Stratstone - BMW Harrogate Reviews 

I booked my vehicle in for an oil service at 0800 and elected to wait, greeted warmly on arrival and proceeded to book in car. Informed that Technician does not arrive until 0830...Ooch! The beverage machine was unserviceable but offered a cup of coffee which was appreciated. The staff were very helpful, friendly and professional. The vehicle health check results was also useful.

If you are thinking of booking a service check online (as opposed telephone) first as some BMW garages are offering a 20% discount on servicing costs, up to 17 December, unfortunatly this offer didnt apply to me!

Already done it???

Excellent service and made purchasing the new car quick and straight forward.

Through a simple battery change (that cost £200), ATS caused significant electrical malfunctions to my mother's BMW. Though clearly at fault (with no issues prior to the battery change), ATS decided that it was not their doing. A saga that is still ongoing....

As the BMW is required to get a pensioner with ill health out to regular appointments for medication etc - (Sounds like a "sob story", but actually true!!I), I had to contact a BMW dealer that could diagnose and rectify the faults ASAP and chose Stratstone, of several dealers local to me.

I could not have picked better! From the initial booking of the car in, the team were courteous and professional throughout. The car faults, diagnosed and fixed very quickly, which was very important to us.
Matthew Greenlee deserves a special thank you, showing excellent client communication and service skills throughout.

Highly recommend the team at Stratstone BMW

Great service, friendly and professional - too many duplicated sms & emails

Everything done as requested and on time, called to let me know the car was ready.

Excellent service from start to finish. Staff members extremely helpful and professional.

Booked my BMW X1 in for a periodic service. The whole process was managed efficiently and courteously from beginning to end. The complementary wash and vac was a nice touch.

Excellent service - excellent staff

Excellent service five star thank you so much will highly recommend

Stratstone BMW - Harrogate. I dealt with a guy named Chris who I believe has only worked for Stratstone for a couple of months. From start to finish the customer service that he provided was exemplary. He was patient and knowledgeable about my after service enquiry with regards to a fault showing on the dashboard. Put my wife's mind at ease, explained why the fault was showing, (needs a brake fluid top up in a couple of months), and showed us where to find the fault explanation in the car menu. Chris was a credit to the garage, he was extremely pleasant and approachable, had a positive outlook on life and we wish him well with his career with Stratstone.

Absolutely amazing service here.

There was confusion over what we were being charged. This was sorted out after a telephone call, so we were satisfied at the end of the day.

Cris Samson kept us fully informed throughout our cars repair. He returned our calls promptly & efficiently , giving us a full explanation of work in progress & costings etc , with a very friendly & courteous attitude.
Thanks again
Roger & Gail Hague , Harrogate

I got a quote for rear brake pads a few weeks ago £172 got them h the fitted today £221 why?

Great customer service, no nonsense sales approach, made to feel at ease as a female customer. Great overall experience. Which is why I am a returning customer. Highly recommend the high quality service.