I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I part exchanged my car at bmw Harrogate for the newer version bmw 1 series. I dealt with Derwyn thought the exchange and the service was fantastic. I would definitely come to this bmw dealer again, t... See more
Company replied
From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... See more
Company replied
Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Princess Royal Way, Pannal, HG3 1LG, Harrogate, United Kingdom
- 01423 855500
2.7
Poor
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
May 27, 2022
Reply from Stratstone - BMW Harrogate
Hi Steven,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Excellent service experience but not with the complimentary valet
Excellent service for my annual inspection and MOT.
Very disappointed with the complimentary wash and clean because large areas of the outside of the car had not been cleaned at all.
May 26, 2022
Reply from Stratstone - BMW Harrogate
Hello Michael,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to the BMW branch in Harrogate.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Thank you,
Customer Services
Reply from Stratstone - BMW Harrogate
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
MOT, End of Warranty Inspection and Brake Fluid Service.
Friendly knowledgeable staff work was carried out efficiently and returned on time with all works complete.
The car was cleaned and hoovered but unfortunately the car wasn’t washed on the outside very well leaving dirty patches all over the car.
May 24, 2022
Reply from Stratstone - BMW Harrogate
Hi Tim,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
A very professional and customer…
A very professional and customer focused buying experience at BMW Stratstone. The staff were knowledgeable and really helpful and good choice of models and car colours.
May 23, 2022
Reply from Stratstone - BMW Harrogate
Hi Fifi,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Reply from Stratstone - BMW Harrogate
Hi Greg,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Good collity cars and honest
May 16, 2022
Reply from Stratstone - BMW Harrogate
Hello,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
very good service
May 16, 2022
Reply from Stratstone - BMW Harrogate
Hi Rodney,
Thank you for your positive review.
We're always happy to help!
Have a great day!
customer Services
Reply from Stratstone - BMW Harrogate
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Reply from Stratstone - BMW Harrogate
Hi Shaun,
We are delighted to see such a positive review.
Have a great day!
Customer Services
First time using Stratstone having…
First time using Stratstone having recently moved from Kent. They maintain BMW high standard of service. Professional and efficient service. Very happy to return to Stratstone for future business.
May 6, 2022
Reply from Stratstone - BMW Harrogate
Hi Keith,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Excellent Service.
May 4, 2022
Reply from Stratstone - BMW Harrogate
Hi Paul,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Lovely garage
Lovely garage , no feeling of pressure and very professional team of staff, would highly recommend
May 3, 2022
Reply from Stratstone - BMW Harrogate
Hi,
Thank you for giving the BMW branch in Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
It was an absolute pleasure dealing…
It was an absolute pleasure dealing with Ike when purchasing my approved-used 8-series. The dealership is excellent, with friendly staff, and is easily accessible by both road and the nearby train station.
April 30, 2022
Reply from Stratstone - BMW Harrogate
Hello,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
I have purchased BMW cars from…
I have purchased BMW cars from Stratstone for approx 30 years so as a
customer I have always been satisfied with the car and with the sales team.
April 30, 2022
Reply from Stratstone - BMW Harrogate
Hi Beverley,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Thank you Andy Karwowski
Thank you Andy Karwowski for your kind advice and support. I look forward to the arrival of my new mini! Great to do business with you.
April 27, 2022
Unprompted review
Reply from Stratstone - BMW Harrogate
Hi Ruth,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Great service however curtesy cars…
Great service however curtesy cars should have at least a quarter tank in so you can actually drive home!
April 26, 2022
Reply from Stratstone - BMW Harrogate
Hi Nathalie,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Took car in for a service
Took car in for a service. All work done within time specified and rung me if anything else was needed. Going back to upgrade my sat nav in a week or so. Courtesy car was great. All good. Thanks kris
April 21, 2022
Reply from Stratstone - BMW Harrogate
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Excellent dealership
Excellent BMW garage and probably the most efficient and professional car dealership i've ever dealt with. Everything was made very easy with initial online enquiries followed up with e-mailed brochures and arranging of a test drive. Salesperson James was very knowledgeable and very easy to deal with. The whole process was made very easy and I got all the information I needed to make an informed decision on the car. All the paperwork was dealt with electronically and collecting my car was a real pleasure. I'm very satisfied with the car and also with the whole way I was dealt with. I would thoroughly recommend them as a dealership.
April 20, 2022
Reply from Stratstone - BMW Harrogate
Hi Stroma,
Thank you for the review and recommendation!
We love to hear when team members provide great customer service so I will be sure to pass your kind review over to James and the leadership team at the BMW branch in Harrogate.
Customer Services
Tried to get me to replace front and…
Tried to get me to replace front and rear discs and pads at £1200 when didn’t need doing
April 20, 2022
Reply from Stratstone - BMW Harrogate
Hi Mark,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.