Stratstone - BMW Hull Reviews 

Traded in my x1 just over a week ago for a newer version and the whole process from being looked after by Julie the host and will the sales guy was excellent, painless and very enjoyable,, can’t thank will ( sales person) enough , he was very knowledgeable and extremely helpful , I would recommend him to deal with in a heartbeat ,, thanks a lot will 👍,,, and also a big thank you to Julie the host , thanks Julie for the coffees and your lovely friendly hospitality 👍

Visited BMW Stratstone Hull, staff were so friendly and accommodating, especially Jules at the front desk. Excellent dealership, and a good selection of cars in to see.

Steve was great, very smooth handover
He was great fun and made us both feel comfortable and built trust straight away
No pressured sales just worked with us to get us the right deal
And my black wheels made my day 😁

Very helpful from original enquiry to sale completion. Reece kept me updated every step of the way. Brilliant service.

Came in to see Jack Beeston to order the new X5

Quick and easy to deal with & very knowledgeable
got exactly what we was looking for.

Had a 5 star experience great service

I was speaking to Kirsty and she was great, I had drove over a nail and needed it sorted so as my car was in workshop, she kept updating me and kept me in contact as it was in the workshop, they ordered the part and the same day it was fitted, the staff are Very understanding, friendly and have a laugh with you and is certainly a 10/10 place to be. I highly recommend.

Fantastic customer service from Jamie, professional, friendly, and couldn’t have been more helpful in finding the exact car I wanted for the right price.
Love my mini! 😊 Thanks Jamie.

This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service manager , again very professional and kept me updated throughout the service process.

I just want to thank nick for 1000% percent above and beyond service i have searched high and low for a part and only stratstone bmw hull have stock of the part in the whole country but not only did he make sure my order was kept aside for me he dropped it to me on his day off as he happened to be 145 miles away from his area and was in my area cant thank him enough absoulute top guy thank you nick credit to your company

Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until next year, but the would do the mot as well!! I then explained it gets serviced every year regardless, and as for the mot I didn't book the car in for that.
Upon collecting the car i found out they had mot'd it, which i hadn't asked for, but there are now 2 advisories on it, which would have been sorted before it went for mot anyway.
I am still waiting for a manager to contact me regarding their incompetence!!!!

I purchased my BMW remotely through Stratstone BMW Hull, and the experience was outstanding. The sales executive, Connor Buckley, provided clear communication, constant reassurance, and made buying a car without seeing it in person feel completely safe and straightforward. His professionalism continued after delivery with excellent after‑sales support, ensuring everything was set up and that I was fully confident with the car. I would highly recommend Stratstone BMW, and Connor in particular.

I recently visited to have an issue with my vehicle checked, and it was handled by Oli Harrison. From the very first greeting to the moment he handed the keys back after completing the work, his service was truly admirable. He understood the issue clearly and explained everything to me in a simple and reassuring way.
I want to express my sincere thanks to Oli. Your customer service is excellent and remarkable. I genuinely appreciate the way you look after customers. Keep up the great work, Oli.
I would also like to thank Stratstone BMW Hull for attending to the issue promptly and arranging the required order to resolve it, even while the vehicle is still under warranty. My experience with your team, from the purchase of the vehicle to now, has been exceptional. All your staff are incredibly kind and helpful.
Great job, Oli Harrison and Stratstone BMW Hull
Keep it up!

Great service from start to finish, purchase was made easy and Steven was personable and efficient

Great service from the start to when I picked up my new car Steve listened to my requirements guided me in the right direction and I’m thrilled with my new car definitely be back
Thankyou Steve

Just bought my BMW X1 via Nathan in the sales team. Really nice guy, very helpful, and did me a great deal against my part exchange. I live near Derby and have some medical issues and he delivered the car to me which, for him was a round trip of 212 miles. How's that for service. Had a few queries during the purchase, over a couple of days, and if he wasnt available he was assisted by colleagues Sam, Kerion and Bash. Again all friendly, knowledgeable and helpful. Must'nt forget Lydia who talked me through the service plan. What a team. Highly recommended.

Steve has been very courteous and helpful throughout the viewing and buying process. Nothing was too much trouble and he was able to answer all of my many questions . Very impressed .

Recently bought my BMW X7 from Stratstone BMW Hull and it’s been the best dealership experience I’ve had. From the first visit (where Steve even stayed late to help me out) through to the aftercare months later.

Steven Briggs has been great to deal with. Attentive, straightforward, and genuinely helpful throughout. Ricky, the used car sales manager, was also supportive early on, but it’s Steve’s ongoing aftercare that’s really stood out.

The service team have been excellent as well, handling every request and making sure the car was made up to a high standard. Did a solid job with fixes, which I really appreciate. Not surprised the dealership has got so many awards on display.

No complaints at all - genuine 10/10 experience. Wouldn’t hesitate to recommend buying with Steve and this dealership.

Visited the dealership and met Bash from sales. Was looking at a 2 series coup m240i. Sat in a car in the showroom and then had a chat over coffee. Throughout our chat he was attentive and really took time to understand what features were important to me. He searched both new and used car stocks and found just one meeting my needs, which was on the forecourt, I received a good PX price for my bmw 300e tourer. 73 plate. A great experience from an empathic and customer focused sales man 11/10.

Excellent service specially by Steve

I recently bought a new 1 series and was looked after by a gentleman called Steve, I gave him a tricky budget and plenty of demands and he came through on everything I asked for.

I couldn’t have asked for better customer service and the attention to detail and experience of it all is something I would 100% recommend to anyone in the market for a new car.