Stratstone - BMW Harrogate Reviews 

I cannot praise the team at Stratstone BMW Harrogate highly enough and I delighted with my recent purchase of used 420i gran coupe. The car was presented in mint condition and the process of buying and trading in my old car was very smooth and efficient. Shak, who I dealt with, is very professional, knowledgeable and helpful. All aspects of my buying experience with the team were first class. Every part of my contact, be it phone calls, emails and meeting with Shak, to seeing David in the showroom, and being introduced to Ben after purchasing the car, left me with a lasting favourable and positive impression of the dealership.

From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous times . Excellent in every way .

Shak is a 5⭐️ salesman what more can I say…..from arriving to see what cars were in stock and Shak searching online within the group to handing over our M3 touring
Shak delivered on every promise made, what a great guy 100% recommend!! Thank you again Shak.

Shak has a flowing personality and is very personable. He will go out of his way to help, solve and bring things to a successful conclusion.
He went above and beyond to find the right new car for me in double quick time.
I very much appreciated all of his efforts.
Double thanks.
David H.

My experience with Stratstone BMW Harrogate has been excellent, despite dealing from a huge distance as I am in Surrey. Excellent comms, fair dealing, attentive salesperson and very knowledgeable.

Shak made the experience great from start to finish. His knowledge of the car was sound, he communicated well throughout and was honest and helpful and reliable. Was a pleasure doing business with him.

This is my 3rd car from the Harrogate BMW dealership now and this was probably the best service I have received so far. Shak was great at sourcing me a new car, kept me updated throughout and the handover was seamless. Great communication from Shak and great service, he couldn't have done more.

I recently purchased a BMW 1 Series for my wife and had a fantastic experience from start to finish. Shak, our salesman, was incredibly helpful, knowledgeable, and professional throughout the whole process. He took the time to answer all our questions, made sure we were comfortable with every detail, and never made us feel rushed or pressured.

The car was exactly as described—immaculate condition and a smooth drive. Shak went above and beyond to ensure everything was handled efficiently, and the handover was seamless.

Highly recommend to anyone looking for a quality vehicle and outstanding customer service. Thanks again, Shak—we’ll definitely be back for our next car!

Shak the sales executive was great. Made the whole process easy and stress free. Shak's knowledge and honesty found me the perfect car.
I would highly recommend BMW in Harrogate.

The salesman Shak Mia could not have been more accommodating and helpful throughout the process. We achieved a deal which I was pleased with and of course my new Z4 is cracking. I would not hesitate to deal with this company and salesman again.

Poor service and stuck up staff. Went in to purchase a car and the staff totally blanked me and wouldn’t even look at me even though they were stood doing nothing. Lost custom over thinking they are better than certain people who come into their store . Disgusting. Went to mercedes down the road instead and they were friendly, helpful and i didn’t feel judged like at bmw harrogate

The car itself is excellent and at a good price. The salesman, Shak Miah, was helpful straightforward and made the whole process stress free. The dealership has a great range of new and used cars, I bought a used approved 2 series, my first BMW, and unlikely to be my last.

We popped over to Harrogate, as York showroom was shut, to view a BMW we were both interested in. The service we recieved on that day was very professional, polite and un-rushed. We were both suprised to find the car we initially thought was our favourite, wasn't! However, the dealer asked what our requirements were. We told him about the car we saw on the York website and he accommodated us very well by searching cars they had within there group. Having spotted the car of our dreams, the dealer then showed us the same model (brand new) in there showroom, to ensure we liked it. We loved it!! We were listened too, our dealer added his experience and recommendation to help us make the right decision. Our purchase felt great and the car is awesome. Our dealer was Hayden...go and see him, he will not disappoint.

Friendly bunch at the Harrogate branch - had the pleasure of speaking with numerous members of staff from all departments and they will always resolve bookings, servicing and other issues with adaptability and responsiveness. Good to see a customer service team mix humour and professionalism (seems to be a long lost art these days)
Cheers

I visited Stratstone BMW Harrogate on consecutive days in early October as both of our cars were booked in for work to be carried out. The service staff were excellent in how they scheduled the works initially but also in how they kept us fully appraised of progress throughout. They were so helpful and informative, dealt with everything in a very professional manner but more importantly they were extremely pleasant and made us feel liked valued customers. In this day and age where certain companies and dealerships might prefer digital as opposed to individual interaction the customer centric service Harrogate BMW gives is what sets them apart from the rest and deserves recognition.

Recently, I have visited the BMW service center in Harrogate on several occasions due to various issues with my X3, including ball joints, brake disks, and faulty bulbs. The exceptional service and customer care provided by Lydia, Jeremy, and their team have been truly remarkable. Lydia’s exemplary professionalism, particularly in accommodating my short-notice appointment before a very important long trip to Scotland, is highly appreciated. I would like to express my sincere gratitude for their outstanding service. It is much appreciated! Robert

Excellent service by good thoughtful staff.

I bought mini cooper 2018 as an approved used from Stratstone Harrogate on June 2023. I took it to Synter Slough and then quenching service history and I shared service history document I received from Stratstone. But there is No Service on history document! I asked service history several time but nothing from them. I paid %10 percent to buy a approved used but I understand it is no reliable unfortunately!

From my initial booking in with Natasha and Lydia to my workshop experience with Orestas and Jeremy the customer service was outstanding. They went above and beyond in every aspect.

Harrogate isn’t my local dealership however with the service I have continued to receive for the last 19 years I wouldn’t take my car anywhere else.

I lost all sound on my BMW and took it in for diagnosis - £150 and they said it needed a new amplifier at a cost of £1800.
I took it elsewhere to be told amplifier was fine and they fixed a simple fault for minimal cost.
I filled in online form to complain 16 days ago, sent 2 reminders and I have still heard nothing.
Take this experience as a warning of their bad diagnosis and could not care attitude.