Just wanted to write about an amazing experience we had recently in Mercedes Benz branch in Ayr. Although we didn’t purchase the car with them (decided to go for a different brand) we have received an... See more
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See what reviewers are saying
Sent £32k car out with only 4 months mot, dents in bodywork, extra miles on car, made to feel stupid for complaining, my p/x needed to be mint however the car they sold was far from it, rear brake... See more
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Made to feel valued! From the moment we walked through the door, we were greeted and directed to the right person and throughout our visit was continually kept updated and informed on our vehicles p... See more
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Mercedes Benz of Ayr The buying process is very smooth , from first enquiry to driving your new car away.The staff are all professional and friendly at the same time .customer service was excellent an... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
High Road, KA8 0LL, Ayr, United Kingdom
- 01292 293600
4.5
Excellent
749 reviews
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Reply from Stratstone - Mercedes-Benz of Ayr
Hello George, we appreciate you leaving us a review - thank you! Have a nice day!
Stratstone Customer Services
The way I was treated when I went to…
The way I was treated when I went to pick up my car. I was just handed my car keys and basically told to find my car. Not taken to the car to make sure it was to my satisfaction.
September 11, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Mercedes-Benz of Ayr Customer Services
Reply from Stratstone - Mercedes-Benz of Ayr
Hi John, thank you for your feedback. We are sorry that our service did not meet your expectations, and we appreciate you bringing this matter to our attention. To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand Customer Services
Pleasant
Pleasant, friendly. Kept up to date and no jargon, full explanation of work done
July 9, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Every aspect was easy and relaxed from…
Every aspect was easy and relaxed from start to finish
September 4, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Gave options for service date
Gave options for service date, everything was in time and updated emails genuinely appreciated and car returned washed and valeted
September 4, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great customer service
Just wanted to write about an amazing experience we had recently in Mercedes Benz branch in Ayr. Although we didn’t purchase the car with them (decided to go for a different brand) we have received an amazing customer service from the moment we entered the venue and followed with catch ups afterwards. Big shoutout to Chloe that was our sales executive. Would fully recommend the branch!
August 27, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Ayr
Hi Joanna,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Chloe at Dealership
Have a lovely day!
Mercedes-Benz of Ayr Customer Services
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Ronnie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
Professional and courteous
Professional and courteous. Car cleaned and valeted. Great experience except that the car needed an MOT which I thought would have flagged up on the system.
August 27, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful and accommodating staff
Great communication with Mercedes-Benz of Ayr staff, very helpful throughout the buying process and also attended to a minor issue with the car during the first week. Delighted with the car and the deal provided.
August 6, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Burton,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Ayr Customer Services
Everything explained all staff polite…the best
Everything explained all staff polite and friendly
August 18, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Gordon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Lillian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Cheryl,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
Reply from Stratstone - Mercedes-Benz of Ayr
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Ayr Customer Services
Well informed staffed who were friendly…
Well informed staffed who were friendly and attentive
August 11, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Stephanie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
A satisfactory visit
Personnel handling check in were excellent.
Pleasant sitting area while waiting for car
All aspects of the service feed back much appreciated
August 10, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Robert,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
EXCEPTIONAL SERVICE
Our Mercedes was booked for a Summer Health Check with Mercedes-Benz of Ayr earlier this week,
On arrival we were met by Courtney who is a lovely young lady, and who welcomed us with a smile.
She was so pleasant and welcoming but also really knowledgeable.
My husband had a few questions and thought she would have to check with the actual workshop however Courtney was able to answer all his questions there and then.
She said she would contact us when the car was ready or if she needed our approval to proceed with any required work.
We received a video by text message and by email from the Workshop showing the salient points of the Summer Health Check being carried out along with listing confirming all their findings. We think this is a really lovely touch.
Courtney contacted us a few hours later to say the car was ready, and no additional work was required.
We intended to collect the car the following day and she assured us this was fine, and that 'Katie' (I've named every car I've ever owned) would be perfectly safe with them until the following day
On collecting the car we found it had been cleaned inside and outside to perfection and Katie was as pretty as a picture:)
I cannot stress strongly enough what a great service we always receive from Mercedez-Benz of Ayr and Courtney is the perfect young lady to welcome us.
August 6, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Elizabeth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Mercedes-Benz of Ayr Customer Services
Service visit
I felt the staff realised I appreciated my car and didn’t treat me like a number. They were knowledgeable and professional and kind
July 22, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Mercedes-Benz of Ayr Customer Services
They Talk to Clients
July 13, 2026
Reply from Stratstone - Mercedes-Benz of Ayr
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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