4 weeks prior, the technician had commented on a minor oil leak. As I'd not had to add any oil in 12 months I said i'd keep an eye on it and pay the £180 for them to investigate if there was any evidence of oil leaking. The under tray was dry in the days after this and the path was dry.

After seeing the oil I called Audi and after 4 attempts I asked to speak with the Service Manager. He advised me to top up with oil (£19) and take it in as soon as possible

So I drove the car to Audi Warrington and they gave it to the same mechanic, who had done the service and remedial works? Was he going to own up if he'd made a mistake? I suggested someone else have a look, but was advised 'it needs to be him because he knows what he's done' Well it seems from later correspondence that the Service Manager had every confidence in his integrity.

After inspection I waited for the Service Manager. He said there were some missing bolts around the oil pan and although they didn't have the bolts in stock they had used some other bolts that would need to be replaced.
The subsequent mechanics report told a different story that oil leak had 'gotten worse' and he found 2 bolts from the oil sensor had 'comee [sic] loose.

He also said oil cooler was leaking and needed replacing at an approx. £2500. Bear in mind i've never once had to add oil in 12 months.

The Service Manager said as a gesture of goodwill they'd have a look for the leak... so like this was nothing to do with us but we're being very good to you!

Subsequently speaking to a mechanic from an independent Audi specialist, he said they have definitely missed something, speaking to my son who is a Toyota mechanic and him showing the Audi report to his colleagues, they was some amusement and scepticism about the comments, and finally taking it to an independent garage today for a peace of mind inspection they were also mystified as to how that could have happened and felt pretty confident that Audi caused an issue and were not being truthful.

Since the visit to Audi 2 days ago the oil leak has stoped and the independant examination today confirmed that there is no oil leak, but just the residue from the leak that has covered underneath the car and the car smells of oil when driving as the exhaust burns it off. They asked why Audi didn't wipe down the area?

The previous week when they did the remedial work they also completed a health check, but didn't mention oil leaks at all, (very strange given their propensity to generate money) and yet the car is covered in oil 50 miles later? I raised this with the Service Manager he said they wouldn't repeat something that had been reported the previous month, but they did do this with other issues that they repeated on the second health check, so this doesn't make sense?

So many inconsistencies and coincidences that you don't need to be Sherlock Holmes to work out what's happened here.

But the worst part is that covering this up and not being honest has removed any trust I had with Audi Warrington.

The independent garage also said today... did they tell you the brake wear indicator has been bypassed? and showed me a picture of disconnected wires left hanging...I replied no! The Service Manager rather derogatorily refers to the smaller Audi specialist support centres as 'backstreet garages' they may well be that but i'd trust these guys any day over Audi Warrington!

The Service Manager advised that their processes are regulated so I asked for contact deals of the regulator and I contacted the Central Audi number he gave me, but they operate like a mail box.., sending my complaint to Audi Warrington and then passing their reply back to me... so no robust audit compliance system here!

I copied the General Manager in to my concerns and this wasn't even acknowledged

Im afraid it's the Motor ombudsman once the 8 weeks have elapsed.

... and stay way from Audi Warrington.

As above, Jamie was great to deal with

I was well looked after on my visit

Very helpful and kept me updated on progress throughout

Always helpful as ever. Thanks

Had excellent service this week and, for me, customer service is what makes the real difference when choosing where to return as a customer.

On arrival there was hardly any wait at all — within a few minutes one of the service team ladies welcomed me over to her desk. She was friendly, warm, professional and genuinely made the experience pleasant from the outset.

We changed the Audi E-Tron GT 12v battery, not because of a fault, but as preventative maintenance knowing these can begin to lose power approaching four years old. The whole process was handled efficiently and professionally throughout.

Excellent service and being made to feel valued as a customer is incredibly important, and this experience certainly reflected that.

We are considering a second Audi after July, so will continue looking at their website. We are keeping the GT, just need another car, so we will definitely be back

Work carried out in a time acceptable to waiting.
Staff as ever were lovely.

Great customer service.
Professional as ever from the service team.

Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team

Prompt and courteous. Very efficient as I booked at short notice

Very simple survey which enabled me to say what I wanted

A great buying experience. Great staff. I mean as a whole, fantastic. I am so impressed. Thank you for the help, before and after. Thanks for hooking a brother up!!

Straight forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.

Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the time of purchase. Also the added help of installing the A1 mats on site by Gregor which helped me as I have arthritis and cannot easily bend down. A nice touch!

Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.

Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.

Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.